Your van was not priced at the correct price wasted a hole morning coming to you to view test drive and do a deal to find out that the van was priced wrong on the auto trader web site even Duncan the sales man got it wrong when I arrived and questioned the price on the board in the window of the van it was the gentleman in the office who basically said he’s not having it for that price which I thought was quite rude of him no apology from him either

Salesman said he would call within a week of our enquiry but did not Emailed him 2 weeks later for an update and he then informed us that the car would not be coming in and was at a different branch Very poor service level as usual from the branch

Phoned beginning of last week as looking for a new transporter van I was told someone would get back to me with prices etc I had a call yesterday ! A week later I have already now sign the paper for a new van with a different company

The sales man Duncan, was friendly, helpful and explained all my options before I made my decision.

duncan was great, he took me for a test drive, did the usual loan push, i explained i didnt require a loan and that i would be modifying the van, which you are not allowed to do without approval of the loan company. I dont need the hassle of all that when I can pay it outright. i then missed a chase up call from Duncan as they were keen to secure the deal and payment in full before month end to make their targets. i wasnt prepared to leave a deposit as i couldnt guarantee i could free up my investments in the 3 business days required to complete the deal and didnt want to lose the deposit. duncun understood this. i then called duncan back and was answered by his manager paul who said i didnt need to speak to duncan as he was his manager. i then briefed paul of requirements, that i didnt need a loan and that to clear my funds via fast track an additional fee would have to be paid of £850. He then said he would split that 850 with me and take 425 off the price of the van so i could make their target. i explained it was a rubbish deal as i am not paying 425 more in order for them to meet targets. he then started pushing the loan on me again, saying if i accepted the 425 off and took a loan, i would also get a further 250 off and two free services. this still leaves me paying more to meet their targets and take a loan which a explained multiple times i wouldnt take - mainly due to me wanted to customise the vehicle. it was now end of day so we left it for the evening. the next day i get a call from duncan and i am chatting away to him when suddenly, without introduction, paul starts talking over him, i had no idea he was there. it was very unprofessional. when in conversation i said i didnt need to sell investments for the full price of the van and that i already had a loan in place to cover some of the cost he started to question me saying why am i taking a loan when i have told him i didnt need to take a loan - questions that you dont ask. i then had to explain it was a family loan - personal information that I shouldn't be pressured into sharing. It was after that when i realised this isnt for me. I would have bought that van, I had the money already underway being divested, but now i realise i was just being viewed as a way of making a target rather than a normal person just wanting to buy a van. not a professional or comfortable experience at all. I was going to leave a google review so good timing sending me this!

Rob and Paul were very attentive to my enquiry

Very helpful. Referring us to another dealer who had our desired model.

Duncan was amazing with his knowledge and customer service. Unfortunately my part exchange value was too low for me to go ahead with the purchase. Otherwise I would have purchased a car from Duncan.

Very helpful staff

Customer engagement.