I believe I'm wasting my time doing this, as I'm still waiting for a reply from February...I think I'm being fobbed off by the sales manager regarding my issues with the sale of the car I bought OV69SXMWho can I contact???

Friendly and helpful personnel. Answered all my questions. Allowed me to experience a similar vehicle to the one in which I had an interest.

Sales Rep was Aaron Muckle. He was excellent and gave us his time and advice to assist us

I dealt with Sam Green right from my initial contact- what a great guy! He was accommodating and explained the whole process of buying a Volvo. The test drive was relaxed and informative. A really great experience. Unfortunately this time around, my other half had the final say and we didn't proceed with a Volvo, however in the future, I am keen to explore the brand again & Sam/Lookers will be my first port of call.

My service was booked for Monday 9/3 with vehicle collection. I received a call at 10.25 to say that they were unable to collect due to the courier being stuck on the A12 due to an accident. I accept that this could not be helped. The service was rearranged for Wednesday 11/3. The person I spoke to said he would be passing my house at 7.30 and would collect the car. I said that would be OK as I had a work call at 8.30. At 8.18 I called to ask whether my car was being collected and they said he was 5 minutes away. He arrived just in time to not disturb my work call. At 15.45 I tried calling to see what was happening as I'd not had any communication but when I pressed the number for the service department all I got was a message saying that my call could not be answered. I had to ring back and select the option for the call centre and they got someone from the service department to talk to me. I was advised that my car was finished and was currently being washed and I subsequently made payment. The car was dropped off but it has not been washed as promised. All in all, this experience has been horrible and I am paying a premium for what I would expect to be a premium service. I would receive better customer care from my local garage at half the price.

Please help,I had the warranty for 2 weeks and sadly crashed my vehicle and was iniured and car was wrote off. Spoke to lookers and said they would cancel it however bumper has still taken money from direct debit. I have not got the car after 2 weeks ownership so please can you help. They have said thisWe would like to clarify that your Bumper payment plan is still active, and there remains an outstanding balance of £599.20 on your account.If your policy with Lookers Volvo Colchester has been cancelled, we kindly ask them to confirm how the remaining balance will be settled. Specifically, they will need to advise one of the following:Will Lookers Volvo Colchester settle the outstanding balance on your behalf?Will they issue a pro‑rata refund to you, which you will then use to settle the Bumper payment plan?Or do they intend to cancel the Bumper payment plan directly?Please can this be cancelled as i have no car, no apr is on the finance so please help as i have a 11month baby. Sam from colchester was very helpful but please help cancel this as ill be paying over £600 for no reason

vehicle went in workshop 26.02 the cust has called on several occasions and not getting anything back from the dealership. The cust has had to hire a vehicle and is not happy that he keeps getting back to the end of the que, can this be investigated. Cust wasnt advised by volvo assist that he would be booked in and had to wait for that appointment. The cust had an appointment anyway for the 5th March but nothing seems to have happened.

Terrible, got initially responded to but told they would pass my enquiry on. No one ever left a message or sent an email. I phoned again as I was keen to buy a car, no one ever followed up, consequently bought a different car elsewhere. Very disappointed.

Felt like zero interest from the colleague. Didn’t phone me back when he said he would. I then phoned up the next day to be told that he was on day off. Was going to book easyJet flight across to buy a car. Went elsewhere

Dear Customer AdvisorFollowing a converstaion that I had with you last Friday please see attached emails detaliing the issues that both my wife and I have been experiencing with Lookers Colchester.I purchased the car for my wife (Angela McCalla) on 19th September 2025 who had problems with selecting the gears smoothly after only a couple of weeks after it was delivered to our home. I did question the smoothness of the gear selection after a test drive before I bought the car but was assured by the seller that this was normal on this model, He further recommended taking out an extended warranty to cover any future mechanical issues. In hindsight I shoud never have bought the car under such poor advice as it apears that the problem may have been known prior to the purchase. I actualy feel hoodwinked into the purchase.My wife was never comfortable in the car and feared for her safetey whenever she set out on a journey. One of the reasons we opted for the model purchased was it's reputation for being one of the safest cars in it's category, but, disappointingly, it has been anything but that.The car inevitably broke down and transported back to Lookers Colchester on 28/11/2025 for what eventually transpired into a major repair, It was two months before the car was returned after having to constantly chase for updates.Communication from them was extremely unsatisfactory.The car was returned in a poor state, with scuffs and scratches that did not exist when the car was taken to the dealer. It was also dirty inside and out.The condition report for the transportation of the vehice to Colchester provides clear evidence that the car was defect free at the time of dispatch to Colchester. Consequently, when the car was returned to us (via delivery) my wife refused to sign the collection form as she was so unhapoy with the cars condition.The emails attached are the chronologocal sequence of events since our car was returned, Follwing that we had yet another breakdown of the vehicle in the middle of the motorway (M25) on our way back from Luton airport following a short family break abroad (our son and daughter were also in the car at the time), The car was then transported to Endeavour Watford (as the Colchester branch was morre that 60 miles away), The Watford branch suggested thet the fault may have been linked to the previous repair. Whether it was or not doesn't disguise that fact that the vehicle is faulty, Both me and my wife have lost total faith in the car as on two occasions it has put lives in danger. Not only ours but of other drivers as well.We are seeking a replacement vehicle as well as compensation for the inconvenience, stress, time and trouble, and poor service provison we have received from the ouset of the purcchase.We also wish to know why there have been no attempts by Lookers Colchester to resolve the current issue with the existing car body defects.I really hope that this complaint can be resolved at this stage to prevent further escalation.Yours sincerelyMr & Mrs McCalla----- Forwarded message -----From: Advin McCallaTo: Stuart Easter; Volvo UK and Ireland SupportSent: Friday, 27 February 2026 at 09:51:06 GMTSubject: Re: Volvo XC40 - G23 AMC (formerly NA22 TVV)Good morning StuartI am so disappointed with you choosing not to respond to my messages despite numerous attempts to contact you. Your receptionist has also received calls from me in which she stated that you would be informed.As such, I have taken this issue (along with other areas of poor service provision from Lookers Colchester) to a formal complaints stage.I will now be dealing with Volvo’s customer service team for a resolution to the issues I have raised.Just for your information, the car has broken down again since the last repair from your garage.RegardsAdi McCalla> On 18 Feb 2026, at 16:19, Advin McCallawrote:>> Hi Stuart>> Can I please get a response from you.>> I have made numerous attempts to call you this week and was promised a call back from you after speaking with one of your colleagues. I need a resolution to the defects to the car.>> I have been given a verbal quote of £600 from a local garage to carry out the repairs but quite happy to go to a Volvo approved repairer.>> I am out of the country from tomorrow morning until Monday but you can still contact me via text, WhatsApp or email.>> Regards>> Adi McCalla>>> Sent from my iPhone>>> On 13 Feb 2026, at 11:55, Advin McCallawrote:>>>> Hi Stuart>>>> It has been over a week since your last email so would have expected progress with the issues raised. Can you please advise on how the defects identified will be repaired.>>>> Regards>>>> Adi McCalla>>>>>> On 5 Feb 2026, at 08:34, Stuart Easterwrote:>>>>>> Good morning sorry for the delay I am trying to work out the smoothest fix for yourself>>>>>>>>> Stuart Easter>>>>>> Service Advisor | Service>>> T: 01206 216 905>>> StuartEaster@lookers.co.uk>>>>>> Volvo Car UK Limited>>> Scandinavia House, Norreys Drive,>>> Maidenhead, SL6 4FL>>> -----Original Message----->>> From: Advin McCalla>>> Sent: 04 February 2026 17:23>>> To: Stuart Easter>>> Subject: Re: Volvo XC40 - G23 AMC (formerly NA22 TVV)>>>>>> External Sender: Confirm legitimacy before acting.>>>>>>>>> Hi Stuart>>>>>> Can you please provide me with an update on the issues raised in my previous email.>>>>>> Regards>>>>>> Adi McCalla>>>>>>>>>>> On 30 Jan 2026, at 13:10, Advin McCallawrote:>>>>>>>> Good morning Stuart>>>>>>>> Please see photos below.>>>>>>>> There were small scratches on the car that did not pre-exist. The main defect is the scuff on the driver side bumper. The Drive Assist driver pointed this out at the time of delivery, citing that he was not responsible for the minor damage.>>>>>>>> The car was also dirty inside the footwells and outside. Really expected a valet with the car being in your garage for two months.>>>>>>>> Please let me know the next steps.>>>>>>>> Regards>>>>>>>> Adi McCalla>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>