When booking a car to be collected fo service, the process is confusing. Whether you check-in online or go through the process with a driver, services 'appear' on the job sheet that you haven't requested or have not been explained beforehand. It makes me apprehensive to sign anything in the event that signature is taken as an approval to complete a job I don't necessarily want done.So, what this means, is that another layer of phone calls or emails have to be made by customers to clarify the case. Should be much more seamless.

Always great help and great communication from all the staff

Great letting me track the whole process. Cleaned my car very well too.

The system was really easy to use and I was kept informed throughout the whole process. The staff are really friendly and Kerry, the Service Advisor, is an absolute delight and a credit to Lookers.All of the staff were fantastic, I'm really happy with the whole experience

Fast service and very friendly

Following the total failure of the automatic transmission, Lookers Volkswagen Wimbledon immediately took in our Golf for repair, unlike others within the VW network who were quoting a six-week wait. The whole service team at Lookers Wimbledon were brilliant throughout, including helping me secure a goodwill contribution towards the repair from VW UK. In particular, Kerry deserves a name-check: polite, personable and professional. This outstanding customer service merits a full-fat 5 Star review, and I never leave feedback anywhere! Without hesitation, take your car here.

Friendly, efficient and speedy service

It worked simply!Everything was done on time, with minimum effort and, to top it off, my car was valeted!

Simple easyThe service was great and very detailed and prompt only Criticism is the car wash a lot of streaks and the tyres were still filthy.

Lovely staff, quick service