vehicle went in workshop 26.02 the cust has called on several occasions and not getting anything back from the dealership. The cust has had to hire a vehicle and is not happy that he keeps getting back to the end of the que, can this be investigated. Cust wasnt advised by volvo assist that he would be booked in and had to wait for that appointment. The cust had an appointment anyway for the 5th March but nothing seems to have happened.

Terrible, got initially responded to but told they would pass my enquiry on. No one ever left a message or sent an email. I phoned again as I was keen to buy a car, no one ever followed up, consequently bought a different car elsewhere. Very disappointed.

Felt like zero interest from the colleague. Didn’t phone me back when he said he would. I then phoned up the next day to be told that he was on day off. Was going to book easyJet flight across to buy a car. Went elsewhere

Dear Customer AdvisorFollowing a converstaion that I had with you last Friday please see attached emails detaliing the issues that both my wife and I have been experiencing with Lookers Colchester.I purchased the car for my wife (Angela McCalla) on 19th September 2025 who had problems with selecting the gears smoothly after only a couple of weeks after it was delivered to our home. I did question the smoothness of the gear selection after a test drive before I bought the car but was assured by the seller that this was normal on this model, He further recommended taking out an extended warranty to cover any future mechanical issues. In hindsight I shoud never have bought the car under such poor advice as it apears that the problem may have been known prior to the purchase. I actualy feel hoodwinked into the purchase.My wife was never comfortable in the car and feared for her safetey whenever she set out on a journey. One of the reasons we opted for the model purchased was it's reputation for being one of the safest cars in it's category, but, disappointingly, it has been anything but that.The car inevitably broke down and transported back to Lookers Colchester on 28/11/2025 for what eventually transpired into a major repair, It was two months before the car was returned after having to constantly chase for updates.Communication from them was extremely unsatisfactory.The car was returned in a poor state, with scuffs and scratches that did not exist when the car was taken to the dealer. It was also dirty inside and out.The condition report for the transportation of the vehice to Colchester provides clear evidence that the car was defect free at the time of dispatch to Colchester. Consequently, when the car was returned to us (via delivery) my wife refused to sign the collection form as she was so unhapoy with the cars condition.The emails attached are the chronologocal sequence of events since our car was returned, Follwing that we had yet another breakdown of the vehicle in the middle of the motorway (M25) on our way back from Luton airport following a short family break abroad (our son and daughter were also in the car at the time), The car was then transported to Endeavour Watford (as the Colchester branch was morre that 60 miles away), The Watford branch suggested thet the fault may have been linked to the previous repair. Whether it was or not doesn't disguise that fact that the vehicle is faulty, Both me and my wife have lost total faith in the car as on two occasions it has put lives in danger. Not only ours but of other drivers as well.We are seeking a replacement vehicle as well as compensation for the inconvenience, stress, time and trouble, and poor service provison we have received from the ouset of the purcchase.We also wish to know why there have been no attempts by Lookers Colchester to resolve the current issue with the existing car body defects.I really hope that this complaint can be resolved at this stage to prevent further escalation.Yours sincerelyMr & Mrs McCalla----- Forwarded message -----From: Advin McCallaTo: Stuart Easter; Volvo UK and Ireland SupportSent: Friday, 27 February 2026 at 09:51:06 GMTSubject: Re: Volvo XC40 - G23 AMC (formerly NA22 TVV)Good morning StuartI am so disappointed with you choosing not to respond to my messages despite numerous attempts to contact you. Your receptionist has also received calls from me in which she stated that you would be informed.As such, I have taken this issue (along with other areas of poor service provision from Lookers Colchester) to a formal complaints stage.I will now be dealing with Volvo’s customer service team for a resolution to the issues I have raised.Just for your information, the car has broken down again since the last repair from your garage.RegardsAdi McCalla> On 18 Feb 2026, at 16:19, Advin McCallawrote:>> Hi Stuart>> Can I please get a response from you.>> I have made numerous attempts to call you this week and was promised a call back from you after speaking with one of your colleagues. I need a resolution to the defects to the car.>> I have been given a verbal quote of £600 from a local garage to carry out the repairs but quite happy to go to a Volvo approved repairer.>> I am out of the country from tomorrow morning until Monday but you can still contact me via text, WhatsApp or email.>> Regards>> Adi McCalla>>> Sent from my iPhone>>> On 13 Feb 2026, at 11:55, Advin McCallawrote:>>>> Hi Stuart>>>> It has been over a week since your last email so would have expected progress with the issues raised. Can you please advise on how the defects identified will be repaired.>>>> Regards>>>> Adi McCalla>>>>>> On 5 Feb 2026, at 08:34, Stuart Easterwrote:>>>>>> Good morning sorry for the delay I am trying to work out the smoothest fix for yourself>>>>>>>>> Stuart Easter>>>>>> Service Advisor | Service>>> T: 01206 216 905>>> StuartEaster@lookers.co.uk>>>>>> Volvo Car UK Limited>>> Scandinavia House, Norreys Drive,>>> Maidenhead, SL6 4FL>>> -----Original Message----->>> From: Advin McCalla>>> Sent: 04 February 2026 17:23>>> To: Stuart Easter>>> Subject: Re: Volvo XC40 - G23 AMC (formerly NA22 TVV)>>>>>> External Sender: Confirm legitimacy before acting.>>>>>>>>> Hi Stuart>>>>>> Can you please provide me with an update on the issues raised in my previous email.>>>>>> Regards>>>>>> Adi McCalla>>>>>>>>>>> On 30 Jan 2026, at 13:10, Advin McCallawrote:>>>>>>>> Good morning Stuart>>>>>>>> Please see photos below.>>>>>>>> There were small scratches on the car that did not pre-exist. The main defect is the scuff on the driver side bumper. The Drive Assist driver pointed this out at the time of delivery, citing that he was not responsible for the minor damage.>>>>>>>> The car was also dirty inside the footwells and outside. Really expected a valet with the car being in your garage for two months.>>>>>>>> Please let me know the next steps.>>>>>>>> Regards>>>>>>>> Adi McCalla>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Still waiting to be contacted by anyone regarding my concerns about the car purchaseAnd warranty claims,Very poor aftersales

i had a brilliant experience with mark he was extremely helpful and made sure to anwser all our questions and get things sorted quickly!

Excellent service from Andy Forsdick. Treated me with respect and patience throughout. Very helpful and kept me fully informed. His approach to selling cars is a breath of fresh air and was the main reason I switched from Toyota where I’ve been for ten years to Volvo

Our Volvo XC40 has unfortunately developed a significant issue after only eight weeks of ownership. While the vehicle is being investigated and repaired, a hire car was initially arranged through Enterprise for the first three days, a Citroen C4, which we accepted. We was assured at the time that we would be provided with an equivalent class vehicle as soon as possible.After the initial three days, my partner received a call from Enterprise inquiring why the vehicle had not been returned. This indicates a lapse in communication that is quite concerning.We are now approaching the fifth day without our vehicle. Despite numerous follow-ups and, I believe, contact from Mark at the Volvo Executive Office to your team (Complaint ref.04429801) , we are still driving a rather less comparable Citroen C4 as a replacement vehicle.This level of service is not what we anticipated from a premium brand such as Volvo. We certainly did not expect to require such a substantial repair so early in our ownership experience.

I have already made a formal complaint regarding my purchase,I have not yet received a reply regarding the issues, and warranty workI presume the next step is the motoring ombudsman???

Cust paid a deposit on the 31.01.26 at 10.55 Volvo XE 40. £250 the payment was for. The customer has tried on numerous occasions however this has still not been sorted.