They answer the phones, they never came back to me about a van, I wanted to purchase out right.

customer has called as unable to get through to site to discuss collection of their new VW California following email they have received advising vehicle has now arrived at the dealership. customer also has not received any communication relating to the vehicle registration so that he can get it insured.

Lewis Cooper, was very friendly and professional. Thank him very much 👍🏻😃

Couldn't help because of the distance between Newcastle and London but gave me some helpful advice.

Excellent service yet again from the service team. Special shout out to Richard who kept me updated through regular phone calls.Vehicle was returned to me washed and hoovered, nice touch.Thanks.

I have not received a response to my complaint submitted 15 May. Please can somebody get back to me?Please email, if you have to call please leave a voicemail or send a text.

No one got in contact about the vehicle.

Absolutely shocking, in the space of 8 days I called no less than 8 times, turned up at the site, emailed and wasn’t even so much as offered an appointment or called back.Quite possibly the worst branch of any van dealership I’ve dealt with, 70 odd vans on site that you can’t buy.Nothing motivates the staff to sell, could hand it to them on a plate and they wouldn’t be interested!Went out and bought elsewhere, didn’t have any problems.Will not be recommending this branch to anyone.

Both poor communication and customer service.Having considered the figures they appear fine but just want to express my extreme disappointment in the fact that I’ve now been asking all week for an appointment and it’s not been forthcoming. There has been no proactivity and extremely little customer service. Please consider this a formal complaint and due to the lack of any reasonable level of customer service and an apparent unwillingness to book an appointment. I’m extremely reluctant to pursue this further.Asked multiple times for an appointment, could have potentially purchased on the day and drove away. Kept getting told too busy etc.

Dear Sir/Madam,I am writing to formally complain about the unacceptable delivery and handover of my Volkswagen Multivan (registration: NJ23 PGE). For a vehicle costing approximately £42,000, purchased for my family, the standard of preparation and service fell far below expectations.My concerns are as follows:1. Inaccurate handover documentation – I was asked to sign the handover document without being shown the checklist. It incorrectly states that the vehicle was clean, that I was shown how to use it, and that there were no dashboard warnings. None of this was true.2. Poor vehicle condition – The interior was clearly not cleaned prior to delivery, with rubbish in pockets and visible dust and dirt throughout.3. 0 miles of fuel remaining – The vehicle was delivered showing 0 miles remaining, which is unacceptable.4. Low tyre pressure warning – A warning light was displayed on the dashboard at handover, directly contradicting the signed paperwork.5. Mileage discrepancy – The vehicle was advertised at 40,721 miles but arrived showing 41,004 miles, an unexplained additional 73 miles beyond expected delivery mileage.I raised these concerns with Peter Lyall, who advised that Lookers would simply no longer use the third-party delivery company involved. Whilst that may address their future arrangements, it does nothing to resolve the poor experience I have received as the customer. I was also advised that no compensation would be offered, which I find unacceptable.Regardless of any outsourced delivery arrangements, responsibility for vehicle preparation, condition, and accurate handover remains with the supplying dealer.I request:- A formal explanation regarding the inaccurate paperwork and mileage discrepancy;- Confirmation of what corrective action will be taken;- Appropriate compensation for the unacceptable condition and delivery of the vehicle.I look forward to your prompt response.Yours faithfully,