Sadly my aftersales advisor, called Devon, did not reply when they said they would regarding me booking a courtesy car. Then lied when I queried it a few days later and said they never said they would get in touch. I would have arranged collection or courtesy car had they got back to me. When they eventually got back to me, the day before my service, I was bluntly told " nothing is available " poor customer service and arguing via email with a customer!!?My first person to meet when I arrived was Stephen, he is the perfect person to do this job. Friendly, accomodating and went above and beyond what was expected.
Verified User
•
May 24, 2024
5.0/5
5.0/5
Booked by phoneGreat service from start toFinish
Verified User
•
May 24, 2024
5.0/5
5.0/5
From the time I left the car in their care,Aesha took full follow-up, and she kept me updated, provided the courtesy car as promised, and kept updating the status of the car and till handed over.It was very well diagnosed for the issue and a good solution was provided.Am happy that am tied up with Lookers Walton, with both my cars.
Verified User
•
May 24, 2024
5.0/5
5.0/5
Easy to useNice people, good job and done on time. No issues
Verified User
•
May 24, 2024
5.0/5
5.0/5
It works fineFixed issue quickly
Verified User
•
May 12, 2024
5.0/5
5.0/5
Nice easy process, booked mot and was kept informed of the process throughout. Staff very Friendly and helpful.
Verified User
•
May 9, 2024
5.0/5
5.0/5
Very easy to navigate and select the dates and times that were convenient for meVery good pre-appointment contact, service at the dealership was excellent and everything was extremely convenient.
Verified User
•
May 8, 2024
5.0/5
5.0/5
Jonah Westbrook, our sales representative was excellent at his job. He knew all the technical details and financial details and help we would need. He was curtsies, polite, friendly and approachable. He helped us throughout the buy of our car and beyond. We we very lucky to have him as our sales representative.
Verified User
•
May 7, 2024
5.0/5
5.0/5
Everything went smoothly and the staff were very helpful and informative
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Sadly my aftersales advisor, called Devon, did not reply when they said they would regarding me booking a courtesy car. Then lied when I queried it a few days later and said they never said they would get in touch. I would have arranged collection or courtesy car had they got back to me. When they eventually got back to me, the day before my service, I was bluntly told " nothing is available " poor customer service and arguing via email with a customer!!?My first person to meet when I arrived was Stephen, he is the perfect person to do this job. Friendly, accomodating and went above and beyond what was expected.
Verified User
•
May 24, 2024
5.0/5
5.0/5
Booked by phoneGreat service from start toFinish
Verified User
•
May 24, 2024
5.0/5
5.0/5
From the time I left the car in their care,Aesha took full follow-up, and she kept me updated, provided the courtesy car as promised, and kept updating the status of the car and till handed over.It was very well diagnosed for the issue and a good solution was provided.Am happy that am tied up with Lookers Walton, with both my cars.
Verified User
•
May 24, 2024
5.0/5
5.0/5
Easy to useNice people, good job and done on time. No issues
Verified User
•
May 24, 2024
5.0/5
5.0/5
It works fineFixed issue quickly
Verified User
•
May 12, 2024
5.0/5
5.0/5
Nice easy process, booked mot and was kept informed of the process throughout. Staff very Friendly and helpful.
Verified User
•
May 9, 2024
5.0/5
5.0/5
Very easy to navigate and select the dates and times that were convenient for meVery good pre-appointment contact, service at the dealership was excellent and everything was extremely convenient.
Verified User
•
May 8, 2024
5.0/5
5.0/5
Jonah Westbrook, our sales representative was excellent at his job. He knew all the technical details and financial details and help we would need. He was curtsies, polite, friendly and approachable. He helped us throughout the buy of our car and beyond. We we very lucky to have him as our sales representative.
Verified User
•
May 7, 2024
5.0/5
5.0/5
Everything went smoothly and the staff were very helpful and informative