Charlene was knowledgeable and friendly. I trusted her on the phone and in person.

When I attended the Volkswagen Van Centre, my initial impression of the showroom and vehicle layout was very positive. The vans were well presented and the space itself felt organised and professional. However, after arriving I walked around the showroom for approximately 10 minutes without being approached by anyone. I could see staff in offices who were aware I was there, but no one came out to ask if I needed assistance. I was very close to leaving and going elsewhere when a sales advisor became available and approached me. Once engaged, the experience improved significantly. The sales advisor was friendly, helpful, offered a drink, and was easy to talk to. From that point on, the service was good. I share this feedback constructively, as a short delay longer and I would likely have left without speaking to anyone. A simple acknowledgement on arrival would make a big difference to first impressions.

WAS TOLD BEAT THE PRICE , NOTHING

Very good service from Charlene, just didn’t need the pressure from her boss, this made me look for alternatives thus she missed a sale.

I wasn't able to get an extended test drive as the person who called me back said that they could not supply one on an extended test drive so have not been able to give any details on the vehicles performance.

Sorry nobody rang me back not good

no response back

Bryan motability rep was vèy easy to work with has alot of information on the product I was looking at

I had a good conversation with the salesperson, although I was disappointed with the valuation that his sales manager gave for my possible trade in’s.

Bryan was brilliant and greatly exceeded my expectations to try and get us into a Motability vehicle. He was beyond exemplary.