Generally OK but small details overlooked. Having had my California for a few days to investigate its tyre pressure monitoring system fault, I noticed that all tyre dust caps were missing (unreturned at time of writing). Also, when I picked the car up it was noted to me that the tyre size selected (in the tyre pressure monitoring system settings) was incorrect. Once I reviewed the setting having returned home, I found that the tyre size selected did not match my tyres. This is either another fault or the wrong tyre size was selected by the technician. Thanks.

the showroom staff were excellent, particularly George Bourne who really knew his product. The initial call centre response was poor however, they couldn't even tell me if the vehicles I was enquiring about was still available at the showroom and seemed to want my life history just to make an appointment so I gave up and only made an appointment when the showroom followed up.

Harry,who was the second sales person that I dealt with was an absolute joy

only since involving VW complaints did my complaint get sorted, as communication with Lookers Peasmarsh has been appalling to date.however since Louis got involved things have improved.I still haven't received confirmation of my extended warrantee brokered by VW complaint department

Thank you for the most professional service. Team work was brilliant. Thank you !

Little slow on getting invoice sent out to the right place and payment sorted.

Staff very polite and helpful.

I requested further information and clarity about the warranty and breakdown assistance.The Breakdown Assistance handbook does not clearly state what the process is for a breakdown when the vehicle is under warranty, e.g. what we should do to ensure that we will be out of pocket to any degree whether in the UK or overseas.I've not yet received the information requested.

Good communication and support from Noff

Everything was fine until I was offered a vehicle wash. It is a Motability vehicle so I understand this is required.Wish I hadn't, vehicles windows were covered in a dirty, almost greasy film that required considerable cleaning when I got home.It was if the valet had used a dirty cloth to wipe down afterwards.Awful job, someone needs to have a word with him/her.