Lewis was knowledgeable and answered all of our questions, finding answers if he didn’t know.

At an appointment on 16th July, we had a distressing experience with the service team and we are no further forward. We explained the problem beforehand, that the oil had burst out of the ram on one side of the hydraulic roof on the California. We had secured the roof down and driven across France to get to the UK.After 2 hours of waiting the engineer said that they couldn’t get the roof down securely.I am not sure why they tried to raise the roof, when they knew it could not move.There are oily footprints on the interior carpets of the van, where they had accessed the roof hatch.In order for us to drive back to west Cumbria we asked them to secure the roof, so we could drive home. In doing so they have left greasy finger marks on the roof lining.As we started to drive away, the whole console fell out of its housing and we had to go back inside to ask them to put it back in place. It was a poor attempt and the housing is not as it was before.They have asked us to return the van to them in a few weeks time, so they can take the roof off and try to fix the problem. They have not given us a time limit, or estimate cost for parts.We would like to know why it cost us £144 for the team to tell us that they didn’t know how to fix the problem. It is possible they have caused more damage by trying to raise the roof.No care was taken to protect the interior of the van. A plastic cover on the driver’s seat was the only protection provided.

I enquired about buying a vehicle for you, the salesman said he would call me back and never did. When I then made a follow up call days later, he said he would call me back again and never did.

hi the cust has been on the phone today as he is aware that there is a problem with brakes, which you have been aware of since he purchased the vehicle. The problem used o occur in the winter but it is now in the summer. Cust is having to travel from Scotland for his appointment but would like to know that you have the parts to rectify the problem. If you could just pick up the phone and speak to him to get this sorted. The aftersales is shocking

I've done this survey 3 times

despite lots of emails and phone calls it was almost I possible to get a response.

No comeback

Your service is terrible you do not return callsIf have email and called on numerous occasions and no replyI give you details of what I’m looking for but no responseI I’m an existing customer but never again your Glasgow branch is just as bad Ian and Bryan still waiting on replyYou also advertise vans on web site that are already soldI have since purchased a Ford from Evans halshaw because they provide customer service

vehicle was serviced on 12th June with service plan, went on holiday on the 19th and while driving warning message on the dash advising too much oil in the engine and to report to service centre, customer refused to pull into hard shoulder so pulled into weatherby services and called site who advised to call road side assistance. they attended and drained some of the oil from the engine to rectify the issue. extremely unhappy that this has occured on the first service for the vehicle and has lost faith that future service can and will be carried out correctly.

Sent a video of my van as part exchange and never heard back from anyone.