We were made welcome on our first visit (by Kelly Clancy of Volvo Lookers Colchester). She was polite, respectful, professional, customer focused, and good at communication. Most importantly, she would explain, present the options and leave us to decide. Never did she make the slightest attempt to "hard-sell." We were so impressed by her that we feel she is the"model sales person."

Fast professional service

I gave only 4 stars because although I had excellent experience / service I wasn’t sent all the information about the Service ie the video of the condition of my car and any further problems that may it may have etc etc.

All work done perfectly as usual.

Communication and answering the phone could be better Very good but could answer the phone

If I can use it anybody can Efficient ,friendly and good service

Good service

All good and easy to follow… Excellent from the original telephone booking, collection of vehicle and the same day return. All good polite and professional all the way through.

Good service, however no reports were either given to me or emailed to me despite phoning the next day for the report.. still waiting.

This my first experience buying a Volvo and at first I was very anxious however Andy and Rob reassured me the vehicle is a great buy and won’t be disappointed.