Dear Sir/Madam,Registration: CFZ8953I am writing to make a formal complaint regarding the handling of the recall on my Volkswagen Caddy and the poor communication I have experienced.I first brought my Caddy to Volkswagen on 1 April in relation to the recall. Since then, I have made numerous attempts to contact Neil Ferguson by both email and telephone, but have received little to no meaningful response.In June, I was eventually advised that I needed to bring the vehicle back in for a quote before the recall work could be carried out. I attended my appointment on 8 June for this quote. Since then, despite further emails and phone calls, I have received no updates whatsoever.This level of communication and the length of time I have been waiting are extremely frustrating. I do not believe it is reasonable or professional for a safety recall to remain unresolved for so long without any clear information or timescale.I would like to know:- When the recall work to replace the faulty tailgate struts will be carried out.- Why there has been such a significant delay.- Why my repeated attempts to obtain an update have largely gone unanswered.I would appreciate a prompt response with a clear update and a confirmed date for the recall repair.I look forward to hearing from you as soon as possible.Kind regards,

The text message I received regarding checking the update on my vehicle does not work. All it takes me to is a page to request a booking for service

Staff second to none

Good Afternoon.Sorry to be coming back to you. But having had cause to have the van in to my local garage for a brake issue they have again noted that the undertray is still damaged.I found this strange as this was supposed to be rectified when it was down with yourselves. I inspected it with the garage and found It to still be exactly as it was with the same large repair washer and incorrect bolts. This clearly has not been rectified as was agreed.I have contacted TPS to price the part and replacement bolts which comes to :£278.00 +vat Engine undertray£14.14 +vat undertray bolts £2.40 +vat each£292.40 +vat sub total£350.88 incl vatI feel I had given plenty of notice for this to be carried out and trusted that this was done. Please advise how this is to be rectifiedCan you please email me a detailed breakdown of the vans history with yourselves. I.e services and all warranty repairs carried out and what you wished to do in regards of the MOT which again was supposed to be re-done once the vehicle repairs were completed. This was not carried out on either occasion of the vehicle being with yourselves. I made the offer of accepting service part supply in leu of the MOT not being re-done but this was not agreed and was advised you would need to come back to me. You will note this in the email trail.Please advise on these points and how we are to rectify this.Many Thanks Chris.

I purchased my new van over a month ago now. In the description advert for the van it stated a second battery would be present under the drivers seat. Upon collecting I soon realised it was absent. Myself and my partner have reached out to our salesman, Brian, multiple times over the last 4 weeks with very limited responses often required multiple emails to achieve a reply. There has been no progress updates whatsoever, other “I’ll chase management”. His communication was great whilst we were shopping for the van, as soon as the money was exchanged his communication completely dropped. We would like to be put in contact with a person/team who will actually be able to assist us. We are doing work to convert that van into a camper and this is hindering our progress as we need to wire electrics before other steps can be made.

We had one of our buses in for a Volkswagen recall. It was booked in for the work to take place yesterday (19th May). Due to our location I could only get it dropped of the day before (Monday) I contacted the dealer yesterday at 16.30 to ask for an update. The person I spoke to seemed as if he knew nothing of our bus being with them and asked if he could call me back in 15 mins. I agreed to this. I was in the office here until 17.10 and no phone call. I have been trying to contact servicing since 08.30 this morning and it continually rings out. We are reliant on our vehicles being available to use in order to meet customer demand and this bus is now off road for a further day as I could not get an update. Please can someone deal with this issue and provide me with an update.

I've been having battery problems with my van, including a completely flat battery requiring a jump start. I phoned VW assist who wouldn't attend as I'd managed to restart the van, but they contacted Lookers in Glasgow to arrange a diagnostic appointment. Lookers then contacted me and asked me to bring the van in on Tue, which I did. However, after leaving the van with the branch and hearing nothing during the day I phoned only to be told that they couldn't look at the van for a couple of weeks. It's a 55 mile drive to get to the branch and I had to rearrange work to make the trip, not to mention high fuel prices and train tickets to get to work after leaving the van, all of which I'll now need to pay again. The branch is not to blame, from their perspective this was listed as a breakdown to be investigated asap. But had the contact centre told me that this was the case I would have waited until the branch could actually do the work.

Hi, my van was in for repair in January to repair sliding door. Only recently did I notice the door no longer locks and so I wrote to Lindsey and Ross on 19th March and then chased up Ross on 2nd April. I have still not received a response.

A bit like Ronseal, you did what you said you would do. Provided me with a test drive and a price for the Buzz. One area that could be improved would be a longer test drive unaccompanied. You get a better feel for a car without a sales person sat next to you.

Charlene was knowledgeable and friendly. I trusted her on the phone and in person.