Very Knowledgeable about car

Rachel on the service desk was more than helpful and squeezed me in as soon as possible when I told her of the ongoing problem with my Volvo XC 70. She even reset the time of day on my instrument panel for me, they all seem top girls at front of house, bravo !

Always excellent !

I made inquire and was contact within 24hrs from the sale team answered all the question I had, and was offered a good deal.

James Payne gave us a warm welcome and was very well prepared. He also had excellent knowledge of the car and handover process.

The appointment etc was easy and helpful and the car was returned beautifully clean. I have not been able to see the report video of the survey underneath nor an exhaust analysis, which would have been helpful to a chartered engineer like me. I should also like to see the video showing the engine oil being drained. Why not?But I knew that you have moved to a new location in Colchester, but I was not certain where this is. A check on the website revealed that the address had not changed! I reported this to the staff, who were shocked an promised to see that this error was corrected

Really nice salesperson I dealt with and was speedy in getting g some figures together

the call centre is hundreds of miles from Essex and I have to explain why I want my car collected as not around the corner and I am a disabled driverEven though Lookers requested a day's postponement when it went ahead everything done smoothly and a clean car was returned to me

Good information. Far better than Marshalls volvo

Andy seemed to be the only working the day I collected. He remained polite throughout.