Best customer service I have had. Usually when one is a one man band then they disregard one because not big enough. But I'm growing so will stand by VW.

my interest was in a particular vehicle unfotuneatly that vehicle was sold hours earlier and although it was mentioned that similar vehicle was available but sadly in solid white and having owned may white vans in the past until retirement i did not want a white one and as my relatively new crew van with only 1250 miles sadly as i have discovered the trade in value was a loss of 50% for van 1and a half years old therefore not worth while ghanging albeit i have always ghanged every car/van at 18 months so as to ghange was less painfull however it seems that dealers no longer used the glasses guide but use the rip off we buy/motorway valuations

Would have given 5* if a courtesy vehicle was made available

Staff

Allowed me to add all other problems to fix Staff great: fast service. Thought the reception desk and area around abit untidy . Otherwise great service

There were issues with the job to be done, but the staff tried their best to compensate for them

Chris Wallace was very good with me

I prefer dealing directly with the garage carrying out the work but the online system seemed to work ok and wasn’t difficult All went as hoped - I had the chance of catching a ferry home later that day and the Service staff completed the service promptly

The whole process was handled efficiently and promptly by the attentive and courteous staff.

Good experience even though end up did not buy the car