Happy with service received by Lookers but not that call centre told me I didn’t need a service or with text alerts telling me my van was ready for collection before it was……
Verified User
•
Nov 13, 2023
5.0/5
5.0/5
The staff at Newcastle are fantastic! Friendly, helpful, attentive and so helpful with my service, and sales enquiry.I’ll definitely go back there again
Verified User
•
Nov 2, 2023
5.0/5
5.0/5
Open discussion and had the ability to test drive a California
Verified User
•
Nov 1, 2023
5.0/5
5.0/5
Excellent customer service, always explains exactly what needs to be done to my car and how long it should take.
Verified User
•
Nov 1, 2023
5.0/5
5.0/5
Appreciated the honest/open approach without a hard sell. Having the appointment bookings made centrally by a different site/team didn't really seem to work very well
Verified User
•
Nov 1, 2023
5.0/5
5.0/5
Makes it simpleOnly downside is that it's not too easy to sign with a mouse. I used a PC to check in.Work was completed on schedule without any issues.
Verified User
•
Oct 23, 2023
5.0/5
5.0/5
Last time I booked in online it took 3 working days to receive confirmation so I booked in by visiting the dealershipI got exactly what I expected plus the vehicle was washed and valeted
Verified User
•
Oct 20, 2023
4.0/5
4.0/5
Top class service will definitely use again.
Verified User
•
Oct 9, 2023
5.0/5
5.0/5
Very welcoming and friendly
Verified User
•
Oct 8, 2023
5.0/5
5.0/5
No fuss, van very clean and tidy and a smooth handover
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Happy with service received by Lookers but not that call centre told me I didn’t need a service or with text alerts telling me my van was ready for collection before it was……
Verified User
•
Nov 13, 2023
5.0/5
5.0/5
The staff at Newcastle are fantastic! Friendly, helpful, attentive and so helpful with my service, and sales enquiry.I’ll definitely go back there again
Verified User
•
Nov 2, 2023
5.0/5
5.0/5
Open discussion and had the ability to test drive a California
Verified User
•
Nov 1, 2023
5.0/5
5.0/5
Excellent customer service, always explains exactly what needs to be done to my car and how long it should take.
Verified User
•
Nov 1, 2023
5.0/5
5.0/5
Appreciated the honest/open approach without a hard sell. Having the appointment bookings made centrally by a different site/team didn't really seem to work very well
Verified User
•
Nov 1, 2023
5.0/5
5.0/5
Makes it simpleOnly downside is that it's not too easy to sign with a mouse. I used a PC to check in.Work was completed on schedule without any issues.
Verified User
•
Oct 23, 2023
5.0/5
5.0/5
Last time I booked in online it took 3 working days to receive confirmation so I booked in by visiting the dealershipI got exactly what I expected plus the vehicle was washed and valeted
Verified User
•
Oct 20, 2023
4.0/5
4.0/5
Top class service will definitely use again.
Verified User
•
Oct 9, 2023
5.0/5
5.0/5
Very welcoming and friendly
Verified User
•
Oct 8, 2023
5.0/5
5.0/5
No fuss, van very clean and tidy and a smooth handover