Sam Dennahy was excellent from first call to meeting and his knowledge and politeness . He could have done no more .

Good on line service having been shown car by Rachael in service

I reached out to Lookers via autotrader and requested information on a vehicle. Your representative, Saqib, both emailed and phoned me and on both occasions completely FAILED to acknowledge my 2 questions and instead proceeded to insist on booking me in for a test drive and video of the car. I advised him that this is a waste of everyones time and trust and quite simply to come back to me with answers on my questions. I then was followed up with a call from Mark at Volvo Colchester. He clearly followed your script and AGAIN, FAILED to acknowledge my 2 questions and instead proceeded to insist on booking me in for a test drive and again, a video of the car. I advised him that this is exactly was Saqib said and that it is quite simply a waste of everyones time and trust and quite simply to come back to me with answers on my questions. I expressed how frustrated I was in the fact that clearly emails are not been read and understood. I gave Mark my requests, and explicitly explained I have no interest in a video or a test drive until I had my questions answered, I mean, Mark didn't even ask where I would be travelling from, the change in tone of is his voice left me trusting that he would get back to me, how right I was. A week later, still no response, so I threw an offer on the vehicle, based upon not having none of my questions answered. I received no response. Based upon this experience I highly DO NOT recommend Lookers and I will be sure to be pro active in sharing this experience with others. It is clear that the objective of the network is to get people through the door and corner them into a test drive, thus clouding and influencing someones judgement, by the feeling of excitement of sitting in another vehicle. I was completely ready to purchase the vehicle, but I needed the answers to my questions in order to make an informed decision. I would highly suggest that others don't waste there time with Lookers or Volvo Colchester.

Aaron was super helpful even sending a video of the car as we do not live local still looking and hoping to visit you store this week to look at this car

Did not feel that there was a genuine desire to help me finding the car I have decided I would like to buy. This may be influenced by fact I am cash buyer and salesperson not going to make commission on that. Somewhat patronised in being told that I won’t get what I’m looking for at my budget but have seen several cars via Volvo Select at desired price.

I thought I had found exactly the car I wanted to buy (EX30) and did a test drive. I did not like the car (the interior seemed really plasticy and I did not like the dependance on the screen to do basic things) and now have to spend some time re-thinking which car I would like. (I decided the EX40 is bigger than I would like.) However, I would give Aaron Muckle 5 stars for his helpfulness!

I booked a test drive as we are starting to think about a new car. When I got there and explained our situation (we are just finishing up paying off our honeymoon then will be ready - so likely January time) it became very apparent the sales rep was no longer interested and didn’t end up taking us for a test drive. I was not made aware that a test drive had to be within any conditions in order to be booked. My partner had both travelled specifically from Suffolk for the appointment. The rest of the appointment the rep was clearly put out and ready for us to leave. I was very set on purchasing a Volvo but certainly wont be going back to the Colchester depot and likely will end up going for a secondhand one purely due to his attitude.

Aaron stepped in when the original contact was on a half day. He was excellent. Original contact sent a pretty amateur video and then was on a course. By the time he got back to me on his return I had bought a car elsewhere. Who monitors emails when people are not in ? Car had not been prepared prior to visit. Aaron excellent and left an out of office message to explain his absence. Original contact had not and his message to me on his return was similarly muddled like the original video. The experience I had at another dealership was a million miles from yours. Clear, professional , helpful. I travelled to Portsmouth to view and collect … and Colchester is local to me ! Three stars is from Aaron’s input .. excellent. Otherwise wouldn’t buy from you in the future as the experience did not make me feel it was professional or valued me as a customer. Your car sold easily enough but maybe that’s all you cared about. I am sure Volvo would be unimpressed too.

Andy in Sales was very straightfoward, communicative and helpful. And, he didn't use pressure. Unfortunately, the car I was interested in sold before I was ablebto come to look at it.

After looking at XC40 cars on the Lookers Colchester website I was called by a Ben Smith asking if I would like a test drive, which he arranged for the next day at 11.00am. Arriving in good time I failed to find a salesman, the reception desk was not in operation and there was no sign of a vehicle readied for test driving. Finally my wife and I decided it was a waste of time and left. My subsequent email to Ben Smith regarding this non-event has been totally ignored. Obviously Lookers do not want my custom.