I should like to compliment you for the exemplary service provided to me by Mark Bishop in the purchase of a used XC60 T8.Mark is a true professional, he has excellent product knowledge to guide and inform, with a relaxed confident manner that puts you at ease.It was a pleasure throughout the process, non pressure sales at its very best.

After persistent problems with my vehicle OY74RTX I sold back to the dealership and left with them on 08/07/2026 at the Colchester showroom. We agreed a price of £25000 and I have yet to receive the funds. I have chased this numerous times and would like a resolution. When I purchased the car from you I had to make immediate payment - it seems that you do not operate a similar property in reverse!

took car in for software update on his XC90, that was completed but other issues were highlighted on health check, totaling around £4000 but paid and issue were done. was also advised that turbo is running less expected and was advised will get a quote for him, customer has chased for the quote but no update. last week car went into limp mode and called site regarding this was told told twin turbo will need replaced and will receive a call back to provide quote, was told approx £8000, he asked if this was correct and this was double checked and then quote dropped to just over £5000. due to inconsistancies on the quote and continued handling by stuart easter, he has then taken it to a 3rd party garag to get another diagnostic carried out and they have confirmed the issue but also advised that other repairs still need to be carried out aswell and these are the ones customer has already paid the £4000 for. they have advised they are unable to carry out the repair and that it needs to go back to Volvo for the repair so customer has booked back in but confidence and ability in the branch has been knocked due to the experience he has received already

please see attachments for scanned customer complaint

I wish to make a formal complaint regarding the service I received today from the vehicle service department at Lookers Volvo Colchester.My vehicle was purchased from you with a service plan, and this service appointment was booked at the end of April 2026, providing more than two months' notice for today's appointment (29 June 2026). This should have given ample time for all necessary resources and parts to be available.I delivered my vehicle to your dealership at 08:30 and was advised that the service and MOT would take approximately three to four hours.At approximately 12:15 I received a missed call from a mobile number. I assumed (incorrectly) this was from Lookers so I called at around 12:35 but was unable to reach anyone in the service department. I called again at approximately 13:30 and was informed that both the service and MOT had been completed successfully. I was asked to allow approximately 30 minutes for the paperwork to be prepared. As it would take me at least that long to travel to the dealership, I advised that I would come to collect the vehicle.I arrived shortly after 14:00 and spoke with the same member of staff, who again confirmed that everything had been completed and that the paperwork would be emailed to me. I paid the MOT fee.At this point, another member of staff (the lady who had originally advised me of the three-to-four-hour completion time) commented that she believed the service had not actually been completed. I was asked to wait while this was checked.I was then informed that technicians were still fitting an air filter and that the vehicle would be ready shortly.At approximately 15:00, I was finally given the keys. I was then informed that both the air and oil filters were unavailable and therefore could not be replaced. I was advised that these parts were on order from Sweden and that I would be contacted once they arrived.I find this wholly unacceptable. You had over two months' notice of the booking, knew the exact vehicle involved, and knew the scheduled work required. It is difficult to understand why the necessary service parts were not available on the day of the appointment. Further, when it became evident that parts were not available why was I not called within the scheduled 3-4 hour window.As a direct consequence of this failure, I incurred approximately £60 in taxi fares for what ultimately proved to be an incomplete service. This inconvenience was entirely avoidable. During our discussion, I pointed out that I had travelled to collect the vehicle because I had twice been assured by your staff that the work had been completed. I appreciate that your colleague offered to collect my vehicle from my home once the outstanding parts arrive so that I do not incur further travel costs. This was the only satisfactory aspect of today's experience.I am also concerned that I was advised all work had been been completed except for the replacement of the air and oil filters. If the engine oil has already been changed while retaining the old oil filter, this is not acceptable servicing practice. I therefore require written confirmation of exactly what work has been carried out and confirmation that, when the new oil filter is fitted, a complete oil and filter change will be undertaken at no cost to me.In light of the above, I require the following:• Assurance that when the outstanding work is carried out, I will be provided with a complimentary courtesy vehicle of a similar standard to my own.• Written confirmation that my vehicle warranty and service history will not be adversely affected by the delayed completion of the scheduled service.• An explanation of how I was twice informed that the vehicle was complete (by phone and on arrival) when it clearly was not, together with details of what steps will be taken to prevent similar failures in future.• Written confirmation that a full oil and filter service will be completed when the replacement oil filter becomes available, should the oil already have been changed.• Appropriate compensation for the inconvenience, wasted time, unnecessary travel costs, and the poor level of customer service I experienced throughout today's appointment.I look forward to receiving your response within 7 days.

Dear SirsI had my Volvo XC60 (AV25 YEG) serviced at Colchester Volvo on 6th May 2026, at which time the receptionist agreed to send me a service plan for my car and also my partner's car (RO24 XBX). I have received nothing, more than a month later. My next service will be due in May 2027 (service No.2) and my partner's car requires a service now (It will be service No.2). Could you please supply me with service plans for both cars, as agreed at Colchester Volvo on 6th May 2026. Thank you, Richard Bedford.

PLEASE SEE ATTACHMENTS FOR EMAIL FROM FandI

I felt one of the sales staff had not a nice time whilst talking to me on my first initial call to ask about specs and questions in relation to a vehicle. Plus I had an appt of which I was left for some time (15 mins plus) out of the front looking at cars whilst the sales advisor was finishing off with a previous customer paperwork.I was willing to purchase a vehicle from this branch but this has really put me off a bad experience for new customers.

Requested refund of reservation fee for WV72 OTL on May 8th and still awaiting a refund despite numerous chases. I need this resolved asap or will be initiating a chargeback via my credit card provider.

BL23 KZP. Hi there. You serviced my car last week. I asked for 2 things to be done:1. Re apply the plastic cable cover that has come off and that I can't find a home for. To make it really obvious I left the cover on the passenger seat where it was still sat happily when the car was returned.2. The car had just over 1 month left before requiring MOT. I asked you to issue the certificate expiry as far forward as possible. The expiry has been issued for exactly 12 months from test date. When I called to request this to be changed I spoke to a very confused young man who said someone would call back but obviously that was too much trouble.My conclusion is that you are pretty useless so I thought I would email.Let me know if there's anything you'd like to do about this.