Friendly helpfull sales team

I received a call back from my email, discussed my requirements and never received a call back which was strange as I was looking at a £75,000 vanBut all is well I bought one from Liverpool instead

From start to finish your service has been a complete disgrace

Salesperson got the figures totally wrong, I was ready to pick my new vehicle up when he called to say he’d written my settlement figure down wrong from the letter I showed him, meaning I couldn’t get finance.

Hi there,I hope you are well.I am writing to formally raise a complaint regarding the VW Amarok (KY23 ZNS) pickup truck I purchased from you just under a year and a half ago. Unfortunately, since acquiring the vehicle, I have experienced a growing number of persistent and unresolved faults that are now significantly impacting both my personal and professional life.To summarise my main concerns:I have experienced numerous faults since ownership began, many of which have required roadside assistance and repeated visits to garages for inspection and attempted repair.The battery has been randomly failing approximately every two months. On multiple occasions, I have needed either a jump start or roadside assistance. Despite being tested both at the roadside and by two separate garages (one Volkswagen dealership and one independent), no faults have been identified, yet the issue continues.Several vehicle systems—including hill start assist, handbrake auto hold, and reverse assist—have malfunctioned repeatedly. These systems have also been checked by Volkswagen and independent garages, with no faults detected. However, resetting the systems has not resolved the issues, and the faults persist.There are frequent glitches with the onboard computer systems, including random crashes and unexpected changes to settings.I have experienced ongoing issues with the vehicle key, including failure to respond or the vehicle not recognising the key, despite the battery being confirmed as functional.I could continue listing additional faults, as these problems appear to be increasing in frequency as time goes on.As you can appreciate, my role as a paramedic means I have very limited time outside of work. Unfortunately, I am now spending much of that time dealing with ongoing vehicle issues. More seriously, these faults have caused delays in me getting to work, which has directly impacted ambulance service operations. On one occasion, I was unable to attend my shift at all due to being unable to use the vehicle.Given the premium price paid for this truck, I find the level of reliability and quality wholly unacceptable. This situation reflects poorly not only on the vehicle itself but also on the service I received at the point of sale. I feel extremely let down, especially as this was a vehicle I had wanted for many years.I am open to discussing possible solutions you may be able to offer. However, I cannot continue with the current cycle of repeated breakdowns, garage visits, and loss of vehicle use.If a satisfactory resolution cannot be reached, I will have no option but to escalate this matter further, whether through Volkswagen directly, my finance provider, or by pursuing legal avenues.I look forward to your prompt response.Kind regards,Benji

I tried to purchase a vehicle for over a week and no one could assist, no one called me back and no one answered my questions, check my email correspondence.

Last week I asked for a pcp quote on vw Grand California. The PCP deal was available until 30th April. Despite several reminders I have been unable to get a quote from Taylor King. It was a serious enquiry, the date has now passed for this deal

Terrible service.Nobody approached me to try ask what I was visiting for.When I eventually got talking to a sales rep they advised me that it was pointless getting quote from the branch as it would be too expensive.Not very helpful on my eyes

I spoke to someone about buying a new van and sent them details of my current van for part ex. I spoke to them on 31 March which was the last day of the VW offer and they said a purchase could still be made. After making the enquiry they never got back to me. I am now looking elsewhere.

Love the personalised video