Lookers Volkswagen Van Centre Newcastle
4.8/5
4.8 /5
320 Verified Reviews
Fossway, Fossway, Newcastle Upon Tyne, Newcastle upon Tyne, NE6 2XJ, GB
0191 276 8500
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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320 Verified Reviews
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5.0/5
5.0 /5
The sales man was very helpful towards my van
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5.0/5
5.0 /5
I left instructions on the check in response. They were taken note of, but because the system doesn't feedback to such information I was not aware that it had been received and acted upon. Sarah has been excellent in all ways, making the whole process very smooth and easy.
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4.0/5
4.0 /5
It was easy from booking it in on line for a service Disappointed they didn’t give it a hoovering inside like my old supplier does
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5.0/5
5.0 /5
Richard was extremely helpful and kept me posted when van was ready .
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5.0/5
5.0 /5
Great service. Very informative and helpful.
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4.0/5
4.0 /5
Simple and uncomplicated.
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5.0/5
5.0 /5
The service was brilliant, especially from Sarah.
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5.0/5
5.0 /5
Very well run friendly team
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4.0/5
4.0 /5
Hi Richard, Thank you for the report and for your help last week. As discussed we are keen to get the 2 remaining issues resolved (knocking to the engine & touch screen). Whilst the touch screen issue is relatively new the knocking has been acknowledged and under investigation by yourselves since we reported our concerns and and brought it in for checking a few months ago - it is getting progressively worse (louder and more frequent) but the fault remains undiagnosed. As requested during our last two appointments we have waited for the “root cause” of the knocking noise to develop. We are concerned and reluctant to travel long distances whilst this knocking noise is present. Additionally the warranty cover is running down with what could be a significant fault(s) left undiagnosed (significant enough to curtail out travel plans). Could you please give our next steps some consideration - naturally we would like the camper van to be running well & fault free before the warranty expires. The knocking fault in particular (which was reported some time ago) is basically stopping us from using the van for its intended purpose (long journeys) whilst the all in warranty period is running down Richard - appreciate you are trying to help and working on this but I thought it best to share our concerns. Regards. Graham Wilcock - 07450 916611
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5.0/5
5.0 /5
An absolute joy to deal with true professionals