No phone call back after taking my details regarding a car I was interested in.

Took a Kia Sportage for test drive and the screen was faulty - flickering and turning off and on.

About 6 weeks ago, I noticed Lookers in Walton had 2 nearly new ID4 Black Edition cars being advertised in the circa £30,000 price range (these are still being advertised). I submitted an online enquiry but heard nothing back. I dropped in one day and had what felt like a useful chat with one of the salesmen on site. He explained the vehicles were currently being driven by staff members but he'd call me to set up a test drive as soon as possible. He never phoned. I called him back some days later and got the same response – unfortunately cars aren't on-site and he'd call me back. He never phoned! I came back into the dealership with my wife a week later on a Sunday for us both to take a look at an ID4/ID5 to get a feel for it. We weren't offered any help whilst on site but as I was heading for the car park was intercepted by another salesman who must had noticed my frustration and had come after me. I explained the situation, my interest, the lack of any kind of responsiveness. As a ‘senior sales manager’ he said he’d follow up with the sales manager. You guessed it – I’ve heard nothing more. That’s 4 contact opportunities instigated by me with no response! I’ve just taken ownership of a brand new ID4 Black Edition from Listers Group on a Lease Hire basis. The experience brokered by CarWow Leasy was flawless. It’s my first VW. I hope it doesn’t disappoint.

Whilst moving the new house, this was the very first inquiry to your shop to look over used cars. Your response was speedy and kind. However, I would like to see more detail process to optimize the steps in advance. After the booking for the test, your continuous guidance would be so appreciated in order to figure out all processes clearly.

We went to view a car at this dealership and when the car came out, it was extremely dirty, very muddy and rubbish was left in the car. Also, the mileage on the car was quite higher than advertised on auto trader, almost 2000 miles difference. Overall the process took a quite a long time and was unprofessional.

Quick response from Luke Sasu

Dealt with very efficiently

No one returned my calls on four separate occasions.

Plant get the car I wonted and didn’t call back to say anything

Arranged test drive for Tiguan. Sales rep refused to accompany despite me asking them to. Got into difficulty during the test drive and had to call the office for advice. After the driving test sent email to the sales rep with the offer for the vehicle, they never got back. Tried calling the team during working hours and no answer until eventually got cut off. Did not seem remotely interested in selling the vehicle. Never mind, better deals and better customer service are available elsewhere.