Good service Good service from the start

Service reception Nicolle excellent however had difficulty in applying my extended warranty claim after VW health check. Followed up myself with VW warranty to get authorisation required for dealership to complete.

From start to finish Richard was top notch. From explaining the vehicle options and features to organising a test drive I couldn’t fault him! Loved the Id Buzz! Unfortunately in the meantime my 17 year old son has just passed his driving test and his needs for a new car and insurance have outranked my needs. Thanks again Richard for all your help and info.

Superb service all round- this was an unexpected repair and it was done in such a quick turnaround - thank you. There is a breakdown of communication on one aspect though which must be at least partly my fault - when I was called on the 8th March that the California needed a new turbo the Service Manager was excellent at breaking the bad news how much it would cost..... however I tend to think of garage bills in terms of £100 - whereas the team at VW know exceptional work is in the £1000s. So I heard 5741 as £574.10 - whereas I now understand he meant £5470 pounds - perhaps on the recording it is clear that 'thousands' were mentioned and it was I that didn't register it . But most importantly VW Teesside have done a top job and looked after myself and the van exceptionally well - thank you.

I was frustrated to receive three very different quotes when speaking to three different people on the phone. Despite me questioning each person making sure i was getting the exact service I required, I was very confidently given quotes ranging from £270 to £388 for a major service. I was told the day before my appointment that all major van services are usually ~£400, which is not what I was told on the phone. So there was a lot of confusion leading up to my appointment. When I arrived for the service the staff were all lovely. The van was seen very quickly. Everyone was very speedy and professional and I'm more than happy with the service provided when at Lookers. I'd definitely look to bring my vehicle back, i'd just like some more clarity on costs in future.

Checking in online is very simple and saves time when bringing in your vehicle for servicing or repairs. Fantastic customer service, excellent updates every inch of the way and the work was completed very quickly.

Excellent service

Great service from the girls

Efficient and informative.

Richard really looked after me, although my cash budget couldn't stretch, Richard offered me a competitive finance package, which meant i could get the newer van which was great cheers