After looking at XC40 cars on the Lookers Colchester website I was called by a Ben Smith asking if I would like a test drive, which he arranged for the next day at 11.00am. Arriving in good time I failed to find a salesman, the reception desk was not in operation and there was no sign of a vehicle readied for test driving. Finally my wife and I decided it was a waste of time and left. My subsequent email to Ben Smith regarding this non-event has been totally ignored. Obviously Lookers do not want my custom.

The staff I dealt with were very good but the car was incorrectly listed on Autotrader. Also, getting the deposit back is rather slow.

Bragging rights for the dealership. I visited my local Volvo dealership in Bristol with my five-year-old Volvo XC 60 B5 AWD. The SIM card in the vehicle needed to be replaced. This was done free of charge. I had absolutely no intention of changing my excellent 17000 mile super Blue vehicle. Whilst they were replacing the Sim card I found myself in the showroom looking at all the sparkly new vehicles. What harm could it do? Luckily, I’m blessed with an iron wilI I thought. I escaped with a new SIM card probably worth less than a £1. Unfortunately, I then found myself looking on the VOLVO website and stumbled across your dealership, LOOKERS in Colchester. Miles away from my house! Having spoken with your Aaron MUCKLE over the ensuing 4 weeks, I finished up writing a cheque for over £16,000 and purchasing a slightly younger, Volvo Selekt used XC 60, than the one I had. Your salesman did an excellent job convincing me that even though we were miles apart and for the FIRST TIME in my experienced life I’d be writing a huge cheque for something that I’ve never actually seen in the flesh, I was doing the right thing. I took delivery of my Volvo Selekt approved car purchase today. It came up to proof and is everything that Aaron said it would be. He encouraged me to the belief that in response to all my searching questions he was providing honest responses throughout. And as it transpired he was. He’s a personable knowledgeable chap, when he didn’t know the answer to a question he went away and found out. Then he responded. On the days when he wasn’t there. I spoke with Sam and Curtis who were also very helpful. The sales manager Ross did his bit too on one occasion. He’s obviously running an effective and efficient ship. Primarily, Aaron secured what for me was a considerable sale from a STANDSTILL start. He is a super ambassador for your LOOKERS Empire. Please be kind enough to pass on my complimentary comments to him. Well done, LOOKERS. If we were closer, you would be my go to dealership. Alan Bailey

Sam was great.

Very friendly and courteous Joe has good customer relations

Curtis is a very good sales assistant. Very patient and answered all of my questions fully.

The salesman who helped us was super friendly, very supportive and made the test driving experience all the more positive

Sam Dennahy managed my enquiry brilliantly.

I made an enquiry about a test drive . The Staff were very helpful and knowledgeable and made the arrangements efficiently . I was happy with the service provided.

Sam was friendly, helpful and knowledgeable