I was sold Gardex cover with a used VW Tiguan on 21/10/2022, I recently contacted Gardex for a claim and have been told they have no record of dealership registering with them. I paid £399 for it and got no cover. I would need a copy of invoice sent to Gardex or a refund.

Very helpfull and could not do enough for you. Would not hesitate to buy from them again. Braught the car down from Sunderland checked it over and I picked it up from Teesside.

Constantly hounding. 6 phone calls in 10 mins

Very helpful

Good friendly salesmen that tried their best to assist me with my request.

I paid more than 1500£ to repair airbag light at dach within two visits and the problem still not solved

Very friendlyNot pushy with salesTalked through my options and what was right for me not just being a pushy sales person

Hi,I purchased a VW Golf GTD Estate from your Teeside branch last week over the telephone and collected the car on Friday afternoon.Whilst driving the car home I noticed an excessive amount of road noise/vibration from the car as well as cabin noise from materials vibrating. Alongside this I suffered immense back pain post my c. 4 hour journey home due to not being able to adjust the seat in a suitable position.I would therefore like to exercise my right to return the car based on my distance selling rights having read your terms and conditions.Please take this as official notice of my intention to cancel the order/purchase for a refund.Please could you let me know what I need to do next to progress this return?Thanks,Jamie

My car was in for MOT and service all fine mentioned on the notes my petrol cap is broke (would shut flush to the body of my car) on picking up my car the petrol cap body work was completely removed and just left in my passenger side seat when I complained at the front desk all I got was the mechanic said it come in like that which it 100% never I want to see the cctv of my car entering your premises as the fuel cap wasn’t left exposed at all and then the women on the desk said there isn’t any thing they can do till next Wednesday why is this ? I thought VW was a name we can trust absolutely shambles and lies so now I’m left with a Tiguan that looks twice as worse than when it went in yes I mentioned it was broke that doesn’t mean to break it even more maybe have a look see what it needs to shut flush not take it apart completely and gove me it back like that so I want to know what’s going to be done about this to correct it I went for VW because it’s a name your supposed to be able to trust but all I’ve been given is lies

I made the enquiry late afternoon after five thirty so I felt I was being rushed