Honesty. It is a Volvo dealership and I was interested in a Mazda. Andrew was honest enough to admit that he wasn’t as informed on this model, but he had done his homework and answered all the questions I asked. He didn’t try to bluff me. Very pleased with his professionalism.

Mike did an amazing job taking the time to go through a myriad of questions from our side. He was patient and supportive through the entire process. He took care of all the papers and sort out any issue that come up through the process. Overall a great experience, thank you :)

Andy was excellent throughout the whole process, very professional and knowledgeable. Pleased to have chosen Volvo and would recommend to friends & family based on my experience

James Payne was excellent. He was patient and explained the features of the car and whilst we came in to look at an XC40 we ended up test driving an XC60 as it was more suited to our needs.

James the salesman was very helpful and even managed to sort out a problem with my mobile phone.

I am a little disappointed with post sales response and that it would appear the vehicle may have a potential faulty support battery, which leaves me wondering if the main battery is also close to its end of life? The car is coming back to have the support battery replaced, I hope the primary batteries health can be confirmed.

James & Ross gave excellent service

James Payne was extremely knowledgeable on the car and services Volvo provide, he answered every question we had with ease, the only suggestion I have is I would like to know previous work/service that may of been carried out on the car although James has said Chelmsford would hold this information and for me to phone them, he said his not sure if they will tell me anything though as the stuff that has been done is just service stuff, I would also like a service book

The communication from the service team was excellent 👌 we were kept informed of the progress and agreed the further works highlighted on the health check report. Keep up the great customer service.

Purchasing our car was a very efficient and straightforward process. From start to finish, James Payne, the sales executive, was excellent, providing us with regular updates and swiftly responding to all our queries.