Cancelling appointment and claiming that I did it

Salesman was excellent

To many unwanted telephone calls

Very helpful , accommodating sales team (particularly Tom Covell)

Really fast contact after sending initial enquiry. However, it would be really helpful if you updated the VW Used Car section of your website when a car is sold.

Sales man answered all questions and courteous.

I was happy with salesman. Helpful and not pushy. I have bought from this garage a couple of times previously so I trusted themOn Mon, 27 Oct 2025, 12:02 Volkswagen Teesside,

Following heavy rain overnight I have checked my vehicle to find water is leaking into the boot again. I suspected this might happen and had left a newspaper in the boots, it's soaking wet.There was a leak before, which was supposed to have been remedied last week (21/10/25) by you under warranty.I've attached 2 photos to this email showing moisture in the boot and the other showing the grommet (?) is not fully in contact with the bodywork there being a gap.To say I'm annoyed would be an understatement.The vehicle is supposed to be a quality car and I find it hard to believe that such a problem should exist.I would like to ask you what you intend to do regarding rectifying things.Richard Steer,

Hello !! Im really happy with my new car !! First of all jack is really easy going but very professional !! Feel relaxed when discussing a deal !! Hes very friendly happy go lucky & very helpful !! Thanku jack see u soon !!!

My complaint is with lookers Teesside service department.