Sorry nobody rang me back not good

no response back

Interesting!It's quite a strange thing.....looking to buy a VW vanI currently drive a 68 reg Ford Transit and looking for a replacement.A transport highline 6.1 with low mileage and around 24 reg.... or something like.So its a part exchange im looking for and cash to make the difference.Total budget around 30k with VAT.I've left messages on a few sites and NO replies... its as if no one wants to sell me a van.....Perhaps you may have better luck in waking up the sales teams....may have to go and buy another Ford !Many thanksBrian Holgatebtholgate@hotmail.com

Bryan motability rep was vèy easy to work with has alot of information on the product I was looking at

I had a good conversation with the salesperson, although I was disappointed with the valuation that his sales manager gave for my possible trade in’s.

Bryan was brilliant and greatly exceeded my expectations to try and get us into a Motability vehicle. He was beyond exemplary.

Only had one contact and email about finance setup and that’s it

Felt the experience felt average disappointed in the poor excuse for a test drive once round the block spent more time sitting at traffic lights no motorways driving

100% van back brakes good no lights as expected

Hi teamThis complaint is not regulated – warranties are not regulated unless it is Bentley or Aston Martin.Please can this be logged on the Rep portal and assigned to the relevant dealership.Kind regardsIsabellaF and I ComplaintsManchester Head OfficeLookers House 1st Floor, Lookers Stoke, Bede Road, ST4 4GUwww.lookers.co.ukFrom: Customer FeedbackSent: 10 October 2025 14:12To: F and I ComplaintsSubject: FW: [External] RE: [269507091025] Complaint Reference: 269507091025Please see customer complaint about financial regulatedFrom: Ashley.McKenna@assurant.comSent: 10 October 2025 13:52To: Customer FeedbackSubject: RE: [External] RE: [269507091025] Complaint Reference: 269507091025External Sender: Confirm legitimacy before acting.CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.________________________________________HelloThe customer advised:"4. Mis-selling and absence of contract documentationAt the point of sale on 19 July 2022, I purchased the Lookers Platinum 36-month Commercial Vehicle Warranty administered by Assurant for £582.50.The sales documents supplied by Lookers (Vehicle Order Pack and Pre-Delivery eSign Pack) contain no reference to exclusions, including carbon build-up, and I, to my knowledge, was never provided with a copy of the policy wording, summary of cover, or any signed acknowledgement of terms.Under the Financial Conduct Authority’s Insurance Conduct of Business Sourcebook (ICOBS 4.2.1R and 5.1.1R), firms must ensure all product information is clear, fair and not misleading and that customers are made aware of significant exclusions before entering the contract."The vehicle was purchased from Lookers VW Van Centre Glasgow.Yours sincerelyAshley MckennaCustomer RelationsFrom: CustomerFeedback@lookers.co.ukSent: Friday, October 10, 2025 10:19 AMTo: Customer.Relations@assurant.comSubject: [External] RE: [269507091025] Complaint Reference: 269507091025Morning,For me to continue logging this on our side, we are going to need more information than a reg due to not been able to locate this information anywhere.Need the location the customer bought the car from e.g. branchAlso what the complaint is regarding incase its not us the complaint needs to go to.ThanksFrom: customer.relations@assurant.comSent: 09 October 2025 17:06To: Vehicle ComplaintsSubject: [269507091025] Complaint Reference: 269507091025External Sender: Confirm legitimacy before acting.Our Reference: 269507091025Policy Reference: LOOK105954109 October 2025Dear LookersWe have received a complaint outside of our jurisdiction, the customer feels they have been mis-sold the warranty plan. Could this please be logged and the customer contacted back accordingly?Customers Name: Patrick GordonBusiness Name: Mpg EntertainmentsRegistration: RK70 UVWEmail address: info@mpgentertainments.comContacting UsIf you need to contact us about your complaint, you can by one of the below options:0330 100 3245*customer.relations@assurant.comWe are open Monday to Friday between 9.00am and 5.00pm (excluding bank holidays).Yours sincerelyAshley MckennaCustomer RelationsCall Charges*Calls to 03 numbers are the same costs as a call to a standard "01" or "02" landline number, even when calling from a mobile. Calls to 03 numbers are also included in any bundled minutes or free talk time that covers landline calls. Calls may be recorded or monitored for Training/ Customer Services purposes and/or the prevention or detection of crime.TWG Services Limited. Registered in England & Wales No. 1883565.Registered Office: Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN.________________________________________This e-mail message and all attachments transmitted with it may contain legally privileged and/or confidential information intended solely for the use of the addressee(s). If the reader of this message is not the intended recipient, you are hereby notified that any reading, dissemination, distribution, copying, forwarding or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately and delete this message and all copies and backups thereof. Thank you.