Requested refund of reservation fee for WV72 OTL on May 8th and still awaiting a refund despite numerous chases. I need this resolved asap or will be initiating a chargeback via my credit card provider.

BL23 KZP. Hi there. You serviced my car last week. I asked for 2 things to be done:1. Re apply the plastic cable cover that has come off and that I can't find a home for. To make it really obvious I left the cover on the passenger seat where it was still sat happily when the car was returned.2. The car had just over 1 month left before requiring MOT. I asked you to issue the certificate expiry as far forward as possible. The expiry has been issued for exactly 12 months from test date. When I called to request this to be changed I spoke to a very confused young man who said someone would call back but obviously that was too much trouble.My conclusion is that you are pretty useless so I thought I would email.Let me know if there's anything you'd like to do about this.

To whom it may concernI am writing to formally demand the immediate return of my £500 deposit and £55.80 travel expenses, as requested on 16 April 2026. It has now been 19 days (12 working days) since my request, exceeding a reasonable timeframe and Lookers' own stated 14-day refund policy (section 6.5 of Lookers Standard Terms and Conditions of Contract)This refund is due under the Consumer Rights Act 2015 as the vehicle was misdescribed and failed to meet the advertised Volvo Selekt standards.If the full amount is not received in my account within 48 hours (by 5:00 PM on 7 May 2026), I will proceed with the following without further notice:1. A formal dispute via The Motor Ombudsman.2. A Section 75 / Chargeback claim through my bank (which will involve them clawing back the funds from your account).3. Filing a claim via the Small Claims Court (Money Claim Online), for which I will also seek interest and court costs.Yours sincerelyPeter Rodgers

I am contacting you as I’m exasperated by your service department at Colchester Volvo. I have taken our XC60 (FG73 EXZ) several times with a knocking noise on the front driver side over bumps (and also once with a noise from driver side rear wheel when turning left) on the last visit you had the vehicle for four days …..nothing has been done to resolve these issues which is frustrating . Both noises were heard whilst driving yesterday and there are clearly issues which exist and need resolving. I need to get these issues sorted whilst the vehicle is under warranty. Please advise next steps.

Dear Lookers Volvo,Please see my complaint below that has unfortunately gone unacknowledged.Peter Blackall07988106832The Blackall Family________________________________________From: The Blackall Family .Sent: Thursday, April 30, 2026 5:33:47 PMTo: VolvoColchesterService@lookers.co.ukSubject: Re: LK22 DXDSubject: Re: LK22 DXDGood afternoon,I am writing to formally raise my concerns and to clarify the history and context surrounding the issues identified in today’s service report, as well as the overall level of service and communication I have received.The vehicle was previously brought into the workshop in February specifically due to the sticking buttons issue. At that time, the fault was inspected and I was advised by Stuart that this was a known issue on some XC90 models and that a warranty claim would be submitted. Unfortunately, I received no follow up from the service team after this visit, despite making multiple attempts to arrange a further appointment to have the issue resolved.I eventually managed to secure today’s appointment, at which point I was surprised to be advised that the sticking buttons are now being attributed to something having been spilled on them. I must be absolutely clear that the buttons began sticking not long after purchasing the vehicle and I can confidently assure you that no fluids have been spilled on them. This issue was already identified, discussed, and acknowledged during the February visit as a known fault.With regard to the reported play in the ball joints, this is again concerning. The vehicle was purchased in December as a Volvo Selekt car, and I would reasonably expect faults of this nature to be covered under the warranty rather than being presented as chargeable repairs.More broadly, I do not feel the communication throughout this process has been good, and I am increasingly concerned about the professionalism of the service being provided. By way of example, the original courtesy car I was offered was found to have a significant crack in the windscreen, which could potentially have constituted an MOT failure. I was then provided with an alternative courtesy car, which indicated that a service was due almost immediately after leaving the forecourt. Experiences such as these inevitably reduce confidence.As a result, my confidence that my own vehicle will be repaired and maintained to the high standards I expect of Volvo has been severely reduced.This email should be treated as a formal complaint. I ask that it is acknowledged and that a suitable resolution is proposed by close of business tomorrow. Should a satisfactory response not be forthcoming, I will consider my position and rights under the Consumer Rights Act and will escalate this matter to the Service Manager, Dealer Principal, and if necessary Volvo Car UK for further review.I would appreciate a clear explanation as to why repairs relating to previously identified and known issues are not being pursued under warranty, and how you intend to address the concerns outlined above.I look forward to your prompt response.Kind regards,Peter BlackallThe Blackall FamilyThe Blackall Family________________________________________From: The Blackall Family .Sent: Thursday, April 30, 2026 3:39:20 PMTo: VolvoColchesterService@lookers.co.ukSubject: LK22 DXDCan someone give me a call back please on 07988106832?The Blackall Family

Vehicle booked in 23/04 and the vehicle got forgotten, Friday would give an update but nothing received Heater matri and now Tuesday afternoon and they tell the cust it is going in the workshop.Heard nothing from the branch Wednessday, today bear with them it is gong on the workshop today will call at lunch time.

​Contract Breach: On 14/03/2026, Lookers Volvo Colchester signed an agreement to settle my Honda Civic (AO72 PMX) for £16,424.58. Despite my warning that this was too low, the dealer used their own figure, resulting in a £796.18 shortfall.​Vulnerability: I am undergoing cancer treatment and have been medically dismissed from my job as a bus driver. This dealer error is causing me severe financial and mental distress.​Data Breach & Profit: Lookers is advertising my old car for £19,750 (a £1,750 markup) while still in possession of my personal, password-protected dash cams. Selling a car with my private data is a serious GDPR violation.​Resolution Required: Santander has offered a one-time goodwill settlement of £591 today to close the account. I expect Lookers to honor the signed contract and pay this immediately.

We brought our car to you on February 24th, we were told that the car needed work up to £2,500 but this would not guarantee a permanent repair due to an oil leak, an oil leak you fixed the previous year which was partly covered under warranty. As far as we can tell this issue is still the same and the main reason why your employee Stuart Easter is saying the car is end of life. After two months of backwards and forwards the warranty company were contacted by yourselves and on 14th of April where they asked Stuart to respond, we have not heard anything since despite explaining that this is causing us real issues without the vehicle. My colleague Hannah Lamb contacted you again today and was promised a call back, we have not received this. We are left in limbo, this is two months now, we need an outcome one way or another. Is a car brought from yourselves, all work done by you, still under warranty end of life? Is this lack of response, clear communication how you treat customers.

I have just submitted this review to trust pilot - you can deal with it as a complaint or as feedback.Up to the final stage, the subject of this review, I was very pleased with the service by the sales team. After searching for a vehicle I settled on the XC 60 pro plus. A nearly new one was available and offered for inspection and test drive. I left the deposit of £250 at circa midday on the 28th March. On the 31st March the vehicle was ready for viewing. It was a nearly new vehicle with less than 5k miles. The windscreen had multiple minor chips (which a finger nail could go it). All open source material states the dangers of seeking to repair screens with multiple chips - albeit minor - some sources even suggesting a replacement for three or more chips. The windscreen had in excess of 10 chip marks. The front passenger window had two chip marks, these windows being toughened are not easy to repair; yes they can be polished out but it becomes a weak point. A part was missing at the front, the compressor was missing, a deep scratch on the bonnet was badly covered over - with paint looking purple red instead of black and the bonnet had other minor chips. The passenger front light cluster was full of water vapor and water droplets (the other - driver side was clear) as were all other lights on the used cars outside! There were two minor dents on the near side panels. There was a deep scratch exposing metal on the inside rear offside wheel arch. I pointed all these out. Did not drive the car; given concerns with the integrity of the windscreen. I rejected the car. I emailed sales at 09.52 on the 31st - rejecting the car again and requesting the deposit return. I asked if I needed to return for the refund. I received a reply at 10. 27 from sales saying "I will sort refund from here" No refund was made! I went to the dealers on the 9th April. I spoke to two of the sales team "A" and "S" "A" was the the one who stated he would return the deposit (incidentally he had also stated that if the vehicle was not suitable - it was not - the deposit would be instantly returned). However there was an ongoing staff meeting and the person who could complete the refund was in the meeting. I was told the refund would be sorted that day. It was not; I even said "so to confirm you will do it today". They said yes as soon as the meeting was over - it must have been a long meeting as I heard nothing and received nothing over the coming week. On the 15th I returned to the show room in the morning, around 9 am. The receptionist dealt with me and said the person who can deal with it was busy doing a hand over. I waited. I was then seen by a man "R" he stated he had spoken to another man "P" ( I have withheld real names) and the payment would be paid and he would confirm the transaction by phone call. I left. At 12.25 I called and was told "R is busy and I left a message with a man called "G" to be contacted. I was not called. At 13.10 I called my bank to check. They had not received the deposit. I opened up a dispute, two weeks had now passed. At about 1400 on the 15th I returned again. "R" was busy. I said I will wait. Another male asked if he could exist I said I was waiting for "R". After about 15 minutes "R" came to speak to me. He stated he had just done it - meaning the deposit return I assume. I asked why it had taken over two weeks and that I had raised a dispute with the bank. He offered no explanation or apology for the delay. On leaving I checked again with the bank. No payment has been made. As of now - the 16th the refund has not been made - but that may be processing delays. However my bank has now raised a disputed transaction charge back. It should not take e mails, visits, and calls, or the action of raising a bank charge back to get this matter sorted; at the very least a sorry - a explanation for the failure to refund as promised should have been forwarded. The receptionist was excellent. The details above will confirm my identity to the showroom. My comments here are amended slightly to the posted review. Names are available but I am sure you can identify them. Please use the email below. I have two separate email accounts

I contacted Lookers Volvo regarding the Availability of an XC60, unfortunately the car I had in mind was already sold! Sam discussed with me my requirements and offered a test drive in a car! The car was of the required standard but you were unable to offer this car in the black edition. Sam advised he would notify me if a used car of this model became available. unfortunately then I had to purchase the desired XC 60 from other Volvo dealer.