Great service by Andy Forsdick

I enquired about a car you had for sale, spoke to sales and someone in Manchester to arrange a video on the car. They said they would get a video across to me to confirm I was happy to place a deposit. The video never came and the car was sold roughly 6-7 hours after my enquiry I have since bought another vehicle elsewhere

I had a good service from Sam and the premises was clean and welcoming

Low customer experience

Curtis Ford was the Volvo representative and he dealt with our enquiry with enthusiasm and knowledge of the vehicle's operating features. We did order an EX30 on 13/12/25 but regrettably we had to cancel the order on 20/12/25. This was due to other considerations and no reflection on Curtis' professionalism.

5 hour round trip to see a mis-represented vehicle . Shocking oversights for main dealer . Cost me a day and other expenses .

Cars offered were a bit more expensive than previously discussed.

I had called in two weeks before, and was told someone would call me back - no one ever did. I Called again as the price had dropped to 46490 (milage c. 9000) I spoke to the salesman, who said the car is actually on 11500, and the price is now 46995. I proceeded to give my car details for a part exchange, and they said it is worth 11,000. I get a call the next day to say my car is worth 10,500. I seriously do not understand how any figures are not right the first time of asking. I spoke to the sales man, and said if I get £500 off the car price (i.e the original sales price) I will proceed. He says no, they can only give me £100 off and that is the max. I looked on autotrader last night, and the car is actually now £45750, which doesnt make any sense at all. For some reason, it felt like you just didn't want to sell me a car. I was going to leave a google review, but I may aswell give you the chance to respond before I do so.

All questions answered in friendly and helpful way.

I called at opening time one morning and there was no one to greet me. I asked somebody in service to get somebody from sales to help which they suitably did. I was served by salesman very professional looked at a car was happy to go and get a car from the compound which was impressed with the car was not as described as there was no front heated seats and I believe although he still hasn’t come back to me no Appleplay. salesman emailed me after my visit and told me and confirmed there was no heated seats after he said the system said there was I then sent an email back to confirm and ask if it had Appleplay as we might still be interested. And as of yet, I haven’t heard back little bit disappointed and looking elsewhere for a vehicle still after a Volvo.