Salesman far to pushy

Motability and I managed to cause Dave a real hastle which was a shame because overall he was great

The purchase did not close as car had some issues

Didn’t come back to me with a part exchange price

Hello, my wife and I took a VW Polo for a test drive on 18.3.2026 and subsequently left a deposit of £250.00 paid by Barclaycard ending ***2007. We recall the salesman was Nathan ?We decided not to proceed with the sale and range in next day to request a refund and were told this would be arranged without delay. The refund, which we expect should go back to the card used for the deposit, has not yet arrived? Could you please check and process the refund ? Please confirm your receipt of this request and action to be taken to complete the refund to my email address above. Thankyou, M Wilson Tel: 01740622379

bought a Taigo 2 weeks ago and when they collected it wasnt ready, waited an hour. when they got it home who ever had valet had only put 1 screw in the number plate and no parcel shelf. Cust rang and text David and still had no response. Emailed Richard 28-03 he emailed back and post out the screw that day and would get the parcel shelf by the end of the week. 3 emails have been sent to Richard asking what is happening and there has been no response.

Good afternoon Joe and Ryan,I note that I still have not heard from you regarding the below enquiry, despite multiple follow-ups. Regrettably, this continues a pattern of non-response that has occurred on several previous occasions.As previously stated, my parents have a scheduled trip to Europe on 8 April. You have both repeatedly assured my parents—verbally and over the telephone—that you would arrange for the faults identified during the diagnostic inspection at the Toyota service centre to be repaired, and that you would cover the full cost of these repairs. To date, no meaningful action has been taken to honour these assurances.For completeness, I also wish to highlight that each time my brother has attempted to contact Joe directly, he has been advised by your secretary that Joe is “not available”. This repeated lack of accessibility only reinforces our concerns regarding your level of service and accountability.Furthermore, we have been left with no option but to request that all communication from this point forward be conducted via email. However, this is proving ineffective, as you are clearly continuing to ignore our correspondence.I must also address the fact that your business presents itself as customer-friendly and committed to delivering high-quality service. Unfortunately, neither my parents nor I have experienced anything that reflects these claims. The ongoing lack of communication, follow-through, and basic responsiveness has been both disappointing and unacceptable.My patience has now been exhausted. I purchased the vehicle from you on 24 February 2026, and to this day, we have been unable to use it at all.We have made every reasonable effort to resolve this matter amicably. However, your continued failure to act—beyond making repeated assurances—has left us with little confidence in your willingness to resolve this matter appropriately.Please also be advised that we are in possession of supporting evidence, including emails, photographs, and relevant documentation.I trust that responsible management will now make the appropriate decision without further delay.Kind regards,Zoey

Morning I am emailing as a last resort as I cannot get any answer from the branch.When our car was in for service we requested a valuation as we hoped to change it shortly. We were given a valuation which we decided to accept. I phoned the branch to confirm the sale but needed to take off the private number plate, so they said as soon as we receive the V5 just bring it in ( this was with a sales person then Gary Latty.It took 7 days to receive the V5 then we took the car immediately into the branch. On arrival a nice sales person called David Skeen took over and went to speak to the sales manager Gary Latty. He then informed us there was a block on buying cars which of course we did not accept as the deal had been confirmed. So he went back to Gary Latty who eventually gave him permission to buy the car at the agreed price of £25000.He filled in the paperwork on the computer to change ownership and then entered our details for payment. He then requested I confirmed the bank details via an email which I did whilst I was sat opposite him. David then informed us all was done and we would receive payment 2 working days. This was on 25th March 2026.Since then we have received no payment. Yesterday I phoned up to speak to David but he was not on shift but a pleasant sales person called Tom took my number and said he would sort it out and ring me back, we have had no contact what so ever.We have purchased numerous cars from this dealership previously and never had an issue.Please could you ensure the payment is processed immediately and I would like to complain about Gary Latty, he clearly refused to come snd speak to us in person in car handover and just put it on David’s shoulders what a weak manager with no customer service.If we do not receive payment within 3 working days we will take this matter further.Many thanksTrevor Finlay PF73 CMY

Attempted to sell the car to me with a time limit as it was the end of the month so they made me an offer that was 250 pound cheeper for that day only to add pressure for the sale

From the moment we walked in the showroom, we were shown politeness, and we were offered a drink while we waited to see jack, who from start to finish of the transition from old car to new it was just perfect. with many thanks to Volkswagen Teesside and especially the sales rep JACK VIPOND.