Have been a customer for 8 years since vehicle was new. Until now service has been very good and there was a very helpful woman we dealt with.I popped in this week to ask for a small vibration / rattle to be investigated. I was told they could not help until January and there are other branches. Given how competitive the sales environment is I thought you’d like to know. What tipped me to complain is the complete lack of welcome or empathy. The first gentleman I I spoke to remained expressionless throughout and offered no smile, welcome or any sense of me being a customer. Then I think Daniel Stuart spoke with me and l’m sorry to say was not much better - it very much felt like I was causing extra work.Now I’m left with a car which my wife drives and our closest garage can’t help at all until January - surely that is not what you’d expect service wise. Please help.

All was good.Thank YouMr.S.Anderson

My vehicle was routinely serviced on Monday 22nd September 2025 at Lookers Wimbledon. The engine fault light was showing and diagnostics showed a glow plug fault. The glow plug was replaced and the fault light cleared. Four days later the fault light returned. I contacted your service department and was offered 6th November for this to be looked at and was told my car cannot be collected due to the fault! I made the booking but decided over a month running with a fault showing was too long. As a long standing and loyal customer I am very disappointed with the lack of flexibility shown by Lookers. I have booked into a local VW specialist next week for diagnostics.

I can provide photos of the damage. It looks as though something heavy was dropped on the lip of the rear boot area breaking ths surface. I have the car booked in for a service on 8th October and if this is how you treat vehicles I am considering whether to cancel this book8ng..

A very helpful team who did their best for me.

The team were excellent.

We never have any issues with lookers at Wimbledon. Friendly staff and efficient service centre.

Did Everett thing to budget ahead of tim

Staff is friendly and very professional

I am pleased with the service . Excellent