Helpful, attentive staff who wanted to help and assist

No

I thought both the experience and the work completed were first class.

Very good customer care and communication from the agent that dealt with the service

All went to plan

The booking form wasn't great. The form said that I would be getting a call shortly after making the booking to confirm everything. Call never materialised and I had to call VW after a few weeks to confirm the booking has been made. Additionally, the booking form asked if I wanted a lift home or to the station after dropping the car off which I said yes to; this isn't offered at VW Wimbledon.All my previous VW cars have been cleaned after a service, why is this no longer offered?

I would like to suggest that attempt should be made to shorten the length of time vehicle is with your firm while ordering parts. My vehicle was a whole week in your company. To me, it is a lot.

The required work should have been done properly when you last had the vehicles The necessary work was done this time r no charge

Extremely helpful staff.Kept me up to date with the progress of my vehicle.I received a nice gift as an apology for the delay in repairing my vehicle.

air con was serviced but appeared to be off on pick up