It was mainly the vehicle lead time that made me purchase a different car, but appreciate that is difficult to resolve at the moment.
Verified User
•
Apr 22, 2022
5.0/5
5.0/5
Excellent service thank you
Verified User
•
Apr 19, 2022
5.0/5
5.0/5
Steve Penfold and Dean where very helpful and communicated well with what was being done and when I could collect the car. Always a delightful experience and thank you for such an easy and stress free experience.
Verified User
•
Apr 18, 2022
5.0/5
5.0/5
A very satisfactory experience
Verified User
•
Apr 12, 2022
5.0/5
5.0/5
The customer service was excellent along with the up to date communication with me by email and phone was brilliant.The car service online video and the car technician / engineer did a great job on the first service and very detailed.Thank you.
Verified User
•
Apr 11, 2022
5.0/5
5.0/5
All good!
Verified User
•
Apr 11, 2022
5.0/5
5.0/5
The gentleman who handled the sale (Jason) could not have been more helpful
Verified User
•
Apr 11, 2022
5.0/5
5.0/5
Communication re the vehicle was an issue, but I think this was an issue with VW themselves rather than Lookers
Verified User
•
Apr 11, 2022
4.0/5
4.0/5
I was a bit surprised about the amount of time it took for the car to be ready. The pick up time was left a bit vague as ‘late morning’ and I had to call to check it was actually ready at 11.30. Everyone was very kind and helpful and my enquiries were dealt with straight away when I was in the dealership. It was a really nice touch that the car was washed. Thanks, a really good service.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
It was mainly the vehicle lead time that made me purchase a different car, but appreciate that is difficult to resolve at the moment.
Verified User
•
Apr 22, 2022
5.0/5
5.0/5
Excellent service thank you
Verified User
•
Apr 19, 2022
5.0/5
5.0/5
Steve Penfold and Dean where very helpful and communicated well with what was being done and when I could collect the car. Always a delightful experience and thank you for such an easy and stress free experience.
Verified User
•
Apr 18, 2022
5.0/5
5.0/5
A very satisfactory experience
Verified User
•
Apr 12, 2022
5.0/5
5.0/5
The customer service was excellent along with the up to date communication with me by email and phone was brilliant.The car service online video and the car technician / engineer did a great job on the first service and very detailed.Thank you.
Verified User
•
Apr 11, 2022
5.0/5
5.0/5
All good!
Verified User
•
Apr 11, 2022
5.0/5
5.0/5
The gentleman who handled the sale (Jason) could not have been more helpful
Verified User
•
Apr 11, 2022
5.0/5
5.0/5
Communication re the vehicle was an issue, but I think this was an issue with VW themselves rather than Lookers
Verified User
•
Apr 11, 2022
4.0/5
4.0/5
I was a bit surprised about the amount of time it took for the car to be ready. The pick up time was left a bit vague as ‘late morning’ and I had to call to check it was actually ready at 11.30. Everyone was very kind and helpful and my enquiries were dealt with straight away when I was in the dealership. It was a really nice touch that the car was washed. Thanks, a really good service.