Taylor at Byker was fantastic. Helpful, friendly, and not the slightest pushy.

During the purchase on the new T7 Van there were delays due to the vehicle being damaged whilst unloading from the transporter. This was further delayed while we waited for a tow bar and lining to arrive. Eventually it was decided to collect the van and bring it back when the tow bar and lining repair could be carried out. The salesman arranged with the senior management to gift me a set of seat covers as compensation for the delays.My vehicle went in on the Weds 25th March to have the tow bar fitted a 6 hour task, I collected the van on the Fri morning after a replacement reflector had been fitted, presumably broken during fitting of the tow bar.I had to speak to the salesman about the seat covers to which he went to his draw and gave me a bag of seat covers. Imagine my surprise when I went to fit them the following day that the £250 gift was the wrong covers, my vehicle has 5 single seats not the single and double for the front seats he gave me.This experience has left me somewhat stunned following the way I was first treated when I bought my first T6.1. I will not be returning to VW as a result.I am looking forward to receiving the correct number of seat covers as promised and the correct style for my vehicle, which you would expect the salesman to remember as he sold the van to me. I would also like to get an update as to when I am going to be contacted regarding the poor finish to the lining in the rear of the van as the salesman seems to have forgotten how to reply to emails.

Good morning,The purchase of the van and delivery was excellent in fact the van was delivered a day early.The delivery driver travelled through the night and reported to us that the interior lights were coming on and off on their own, sometimes the drivers or the passengers or both and the light switch sometimes unresponsive. When driving the van that day I observed the same fault. The fault was reported to the salesman Taylor King by phone and email as I had no reply to my email I called Taylor to be told there was nothing they could do to help as the van was under warranty and it had been expensive to deliver the van to me because of where I live.The facts areThe van was delivered to me with a fault, even though I believe you were not aware of it.Googling this tells me that this fault is not unheard of on these vans.The delivery cost for the van was £250 anywhere in England, Scotland or Wales and should have no bearing on how this fault is resolved.I should not have to have any traveling expense for this repair as the van was delivered to me with this fault and at the very least I expect a contribution from Lookers for my cost, very disappointed with the lack of response so far.RegardsAndrew Greengrass

I've found that there is always helpful good communication

Hi,Registration: CX20 NNMI am writing to raise a concern regarding the standard of work carried out during the recent service on my VW Transporter.Since the vehicle was serviced, I have noticed oil spots appearing where the van is normally parked. At first, I could not identify any obvious source, however today I inspected the vehicle more closely and found a significant amount of oil residue in the front area of the engine bay, with oil having clearly run down the front section and also appearing on the underside of the bonnet. I also found that the dipstick was not properly seated (see attached).This is particularly concerning given that the issue appears to have started immediately after the service. In addition, around a week after the service, I discovered that two spanners had been left in the engine bay. These were returned when the vehicle later came back in for the ABS sensor issue to be resolved. Taken together, this has left me concerned not only about the source of the oil residue, but also about the overall standard of workmanship and whether the service was completed with appropriate care and checks.At this stage, I am hoping this is the result of oil being spilled during the service, or the dipstick not being refitted correctly, rather than an active leak. However, given the timing and the condition in which I found the vehicle, I wanted to formally notify you straight away and ensure this is logged on your side.For the avoidance of doubt, my concerns are as follows:- oil spots have appeared since the service was carried out- there is visible oil residue within the engine bay and on the underside of the bonnet- the dipstick was not properly secured- tools were previously left in the engine bay after the same service visitI will be checking the oil level and cleaning the accessible oil residue so that I can monitor whether there is any ongoing leak or fresh contamination. However, I wanted to notify you before doing so, as this issue appears to have arisen directly after the service appointment.Please could you confirm that this concern has been logged, and advise how you would like to proceed should further inspection be required. I would also appreciate your comments on how this may have occurred, given the condition in which the vehicle was found.Kind regards,Ché ArmstrongOn Thu, 5 Feb 2026 at 09:09, Ché Armstrongwrote:Hi Holly,Sorry - Just a quick follow-up.I understand the diagnostic process and the standard charge. Given that the issue began shortly after the recent service on 27 January, I wanted to check whether there would be any flexibility around the diagnostic fee if the fault is found to relate to the ABS sensor or wiring (for example if something has been disturbed during the service).I’m happy to proceed on Monday as booked — just wanted to clarify this point in advance if possible.Thanks,ChéOn Thu, 5 Feb 2026 at 08:54, Ché Armstrongwrote:Hi Holly,Thanks for confirming the booking.Details below to help the technicians:Fault description:Intermittent warning messages on startup including ABS / ESC error, Hill Hold Assist unavailable, Front Assist unavailable, and manoeuvre braking unavailable. When the warnings are present, multiple driver assistance systems are disabled, although the vehicle remains drivable.Frequency:Intermittent. The warnings typically appear on cold starts and then clear after a longer drive and a restart.Weather dependent:Yes – it appears more likely after cold overnight conditions.For context, the vehicle was serviced with you recently on 27 January, and these warnings started appearing after that visit. A scan shows an intermittent right-front ABS wheel speed sensor signal fault, with other logged faults appearing to be secondary communication errors.Please let me know if you need anything further ahead of Monday.Thanks,ChéOn Thu, 5 Feb 2026 at 08:40, Holly Clarkwrote:Hello,Thank you for your online booking. To confirm we have booked your vehicle to come into us on 09.02.26 at 10AM, at Van Centre VW Newcastle.Collection and delivery is unfortunately unavailable for diagnostic bookings.Could you please advise us of the issue you are currently having with the vehicle. To assist our technicians to locate the fault could you please advise us of the following:• Brief description of the Fault.• Does it happen all the time or is it intermittent?• Is the issue weather dependant?Vehicles in warranty, the fault will be looked at under the manufacturer’s warranty but if found it’s not a warrantable item there will be a charge and site will contact you on the day.Vehicles out of warranty, the fault will be looked at, there is an initial diagnostic fee for 1 hour’s investigation of £180, site will update you on the day if further investigation is required or parts are needed etc.Thank you,Holly.

Great communication and great deals!

Friendly staff

Great sales staff

My son and I collected a VW Multivan DG25 ADU on Monday 2nd March from Lookers Van Centre Newcastle, having paid a deposit some 3/4 weeks earlier. On collection and driving away from the dealership, the fuel tank had only 85 miles travel reading on fuel gauge. I had to fuel up vehicle myself, in spite of my having paid Lookers £30-00 for fuel. On getting home, we found the vehicle tool kit seemed to be missing. I wrote to Lookers sales on 3rd March raising these issues, also querying service history and warranty, sent a reminder on 10th March and I still await a response.

I’ve been advised that I will be put in touch with the correct sales advisor but nobody has been in touch after my first enquiry