Expert advice from both sales people. Really helped me with information and answered every question that i had on my mind.

Fantastic knowledge of product,

Still waiting for a call back one week on and getting bored

Helpful staff. Good experience.

From the start of my experience I was in communication with Lewis. He was very friendly and helpful answering all my questions and giving me a lot of variations available.

Customer Relations DepartmentLookers Group – Volkswagen Commercial VehiclesDear Sir/Madam,Re: Formal Complaint – Volkswagen T6 Shuttle (FG68 NKL) Purchased 5 August 2025 – Serious Failings in After-Sales SupportI am submitting this formal complaint due to the unacceptable and ongoing failures in after-sales support following my purchase of a Volkswagen T6 Shuttle (registration FG68 NKL) from Lookers VW Commercial Newcastle on 5 August 2025. This was a £22,000 purchase, sold with a 6-month extended warranty, and the level of service I have received since is entirely below standard and wholly unacceptable.Summary of faults reported:• Overhead HVAC system not actuating between face and window settings for rear passengers.• Driver’s front door seal degrading excessively.• Vehicle entering limp mode on two occasions with the coil light flashing.These issues were first raised with your sales advisor, Robert King, on 17 August, but since then the handling of my case has been inconsistent, poorly communicated, and ultimately ineffective. A service colleague at Newcastle twice assured me that the HVAC actuator and door seal would be sourced and sent to my home address so that I could fit them myself. Despite multiple follow-ups, nothing was ever supplied.Local garages have refused to carry out warranty repairs due to ongoing difficulties with Lookers’ warranty processes, leaving me expected to pay substantial diagnostic fees for issues that fall clearly within the scope of the warranty provided at purchase.When the vehicle again entered limp mode, Scott, your Service Manager at Newcastle, was the only person who acted professionally and attempted to help. He arranged for the vehicle to be booked in at Lookers Teesside and provided clear communication and support throughout. His professionalism deserves recognition.However, Teesside could not proceed with further diagnostics without authorisation from the Newcastle sales manager. They emailed Newcastle directly, yet no response was ever provided. As a result of this failure, I was forced to return the courtesy vehicle after two days and collect my own vehicle without a full diagnostic being completed and with no repair work carried out at all. This was a significant inconvenience, particularly as I work five days a week in Scarborough and my schedule does not allow for unnecessary trips caused by your dealership’s internal miscommunication.This situation has already cost me time off work, unnecessary travel, wasted fuel, and ongoing stress — all entirely avoidable had Lookers fulfilled its basic obligations.I am now demanding the following:1. A full investigation into the handling of my case by the Newcastle branch, including why repeated communication failures occurred.2. Immediate written confirmation that all diagnostics and repairs will be covered under the extended warranty, with no further delays.3. Priority completion of all outstanding repairs.4. Financial compensation for:• wasted fuel• unnecessary travel• time taken off work• repeated inconvenience• the stress caused by the ongoing lack of after-sales support5. Formal acknowledgement of the professionalism of Scott, who is the only staff member who has acted appropriately throughout this situation.I expect a written response within a reasonable timeframe with a clear plan of action. Failure to address this satisfactorily will leave me no choice but to escalate the matter formally within Lookers Group and Volkswagen UK.Yours faithfully,Rob Shephard

Superb service thanks 😊

Very attentive salesperson who was happy to answer all my questions

Peter was great from start to finish. Adhered to all my requests. Contactless buying in this field can be nerve racking but Peter delivered above and beyond.

Peter Rowe was professional and helpful.