I am writing further to raise ongoing and unresolved safety concerns regarding the Volkswagen Tiguan that I currently have on a PCP agreement supplied through Lookers.As you may be aware, I have already raised this matter with Volkswagen UK Customer Services and spoken directly with them regarding the behaviour of the vehicle’s automatic / emergency braking system. Volkswagen Customer Services have confirmed to me in writing that:• A diagnostic assessment was previously carried out by Lookers Volkswagen Guildford, during which no faults were identified;• Volkswagen UK accepts that the braking can feel aggressive and has acknowledged that both my wife and I do not currently feel safe using the vehicle;• Any further diagnostics may attract additional charges if the issue cannot be replicated again.While I note Volkswagen UK’s position that no fault was recorded during the initial diagnostics, this does not address the core issue: the vehicle has applied sudden and extremely forceful braking on multiple occasions for no apparent reason, including twice in the last week while reversing in clear conditions. Regardless of whether a fault code is logged, this behaviour presents a genuine and ongoing safety concern.I am particularly concerned that the only option currently being offered is further chargeable diagnostics, despite Volkswagen UK acknowledging that we do not feel safe driving the vehicle. I do not believe it is reasonable for me to continue using, or repeatedly presenting, a vehicle that can apply emergency braking unexpectedly and violently.In light of this, I am now seeking your assistance as the supplying dealer and PCP provider to resolve the matter. I would be grateful if you could urgently advise on one of the following:• Whether the automatic rear emergency braking system can be permanently disconnected, disabled, or recalibrated in a way that is safe, manufacturer-approved, and does not invalidate the vehicle warranty or PCP agreement; or• Alternatively, whether arrangements can be made to change the vehicle under the existing PCP agreement to a Volkswagen model that does not have such an overly sensitive rear automatic braking system.I want to resolve this constructively and without escalation, but I must be clear that continuing to drive a vehicle that can brake violently without warning is not acceptable to me from a safety perspective.Volkswagen UK has confirmed that they have passed the details of my case to you in advance of this contact. I would therefore appreciate a prompt response setting out what options are available and how we can move forward.

I purchased a car today - LG25BKT - Black, Automatic VW Golf - I collected the car at 2.45pm this afternoon - I reached home at 3pm - by which point I was already on the phone to VW Breakdown Assistance.The error messages on the car were 'Error 12V supply, please visit a workshop, 'The 12V battery is low', a tyre pressure light & further to this the car wouldn't start.I test drove the vehicle before buying it on Sunday the 28th of December and the sales agent Luke Sasu had to come and jump start the car. I was told before purchasing the car that the issue would be taken care of. Lo and behold I have now spent £25K on a car that is on my drive on new years eve that I cannot use.I have sinced called the AA as a VW technician isn't available until Friday morning & he has told me the car isn't suitable & should not have been sold to a customer in it's current state and a new battery is needed.To say I am dissapointed would be a severe understatement - I have since tried to contact the sales agent Luke Sasu & sales manager from the branch - Izzy Dale & have received no response.I have been left stranded on new years eve & on new years day without access to a vehicle with no help whatsoever.This has totally undermined my faith in the brand & the Lookers Group.

Great as usual

Nobody returned my call after my enquiry.

why call can we communicate text or email

Luke handled the sale in a very professional and friendly manner. He was very efficient in completing all the necessary paperwork. Whilst I was very pleased with the state of both the exterior and interior of the car I was utterly amazed at the state of the engine compartment when I went to check cooler and washer levels. Everything in the whole of the engine compartment was covered in a very fine dust. Where it came from is a mystery to me. Otherwise I am a very satisfied customerRegards David Parks.

I am writing to formally escalate a serious complaint regarding Volkswagen Walton-on-Thames, whose repeated failure to correctly diagnose and repair my vehicle has placed my life at risk and caused significant financial loss.Despite my vehicle being repaired twice by Volkswagen Walton-on-Thames, the same critical fault has reoccurred, most recently on Saturday, 13 December, where as the vehicle was collected from VW on friday. when my vehicle broke down on the motorway after suddenly going out of gear while in motion. This is an extremely dangerous failure and could easily have resulted in a fatal accident.Following the repairs carried out by your dealership, a new engine warning light has appeared on the dashboard, which was not present prior to their work. This fault has only occurred after their intervention and is completely unacceptable, raising serious concerns about the quality and safety of the repairs carried out.I have paid substantial amounts in good faith, trusting Volkswagen’s authorised dealership to resolve the issue professionally and safely. Instead, I have been subjected to repeated breakdowns, inconvenience, and escalating costs due to what appears to be either gross negligence or a failure to carry out proper repairs.My total costs to date are as follows:£1,400 – Repairs carried out by Volkswagen Walton-on-Thames£180 – Diagnostic charges£150 – Vehicle recovery (invoice already submitted and still ignored)£320 – Recovery from the motorway to the highway maintenance car park on 13th December£200+ (pending) – Further recovery costs to return the vehicle to the dealership againThese costs are entirely unacceptable given that the original fault has never been resolved.I have now completely lost confidence in Volkswagen Walton-on-Thames. Repeatedly being told to “bring the vehicle back and we will try again” is not an acceptable solution when the fault causes sudden loss of drive at motorway speeds. I am no longer willing to risk my safety by repeatedly driving a vehicle that fails without warning.Had your dealership been unable to fix the issue, I should have been informed immediately. Instead, I believe I have been misled, charged repeatedly, and returned an unsafe vehicle. I strongly suspect that either no effective parts replacement has taken place or that the fault has knowingly been left unresolved.This situation constitutes:A serious safety failureA breach of consumer trustA potential violation of consumer protection and vehicle safety obligationsI formally request that this email be shared with all relevant Volkswagen UK departments, including but not limited to Customer Relations, Technical/Engineering, Legal & Compliance, and Dealer Network Management.I now require the following without delayFull reimbursement of all costs incurred due to repeated repair failure and recovery chargesIf this matter is not resolved promptly and satisfactorily, I will proceed with formal legal action and escalate the issue to Trading Standards, the Motor Ombudsman, and other relevant regulatory bodies, citing the severe and ongoing safety risk involved.I expect an urgent response.

No phone call back after taking my details regarding a car I was interested in.

Took a Kia Sportage for test drive and the screen was faulty - flickering and turning off and on.

I arrived with my car and as previously arranged would use one of VW Walton’s courtesy cars.I was then told they didn’t have any courtesy cars available for meLeaving me stranded!It was then up to me to sort my transport back home.I find this totally unacceptable and terrible customer service..in fact where is the service!I can not tell you how angry this has made me as it has now completely ruined planned day and inconvenienced others who have had to come and collect me.