Couldn't fault the experience

I WAS SOLD A VEHICLE WITH BOTH FRONT TYRES BARELY LEGAL. I WAS GIVEN A EXCUSE THAT THE WRONG VAN HAD BEEN CHECKED OUT AND THIS WAS A OVER SIGHT. I WAS THINKING ABOUT PUTTING NEW WHEELS AND TYRES ON ANYWAY SO I STRUCK UP A DEAL TO GIVE ME ROOF RAILS INSTEAD OF THE TYRES ON WHICH THE (GM) AGREED ON. NEVER RECIEVED THEM!!! THIS HAS TO BE THE WORSE DEALERSHIP THAT I'VE HAD DELT WITH

Arguing and dismissive attitude to the problems I’m still having with my van 2 years on… fail to listen to my issues and fail to act appropriately to resolve them. Megan service department and dean shaw sales manager

Issues with van, been in multiple times since buying the van 2 years ago from new, the issues are getting progressively worse and the level of communication and service from them is as well, been waiting over 3 months for parts to be fixed with no communication about what’s happening. Been waiting over a month for them ring or email to organise getting it back in and when I contacted dean shaw the sales manager I get a snotty reply back if this isn’t resolved/ resolution argeed before Christmas. I will start legal proceedings

Dealing with Richard who has been very helpful and informative.

Great communication throughout, had poor experience with Newcastle branch. Would always recommend Lookers Teeside.

The salesperson, Rob, was super helpful and really knew his stuff. I absolutely bombarded him with questions—and there were a lot—but he didn’t struggle once to answer any of them.

Staff very helpful and knowledgeable and friendly

Good service. Lewis returned my calls and emails in good time. Not able to contact the sales team by phone as it just rang and rang.

Great friendly people