​Contract Breach: On 14/03/2026, Lookers Volvo Colchester signed an agreement to settle my Honda Civic (AO72 PMX) for £16,424.58. Despite my warning that this was too low, the dealer used their own figure, resulting in a £796.18 shortfall.​Vulnerability: I am undergoing cancer treatment and have been medically dismissed from my job as a bus driver. This dealer error is causing me severe financial and mental distress.​Data Breach & Profit: Lookers is advertising my old car for £19,750 (a £1,750 markup) while still in possession of my personal, password-protected dash cams. Selling a car with my private data is a serious GDPR violation.​Resolution Required: Santander has offered a one-time goodwill settlement of £591 today to close the account. I expect Lookers to honor the signed contract and pay this immediately.

We brought our car to you on February 24th, we were told that the car needed work up to £2,500 but this would not guarantee a permanent repair due to an oil leak, an oil leak you fixed the previous year which was partly covered under warranty. As far as we can tell this issue is still the same and the main reason why your employee Stuart Easter is saying the car is end of life. After two months of backwards and forwards the warranty company were contacted by yourselves and on 14th of April where they asked Stuart to respond, we have not heard anything since despite explaining that this is causing us real issues without the vehicle. My colleague Hannah Lamb contacted you again today and was promised a call back, we have not received this. We are left in limbo, this is two months now, we need an outcome one way or another. Is a car brought from yourselves, all work done by you, still under warranty end of life? Is this lack of response, clear communication how you treat customers.

I have just submitted this review to trust pilot - you can deal with it as a complaint or as feedback.Up to the final stage, the subject of this review, I was very pleased with the service by the sales team. After searching for a vehicle I settled on the XC 60 pro plus. A nearly new one was available and offered for inspection and test drive. I left the deposit of £250 at circa midday on the 28th March. On the 31st March the vehicle was ready for viewing. It was a nearly new vehicle with less than 5k miles. The windscreen had multiple minor chips (which a finger nail could go it). All open source material states the dangers of seeking to repair screens with multiple chips - albeit minor - some sources even suggesting a replacement for three or more chips. The windscreen had in excess of 10 chip marks. The front passenger window had two chip marks, these windows being toughened are not easy to repair; yes they can be polished out but it becomes a weak point. A part was missing at the front, the compressor was missing, a deep scratch on the bonnet was badly covered over - with paint looking purple red instead of black and the bonnet had other minor chips. The passenger front light cluster was full of water vapor and water droplets (the other - driver side was clear) as were all other lights on the used cars outside! There were two minor dents on the near side panels. There was a deep scratch exposing metal on the inside rear offside wheel arch. I pointed all these out. Did not drive the car; given concerns with the integrity of the windscreen. I rejected the car. I emailed sales at 09.52 on the 31st - rejecting the car again and requesting the deposit return. I asked if I needed to return for the refund. I received a reply at 10. 27 from sales saying "I will sort refund from here" No refund was made! I went to the dealers on the 9th April. I spoke to two of the sales team "A" and "S" "A" was the the one who stated he would return the deposit (incidentally he had also stated that if the vehicle was not suitable - it was not - the deposit would be instantly returned). However there was an ongoing staff meeting and the person who could complete the refund was in the meeting. I was told the refund would be sorted that day. It was not; I even said "so to confirm you will do it today". They said yes as soon as the meeting was over - it must have been a long meeting as I heard nothing and received nothing over the coming week. On the 15th I returned to the show room in the morning, around 9 am. The receptionist dealt with me and said the person who can deal with it was busy doing a hand over. I waited. I was then seen by a man "R" he stated he had spoken to another man "P" ( I have withheld real names) and the payment would be paid and he would confirm the transaction by phone call. I left. At 12.25 I called and was told "R is busy and I left a message with a man called "G" to be contacted. I was not called. At 13.10 I called my bank to check. They had not received the deposit. I opened up a dispute, two weeks had now passed. At about 1400 on the 15th I returned again. "R" was busy. I said I will wait. Another male asked if he could exist I said I was waiting for "R". After about 15 minutes "R" came to speak to me. He stated he had just done it - meaning the deposit return I assume. I asked why it had taken over two weeks and that I had raised a dispute with the bank. He offered no explanation or apology for the delay. On leaving I checked again with the bank. No payment has been made. As of now - the 16th the refund has not been made - but that may be processing delays. However my bank has now raised a disputed transaction charge back. It should not take e mails, visits, and calls, or the action of raising a bank charge back to get this matter sorted; at the very least a sorry - a explanation for the failure to refund as promised should have been forwarded. The receptionist was excellent. The details above will confirm my identity to the showroom. My comments here are amended slightly to the posted review. Names are available but I am sure you can identify them. Please use the email below. I have two separate email accounts

I contacted Lookers Volvo regarding the Availability of an XC60, unfortunately the car I had in mind was already sold! Sam discussed with me my requirements and offered a test drive in a car! The car was of the required standard but you were unable to offer this car in the black edition. Sam advised he would notify me if a used car of this model became available. unfortunately then I had to purchase the desired XC 60 from other Volvo dealer.

Peter was a great person to deal with. Responsive, personable and a great ambassador for the Corvette brand.

Enquired about an xc90 & xc60 on 17/03/26 spoke to Sam Dennahy who was supposed to email me a quote. I’ve never received one all I received was the terms of business. I believe I was dismissed straight away after asking about finance & have since purchased a different make of vehicle. People should not be judged on conversation alone & because of that you have lost my business.

I was contacted by Joe Gallagher prior to my car repairs and I said I was interested in car replacement, he made an appointment by didn’t show up or tell the on site sales people! When I found a sales rep I asked for an estimated value of my vehicle, he had a look but didn’t get back to me!

Sam was amazing, so helpful with knowledge & suggestions, an asset to you

Following a full service on 17 March, the sat-nav volume became uncontrollably extremely loud (and my apps vanished). All the normal methods of adjusting volume had no effect.The service department were uncontactable - the phone extension was engaged or rang out, I must have tried 20 times a day. Eventually I got through to Racheal and was told to expect a call from an engineer, which I never received. I started calling other extensions who said they would message the service department-no reply has been received. It is such a shame as my 'on the day' service experience was good, but when I have a problem it is extremely poor.The problem remains unsolved and I have lost confidence in the dealer.

My car was taken in for diagnostics on Friday 13th March, resulting in the need for a new headlight control module. This was booked in to be repaired on Friday 20th March. Received a phone call 2 hours before appointment time on 20th stating not to come to branch as the part was not yet delivered and would call me back shortly. I phoned at my arranged appointment time to be told that the part now has a lead time of 9th April! This annoyed me, someone must have known well in advance that this part would not be delivered in time for my scheduled appointment. Luckily I am not self employed as I wasted a days annual leave for this. I emailed branch on the morning of Monday 23rd March to be told they would chase the parts department. I have had zero contact since and have no idea what is happening with my repair. To say I am disappointed with Volvo is an understatement. I would like an update ASAP please.