Attentive staff

The guy I spoke today was great but I’ve been trying to get in touch with yourselves for the last 10 days on a vehicle. No one‘s answering the calls when they do it is a call centre and they’re going to pass my number on which no one called me back and I’ve sent 2 to 3 emails as well and no reply.

I had a service plan and it didn’t appear on initial booking so had to phone to make sure I was booked in properly and also had rearrange another date but the gentleman I spoke to was very helpful. I think I filled in the online form correctly so I am not sure how this happened The actual service at the Van Centre was perfect. The service manager sorted everything out for me even though there was a bit of confusion to what had been booked on line but everything else went really smoothly including notifications to my phone regarding progress. I had a waiting appointment and was shown the waiting area and coffee machine. I was very comfortable and the whole process was really efficient taking around 2 hours 15 minutes. I then picked up my newly washed and cleaned van. I was very happy.

Handle well from stat to finish

Always brilliant 😊

Unfortunately we didn’t get the full handover time allotted. I would have liked a lot more information about the subscription service and the pro media package

Very good service all went to plan

Ease of use Professional

Hassle free visit, all staff were courteous and knowledgeable. My vehicle was ready for when they said it would be.

Salesperson was great(Ollie) however the van was reserved on the day I was due to drive it, but I had a number of messages from Ollie so I didn't waste my time. Once it came back on the market, a suitable follow up call was made by Ollie. Overall a good sales experience. Ollie was assertive but not aggressive, and followed up when he said he would. Always polite, and good sales technique trying to close a sale without backing the customer into a corner