Sam was amazing, so helpful with knowledge & suggestions, an asset to you

Following a full service on 17 March, the sat-nav volume became uncontrollably extremely loud (and my apps vanished). All the normal methods of adjusting volume had no effect.The service department were uncontactable - the phone extension was engaged or rang out, I must have tried 20 times a day. Eventually I got through to Racheal and was told to expect a call from an engineer, which I never received. I started calling other extensions who said they would message the service department-no reply has been received. It is such a shame as my 'on the day' service experience was good, but when I have a problem it is extremely poor.The problem remains unsolved and I have lost confidence in the dealer.

My car was taken in for diagnostics on Friday 13th March, resulting in the need for a new headlight control module. This was booked in to be repaired on Friday 20th March. Received a phone call 2 hours before appointment time on 20th stating not to come to branch as the part was not yet delivered and would call me back shortly. I phoned at my arranged appointment time to be told that the part now has a lead time of 9th April! This annoyed me, someone must have known well in advance that this part would not be delivered in time for my scheduled appointment. Luckily I am not self employed as I wasted a days annual leave for this. I emailed branch on the morning of Monday 23rd March to be told they would chase the parts department. I have had zero contact since and have no idea what is happening with my repair. To say I am disappointed with Volvo is an understatement. I would like an update ASAP please.

Cust paid £250 resevation fee on 21.03, Cust has changed her mind and is not wanting to go ahead with the purchase.

Upon arrival the sales person said hello while he was with a customer, then he walked passed us without saying anything. (ie wont be long or Ross is on his was) Eventually Ross came to see us. He wasn't sure where the car was that we had traveled down from Nottingham to see. When he eventually found the car there was a dent in the rear nearside door and scratches in side the car. Sam had advised us that he had checked the car over and it was good to go...!!! We just thought the overall experience was poor compared to the other Volvo dealer we had visited. They made us feel welcome offered us a drink the car we wanted to look at was out side the front door cleaned inside & out offered us a test drive

Complaints and Resolutions Dept. Lookers Volvo, Colchester. 25/3/26Subject: Volvo XC40 reg.EA19 WPKOn 20th March I sent you an email outlining the issues I was experiencing concerning the specification and performance of the above-mentioned car (cc to C&R online, ticket 87118530).I believe therefore, that I have made reasonable efforts to give you the opportunity to address these concerns and have reminded you that the matter was time sensitive and required a prompt response. Despite bringing these issues to your attention, I have been disappointed by the lack of engagement from your team and the absence of any clear or satisfactory proposals to resolve the problems.Your failure to communicate has left me with little alternative but ask you to treat this letter as a formal notice that I am not happy with this car and that it is my intention to return it. I would therefore, appreciate prompt confirmation of the next steps, including arrangements for the return process and reimbursement.I look forward to your urgent response.

Lookers Volvo, ColchesterOn Monday 23/2 I called in to your garage to look at a used Volvo XC40 and you showed me around a B4 variant, reg. YP71 ZWD. I discussed with you the importance of my need for a tailgate rather than a boot in order to load a wheelchair and you showed me the powered tailgate and tyre repair kit.I returned, by appointment, on 24/2 to test drive the same vehicle but on arrival, discovered the car was being offered to, and being test driven by, another customer. This being the case you offered me a T5 variant, reg. EA19 WPK as an alternative and told me that AWD was unusual for this model and although it was 2 years older, it was low mileage, there was no difference in fuel consumption between a 2 or AWD model and that it represented a higher specification with only “a couple’’ (2) mpg higher consumption than the B4. I noticed, and mentioned, that this car had a spare wheel rather than a repair kit and, following a test drive, asked about any other differences including manufacturers facelifts. You told there were none and I agreed to buy.The car was prepared for my collection on 27/2. Having collected and, on returning home, I contacted you the same day to say the powered tailgate was not working and in fact the whole catch was loose. You made an appointment with the Aftersales Manager for me to return on 3/3 for this to be repaired.In returning to the garage to keep the appointment for the tailgate repair on 3/3 it was at this time that you told me the car did not have a powered tailgate and that the button in the car and on the keys only operated a lock; I stated my disappointment to you about this however you failed to offer any solution.In my discussion with the Aftersales Manager I repeated my concerns around the lack of powered tailgate and also conveyed my initial thoughts that the fuel consumption appeared to be high. He agreed that this might be the case with this model and suggested that I tried driving in ECO mode to see how I got on.Whereas I understand there are numerous factors that will influence the mpg I have now tried this car over various distances, on various rural A and dual carriage roads in ECO mode and must report that I have been unable to achieve the claimed figure of 39.8mpg.In conclusion, I write to state that I am not happy with this car over these particular issues and am considering my option to return it to you. In the meantime, I would be grateful to know if you feel you are able to do anything about the higher than expected fuel consumption and lack of powered tailgate?I have noted that you did not answer my questions of 6/3 regarding possible wiring for the near side rear fog light or of 11/3 regarding roadside assistance therefore, time being a factor, must highlight the need for a prompt response to this letter.Nigel Barker

Encouraged us to come and see vehicle quickly but nothing indicated to us about the damage before we came or on arrival. We had to point out the obvious scrape on the door and damaged interior.

I purchased a Lookers 'Select Volvo XC 90 (first reg Oct 2021) on 31st Jan 2026. This was advertised as a one owner vehicle with a Lookers 12 month warranty.On Sunday 22nd Feb the vehicle came up with 'coolant level low, please stop' which I did adding about 3 litres of water that I already had in the vehicle (kept in vehicle for the dogs).Monday 23rd Feb vehicle returned to Lookers, Colchester.Thursday 26th Feb I went into the dealer as I had heard nothing and was informed that it was suspected there was an issue with the head gasket, but the engine had to be stripped to be sure and was provided with a V60 as a courtesy vehicle.Monday 2nd March I went into the dealer asking for an update and was told the warranty company required further informationMonday 9th March I went into the dealer asking for an update and was told the warranty company was sending somebody to examine the engine as a new engine was now required.Monday 16th March I went into the dealer asking for an update and was told they were waiting for the warranty company to give the go ahead.Monday 23rd I went into the dealer and was told they were still waiting on the warranty company and that the business manager was now involved.My complaint is -1. That having spent £30,00 on a vehicle, I do not expect the vehicle to have spent more time back at the dealer than I have use of it. I had it for 3 weeks and it has been in Lookers workshop now for 4 weeks and nothing appears to have been done to rectify the issue.2. It was advertised as a 'Select' vehicle with a 12 months warranty which implied the warranty is with Lookers, but it appears that the warranty is with an outside company who it seems Lookers are having difficulty dealing with. I expect Lookers to fix the vehicle.3. I did in fact trade in a very nice V60 for the XC90, only changing vehicles because we now have 3 dogs which did not really fit comfortably in the V60. So having a V60 as a courtesy car for at present 4 weeks (and who knows for how much longer) does not meet my needs.4. We had planned1 weekend and a further 5 days away in the the caravan (I had a towbar on my original V60 and had one fitted to the XC90 as part of the purchase). The courtesy V60 did not have a tow bar and Lookers said they were unable to provide one with a tow bar. This has i caused me considerable expanse on one occasion having to stay in a Travel Lodge and a great deal of travelling backwards & forwards on the other occasion.5. Nobody appears to be able to give me any idea as to how long my XC90 is going sit at the Lookers workshop.This is not the service I expect from Lookers or a Volvo dealer, having had 3 other Volvos in the past and indeed having dealt with Lookers on 4 previous occasions (one when I purchased a Renault from Lookers)

I believe I'm wasting my time doing this, as I'm still waiting for a reply from February...I think I'm being fobbed off by the sales manager regarding my issues with the sale of the car I bought OV69SXMWho can I contact???