Lookers Volkswagen Teesside
4.9/5
4.9 /5
1,408 Verified Reviews
Newport Rd, Middlesbrough, Middlesbrough, TS1 5HZ, GB
01642 808900
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
1,408 Verified Reviews
5.0/5
5.0 /5
There was an intermittent noise on my car. I needed it checked. Nothing was found but I got the reassurance I needed and the car was health checked. I was also advised that I could take it in if the noise came back. That was what I needed and all that could be done in the circumstances.

5.0/5
5.0 /5
We cannot recommend Brian Clark enough. Excellent service provided and very helpful from start to finish.

4.0/5
4.0 /5
Reception staff member was very efficient and polite.

5.0/5
5.0 /5
Sadly the experience was not as expected The Car passed MOT only to be advised there was a red fail with one tyre which I was advised to take to Kwik fit to have rectified Kwik fit advised no problem I have since contacted the dealership and the issue has been put down to technician mistake My worry is that this was not picked up or checked before the reception rang to advise car was ready to pick up

5.0/5
5.0 /5
The whole team are amazing and so welcoming

5.0/5
5.0 /5
Excellent customer service. Jonny and the team went above and beyond to secure the car I was after and managed to get me a great deal. Would definitely recommend and will be returning in the future!

Verified User
Aug 1, 2022
5.0/5
5.0 /5
Excellent from all the team especially Matthew Walker

4.0/5
4.0 /5
Maybe you could put the times on the web link (Track Your Vehicle Status), so we can see how long the car takes at different stages, from arrival, each job, to job finished? I did see a message on the web link to say, check my email for the VHC video, but sadly I never got the email?! Not to worry, maybe a miss type on the email address, easy to do. Thanks.

5.0/5
5.0 /5
Great service and communication. Would have been good for the service team to explain what the update contained and next steps rather than a leaflet in the car. Also option to have car valeted before collection even at small cost would have been a nice touch as this is offered at some other premier dealerships.

4.0/5
4.0 /5
No problems , all work requested was carried out. All staff helpful polite and courteous