Still waiting to be contacted by anyone regarding my concerns about the car purchaseAnd warranty claims,Very poor aftersales

i had a brilliant experience with mark he was extremely helpful and made sure to anwser all our questions and get things sorted quickly!

Excellent service from Andy Forsdick. Treated me with respect and patience throughout. Very helpful and kept me fully informed. His approach to selling cars is a breath of fresh air and was the main reason I switched from Toyota where I’ve been for ten years to Volvo

Our Volvo XC40 has unfortunately developed a significant issue after only eight weeks of ownership. While the vehicle is being investigated and repaired, a hire car was initially arranged through Enterprise for the first three days, a Citroen C4, which we accepted. We was assured at the time that we would be provided with an equivalent class vehicle as soon as possible.After the initial three days, my partner received a call from Enterprise inquiring why the vehicle had not been returned. This indicates a lapse in communication that is quite concerning.We are now approaching the fifth day without our vehicle. Despite numerous follow-ups and, I believe, contact from Mark at the Volvo Executive Office to your team (Complaint ref.04429801) , we are still driving a rather less comparable Citroen C4 as a replacement vehicle.This level of service is not what we anticipated from a premium brand such as Volvo. We certainly did not expect to require such a substantial repair so early in our ownership experience.

I have already made a formal complaint regarding my purchase,I have not yet received a reply regarding the issues, and warranty workI presume the next step is the motoring ombudsman???

Cust paid a deposit on the 31.01.26 at 10.55 Volvo XE 40. £250 the payment was for. The customer has tried on numerous occasions however this has still not been sorted.

Good morning,I have been regularly requesting an update regarding parts and availability for this vehicle without any firm detail.It is now approaching 3 weeks from the initial diagnosis and identification of a fault with the On Board Charging Unit.I have needed to make a phone call on each occasion in order to chase and request an update.Since then, Polestar announced the need to book in an upgrade of the main computer, which we have done to coincide with the repair to the OBCU, making to simpler for everyone.Following a phone call I made to the Service Dept on Friday for an update, a call back was promised later that afternoon with an update on part availability and an approximate lead time for the repair, but I am still waiting for that call.I have tried to call the service dept several times this morning, using the main line number and I immediately get the message "Sorry we've not been able to answer your call at this time, call again later or send an email" - hence this email.May I remind you that this vehicle is unable to charge using a standard AC charger.This means often making a separate journey just to get to a dedicated DC charger, the nearest being the BP Garage forecourt just outside Colchester, then often having to wait inline to charge the vehicle, as they are frequently in use.Whilst I understand the part in question is provided by a supplier overseas, I can not see why in today's digital manufacturing environment, I can not be given an actual date for the arrival of the parts and a firm date for fitting them?I am disappointed that I did not receive a call back when promised and frustrated that I am having to be the one to chase for information and updates!I have now asked if someone can please find out where the parts are and when the faulty parts can be replaced under warranty and call me to let me know.I am waiting for communication as I type this.

I submitted an enquiry via your website for a company lease for potentially 2 cars from Jan 2027. I had a prompt call from your office, and the person, who was very polite, said that he would get somebody to call me back to discuss my request further. But so far i have not heard anything.Maybe somebody will call me this time?

Good service very helpful.

fabulous staff, very helpful and informative