Whilst I was very happy with the sales person. I thought the outside sales area did not reflect well for potential buyers. Cars had clearly not been cleaned for a while, they were very dusty and covered in bird muck, there was car with a flat tyre and another with a door handle missing, I would of thought a morning walk around by the manager would spot these things and take action, I was more disappointed after taking a car for a test drive and trying to arrange a deal to buy the car when I discovered the figures showed that the car had increased by £1065 whilst out on the test drive, as the previous advertised price was still in the window. I was told it is their live pricing policy, I totally understand prices change but shocking to find out it happened whilst on a test drive and this was never pointed out to me, it was just that I seen it on the paperwork, I think this needs to be shown on the Web sites and in the showroom, it comes across very underhanded. Added to this I tried twice to book an appointment 2 days earlier but never got a reply but as I liked the car I still went to view it. I have since been to another garage and bought a similar car.

The initial phone conversation was helpful and we discussed my requirements in detail. However, after I chased for an update, I was emailed asking for information that had already been covered during our original call. It felt like my enquiry hadn’t been picked up where we left off

Great service from jonathan

Bought VW GOLF YF74 ULZ on 28/02/26 from your garage in Teesside,Reported a fault with the grey cover of the wing mirror on 29/03/26Brought the faulty part to your garage for replacement.No resolution or repair carried out and no response to my last 3 emails.Very disappointed that the wing mirror on the car has still not been repaired and that I am low priority in your service to a customer that spent a lot of money to acquire this car

Really friendly staff and didn’t pressure me into making a decision

Agreement number 440183607989.On 4 May 2026, I paid £25.00 at the request of the salesperson, who advised that this payment was for fuel in relation to a vehicle I intended to purchase. I was informed that the vehicle would be available the following week.After two weeks, the vehicle had still not arrived. On 18 May 2026, I emailed the salesperson to formally cancel the purchase and requested a refund of the £25.00 fuel payment made on 4 May 2026.To date, I have not received any response regarding my refund request. As two months have now passed since I cancelled the purchase, I consider this delay to be unreasonable and unacceptable.I would appreciate it if the refund of £25.00 could be processed as a matter of urgency.Kind regards

Brian was very helpful and did everything he could but we managed to get a slightly different spec car in a colour we wanted from a different supplier

Very disappointing service. It took three months to book in my faulty EV charger. The garage blamed the lease company for poor communication, but I received no updates from the garage either. I then had to wait four hours to speak to the lease company for information. Poor communication and a frustrating experience from start to finish.

I took my daughters car to Lookers’s Newport road in Middlesborough they damaged the wheel alloys .i complained there and then told to e Mail photos .been told 3 times manager will contact me and still hasn’t over 6 weeks ago .no communication back from e mails sent abso disgusting customer service and responsibility for damage

Seemed too busy to follow up.