We had one of our buses in for a Volkswagen recall. It was booked in for the work to take place yesterday (19th May). Due to our location I could only get it dropped of the day before (Monday) I contacted the dealer yesterday at 16.30 to ask for an update. The person I spoke to seemed as if he knew nothing of our bus being with them and asked if he could call me back in 15 mins. I agreed to this. I was in the office here until 17.10 and no phone call. I have been trying to contact servicing since 08.30 this morning and it continually rings out. We are reliant on our vehicles being available to use in order to meet customer demand and this bus is now off road for a further day as I could not get an update. Please can someone deal with this issue and provide me with an update.

I've been having battery problems with my van, including a completely flat battery requiring a jump start. I phoned VW assist who wouldn't attend as I'd managed to restart the van, but they contacted Lookers in Glasgow to arrange a diagnostic appointment. Lookers then contacted me and asked me to bring the van in on Tue, which I did. However, after leaving the van with the branch and hearing nothing during the day I phoned only to be told that they couldn't look at the van for a couple of weeks. It's a 55 mile drive to get to the branch and I had to rearrange work to make the trip, not to mention high fuel prices and train tickets to get to work after leaving the van, all of which I'll now need to pay again. The branch is not to blame, from their perspective this was listed as a breakdown to be investigated asap. But had the contact centre told me that this was the case I would have waited until the branch could actually do the work.

Hi, my van was in for repair in January to repair sliding door. Only recently did I notice the door no longer locks and so I wrote to Lindsey and Ross on 19th March and then chased up Ross on 2nd April. I have still not received a response.

A bit like Ronseal, you did what you said you would do. Provided me with a test drive and a price for the Buzz. One area that could be improved would be a longer test drive unaccompanied. You get a better feel for a car without a sales person sat next to you.

Charlene was knowledgeable and friendly. I trusted her on the phone and in person.

When I attended the Volkswagen Van Centre, my initial impression of the showroom and vehicle layout was very positive. The vans were well presented and the space itself felt organised and professional.However, after arriving I walked around the showroom for approximately 10 minutes without being approached by anyone. I could see staff in offices who were aware I was there, but no one came out to ask if I needed assistance. I was very close to leaving and going elsewhere when a sales advisor became available and approached me.Once engaged, the experience improved significantly. The sales advisor was friendly, helpful, offered a drink, and was easy to talk to. From that point on, the service was good.I share this feedback constructively, as a short delay longer and I would likely have left without speaking to anyone. A simple acknowledgement on arrival would make a big difference to first impressions.

Dear Customer Care Team,I am writing further to my previous correspondence to advise that the issue with the vehicle’s sensor and recurring alarm activation has once again returned. This is extremely disappointing, particularly given the multiple opportunities already provided to resolve the fault.Despite repeated repair attempts, the issue has not been rectified. I therefore consider this matter to have reached the point of final resolution. Accordingly, I am formally requesting either a full refund or a suitable replacement vehicle.Under the Consumer Rights Act 2015, it is an implied term of my contract with Lookers Volkswagen Glasgow that the vehicle supplied must be as described, fit for purpose, and of satisfactory quality. As the vehicle does not meet these requirements, and as I have owned it for fewer than six years, I am exercising my statutory right to a refund or replacement at no additional cost to myself.Should this matter not be resolved promptly, I will have no alternative but to escalate my complaint further. This may include referral to the Motor Ombudsman.I would like to reiterate that the staff at Hawko Inverness have acted professionally and have made genuine efforts to resolve the issue, which I appreciate.As previously advised, I am hard of hearing and therefore request that all communication regarding this matter be conducted via email only.I would appreciate a written response within 7 days confirming how you intend to resolve this matter.

Nobody answers the service department phone. Ever. You can try day after day, and nobody will answer. The place is renowned for this. As the only VW aftersales in the area that can fix large vans, this is shocking. There are some really good lookers aftersales dealerships in and around Glasgow - why is this one so bad?

Very disappointed , I got it back it said front assist is unavailable, I do not know how this was not picked up in the service, I made a new appointment to bring it back but had to change it due to a funeral, I have phoned twice for a new appointment being told someone will call me back, not heard anything, when I phone but it just rings out , can you someone phone me so I can make a new appointment, 07802 416087

Hi, can I commend the approach of Lindsey Quinn, one of your service assistants in Baillieston van centre. So helpful and went beyond the norm to ensure my service requirements were correct.