Both poor communication and customer service.Having considered the figures they appear fine but just want to express my extreme disappointment in the fact that I’ve now been asking all week for an appointment and it’s not been forthcoming. There has been no proactivity and extremely little customer service. Please consider this a formal complaint and due to the lack of any reasonable level of customer service and an apparent unwillingness to book an appointment. I’m extremely reluctant to pursue this further.Asked multiple times for an appointment, could have potentially purchased on the day and drove away. Kept getting told too busy etc.

Dear Sir/Madam,I am writing to formally complain about the unacceptable delivery and handover of my Volkswagen Multivan (registration: NJ23 PGE). For a vehicle costing approximately £42,000, purchased for my family, the standard of preparation and service fell far below expectations.My concerns are as follows:1. Inaccurate handover documentation – I was asked to sign the handover document without being shown the checklist. It incorrectly states that the vehicle was clean, that I was shown how to use it, and that there were no dashboard warnings. None of this was true.2. Poor vehicle condition – The interior was clearly not cleaned prior to delivery, with rubbish in pockets and visible dust and dirt throughout.3. 0 miles of fuel remaining – The vehicle was delivered showing 0 miles remaining, which is unacceptable.4. Low tyre pressure warning – A warning light was displayed on the dashboard at handover, directly contradicting the signed paperwork.5. Mileage discrepancy – The vehicle was advertised at 40,721 miles but arrived showing 41,004 miles, an unexplained additional 73 miles beyond expected delivery mileage.I raised these concerns with Peter Lyall, who advised that Lookers would simply no longer use the third-party delivery company involved. Whilst that may address their future arrangements, it does nothing to resolve the poor experience I have received as the customer. I was also advised that no compensation would be offered, which I find unacceptable.Regardless of any outsourced delivery arrangements, responsibility for vehicle preparation, condition, and accurate handover remains with the supplying dealer.I request:- A formal explanation regarding the inaccurate paperwork and mileage discrepancy;- Confirmation of what corrective action will be taken;- Appropriate compensation for the unacceptable condition and delivery of the vehicle.I look forward to your prompt response.Yours faithfully,

Friendly helpfull sales team

I received a call back from my email, discussed my requirements and never received a call back which was strange as I was looking at a £75,000 vanBut all is well I bought one from Liverpool instead

From start to finish your service has been a complete disgrace

Salesperson got the figures totally wrong, I was ready to pick my new vehicle up when he called to say he’d written my settlement figure down wrong from the letter I showed him, meaning I couldn’t get finance.

Hi there,I hope you are well.I am writing to formally raise a complaint regarding the VW Amarok (KY23 ZNS) pickup truck I purchased from you just under a year and a half ago. Unfortunately, since acquiring the vehicle, I have experienced a growing number of persistent and unresolved faults that are now significantly impacting both my personal and professional life.To summarise my main concerns:I have experienced numerous faults since ownership began, many of which have required roadside assistance and repeated visits to garages for inspection and attempted repair.The battery has been randomly failing approximately every two months. On multiple occasions, I have needed either a jump start or roadside assistance. Despite being tested both at the roadside and by two separate garages (one Volkswagen dealership and one independent), no faults have been identified, yet the issue continues.Several vehicle systems—including hill start assist, handbrake auto hold, and reverse assist—have malfunctioned repeatedly. These systems have also been checked by Volkswagen and independent garages, with no faults detected. However, resetting the systems has not resolved the issues, and the faults persist.There are frequent glitches with the onboard computer systems, including random crashes and unexpected changes to settings.I have experienced ongoing issues with the vehicle key, including failure to respond or the vehicle not recognising the key, despite the battery being confirmed as functional.I could continue listing additional faults, as these problems appear to be increasing in frequency as time goes on.As you can appreciate, my role as a paramedic means I have very limited time outside of work. Unfortunately, I am now spending much of that time dealing with ongoing vehicle issues. More seriously, these faults have caused delays in me getting to work, which has directly impacted ambulance service operations. On one occasion, I was unable to attend my shift at all due to being unable to use the vehicle.Given the premium price paid for this truck, I find the level of reliability and quality wholly unacceptable. This situation reflects poorly not only on the vehicle itself but also on the service I received at the point of sale. I feel extremely let down, especially as this was a vehicle I had wanted for many years.I am open to discussing possible solutions you may be able to offer. However, I cannot continue with the current cycle of repeated breakdowns, garage visits, and loss of vehicle use.If a satisfactory resolution cannot be reached, I will have no option but to escalate this matter further, whether through Volkswagen directly, my finance provider, or by pursuing legal avenues.I look forward to your prompt response.Kind regards,Benji

I tried to purchase a vehicle for over a week and no one could assist, no one called me back and no one answered my questions, check my email correspondence.

Last week I asked for a pcp quote on vw Grand California. The PCP deal was available until 30th April. Despite several reminders I have been unable to get a quote from Taylor King. It was a serious enquiry, the date has now passed for this deal

Terrible service.Nobody approached me to try ask what I was visiting for.When I eventually got talking to a sales rep they advised me that it was pointless getting quote from the branch as it would be too expensive.Not very helpful on my eyes