Went well. Bye the way, I didn't use the customer waiting area, but this survey does not allow me to enter N/A.Looked after very well.
Verified User
•
Mar 29, 2024
5.0/5
5.0/5
Worked well. My feedback: the online booking was a bit confusing. The initial email didn’t seem to specify Lookers Walton as a service location option. It seems there is a national VW process and then a local one. Also once booked I got a confirmation email from Lookets Northeast. I phoned to confirm I hadn’t booked it into a dealer in Newcastle.Second comment - I added info about a sticking handbrake online but I am not sure anyone picked that up. No one mentioned it.Seemless simple process. Everything done efficiently. Liked the video inspection thing
Verified User
•
Mar 27, 2024
5.0/5
5.0/5
Receptive and informative staff who made the process simple and quick
Verified User
•
Mar 22, 2024
5.0/5
5.0/5
Pretty straight forward avoid providing info at check inEfficient and even better with 20% off promotion 👍
Verified User
•
Mar 22, 2024
5.0/5
5.0/5
Absolutely perfect.
Verified User
•
Mar 22, 2024
5.0/5
5.0/5
First class service and prompt attention.
Verified User
•
Mar 22, 2024
5.0/5
5.0/5
Quick, efficient and friendly service
Verified User
•
Mar 22, 2024
5.0/5
5.0/5
Good communication and friendly service
Verified User
•
Mar 22, 2024
5.0/5
5.0/5
everything was greatgreat service and good facilities available to work from while waiting
Verified User
•
Mar 22, 2024
5.0/5
5.0/5
Very easy to useFriendly, efficient and professional staff. Clear explanations.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Went well. Bye the way, I didn't use the customer waiting area, but this survey does not allow me to enter N/A.Looked after very well.
Verified User
•
Mar 29, 2024
5.0/5
5.0/5
Worked well. My feedback: the online booking was a bit confusing. The initial email didn’t seem to specify Lookers Walton as a service location option. It seems there is a national VW process and then a local one. Also once booked I got a confirmation email from Lookets Northeast. I phoned to confirm I hadn’t booked it into a dealer in Newcastle.Second comment - I added info about a sticking handbrake online but I am not sure anyone picked that up. No one mentioned it.Seemless simple process. Everything done efficiently. Liked the video inspection thing
Verified User
•
Mar 27, 2024
5.0/5
5.0/5
Receptive and informative staff who made the process simple and quick
Verified User
•
Mar 22, 2024
5.0/5
5.0/5
Pretty straight forward avoid providing info at check inEfficient and even better with 20% off promotion 👍
Verified User
•
Mar 22, 2024
5.0/5
5.0/5
Absolutely perfect.
Verified User
•
Mar 22, 2024
5.0/5
5.0/5
First class service and prompt attention.
Verified User
•
Mar 22, 2024
5.0/5
5.0/5
Quick, efficient and friendly service
Verified User
•
Mar 22, 2024
5.0/5
5.0/5
Good communication and friendly service
Verified User
•
Mar 22, 2024
5.0/5
5.0/5
everything was greatgreat service and good facilities available to work from while waiting
Verified User
•
Mar 22, 2024
5.0/5
5.0/5
Very easy to useFriendly, efficient and professional staff. Clear explanations.