I recently purchased a used golf from the Tesside branch. Jack was amazing, talked me though everything and helped me work within my time constraints. 10/10

The service from Brian, was 1st class. He called when he said he would, explained what he could do for me and also helped me out once we realised the car I was looking for had already been sold.

Service Complaint.I bought a car in January 2026 VW Polo registration NX75 MHV which was delivered to my home, on inspection the front mats had been removed, I have since purchased new mats and the first job I had to do was to fuel up, the red light was on, which in my opinion is poor customer service, I did highlight this on a customer service follow up previously, however you failed to respond!This vehicle should have been quality checked, before I took delivery, it’s quite evident is has not, because left in the glovebox was the previous owners personal documents, with Mobility car, her name, address in Middlesboro, car insurance details which is GDPR breach, I have confidentially disposed of the paperwork!Next issue, I went to have new number plates made up, I was refused, due to not having the V5 Document, which you have never posted out to me, on checking the DVLA website the vehicle is being Road Taxed until September 2026 by Lookers, this may explain why I have no V5?Would you please investigate my concerns raised and reply within ten working days.Kind Regards Denis O’Donoghue.

You were brilliant from start to finish

No response from sales executive. Wasn’t interested in selling cars

Nathan was excellent in his communication and in personIt was disappointing that the car had not been through the workshop before my test drive as I found there were a few issues to be addressed which spoilt the experience of driving the carNathan and his buisness manager said it would be checked over and he would let me know the outcomeI withdrew my deposit as I sensed that is what the business manager preferredAs I say staff were excellent just the car let the experience down

I repair my car and coast me around 1000£ but problem came backCa18 pvtAirbag light

Left the car at 9 30 AM after 5 6 hours my car just sat in parking space for cool down the oil... outside temperature 2 Celsius my drive to service 8 minutes. At 3 pm u still wait to cool down? This is my second bad experience with u.Anyone checked the temperature in this time so can be serviced? Or u just looked on a clock ? None of those. Time wasted.I dont remember the name of the lady but I was telling her for dsg filter replacement she told me that : entire gearbox must come out...what ? I called her and told her where is the location of the filter...then she told me ok we will do it. As a vw dealership u should already know this....ohhh was because they didn't want to remove air / battery ? And will take time? U made me believe this how u treat foreigners. Im 100% sure if I need to service my car at this branch I prefer to scrap it or burn it.

Waited 6 weeks to have my vehicle looked at for a number of serious faults,made sure there was an automatic vehicle for me on the day I took mine in,only to be told night before that its on long term use.But the RAC have been informed and they will supply you with one.They hadnt been informed, as Im disabled I couldnt be without a car and the staff werent really interested. I have been into the site several times for various concerns,car wouldnt charge,was told to go and find a charging point and come back,there are 2 in forecourt! That is one of several times I have been unhappy with the solution I have been given.

Adam was very helpful and professional and friendly.