I purchased an XC40 from the Chelmsford Branch last year. Then we moved house so the nearest Volvo Dealer was in Colchester. About a month ago I had a problem with the front sensor in the grill. I cleaned it thoroughly but it made no difference. I tried to get an appointment at Colchester but was told there was nothing for a few weeks. I was not happy with this level of service so called back to speak to a supervisor. They then gave me short call in appointment a few days in the future. This was better. The next day the fault cleared on the car so I cancelled the appointment. After looking on the Volvo Forum on line I see others had said they had experienced a similar fault in cold weather.I have since booked an annual service on 21st April 26. I have asked they install the proprietary Volvo front and rear dash cams during the service. I have tried three times to get a price out of them with no response.

I drove for 2 hrs to view a car that I had made an appt to see, but because I didn’t have the foresight to reserve it, it was being test driven when I arrived for my appt and was then promptly sold. So I had a 2hr wasted drive.

Dear Colchester VolvoI don’t get on with all the diddly screw links. But I think you are wonderful. Rachel, Sarah, Alex – just the very best, and thank you.All best wishes, Rose

Curtis was very helpful with no hard sale tactics like other garages

Having found my dream car on auto trader, ( f-type jaguar, OV69SXM), I contacted the Volvo Colchester branch, I received a walk round video of the car, I questioned the headlights, one appeared to be not as bright as the other, the salesman sent more pictures and told me they were "definitely the same" and was probably just the pictures, on hearing this I was happy to purchase the carDuring our conversations the salesman said "I've just been to petrol station and put some fuel in for you" great I thought ??I then saw on the final invoice I had been charged for this !!!! £40, bit out of order ??Since the car was being delivered I was also told it would be transported by trailer ???The car was driven to my home address by a young man who took pleasure in telling me how fast the car was ??? The car was filthy and most importantly empty of fuel ???I did WhatsApp the salesman about this, but he has chosen not to replyThen after 2 days the engine management light came on, I was worried so I took it too a local independent jaguar specialist, who diagnosed a O2 sensor fault, this cost me a further £107 to diagnosis the fault, and check over the car, the dimmer head light was also mentionedIdeally I would like these issues addressed as I love the car....But I am considering rejecting the car under the distance selling lawI would appreciate your help on these issues

Because thats what it is

Dear Mr Yelland,I am writing about my Volvo XC60 (NA22KKO), which I bought from your dealership on 5 September 2025 for £24,000. It has now been over a month since I first reported the problems I’ve had with my car to Curtis Ford on 2 January 2026. Since then, I have made a formal complaint through the Resolver website on 9 January 2026 (ref: ES11125208) and used the Lookers online complaints process on 16 January (Ticket 85375377). While you contacted me on 20 January 2026 to request further information, I have not received any updates since then.To summarise my issues, I first experienced a problem on 20 December when the auto hold brake became faulty, so I arranged a warranty repair at Donaldson's Volvo in Ipswich. During inspection, they found the rear o/s suspension arm was bent and said the car needed a service to keep the warranty valid; they stated that the service required included the auxiliary drivebelt replacement at 72,000 miles which is consistent with the Volvo recommended service interval due on 23 January 2026 as per the service handbook. The price quoted to repair the suspension arm is £428 and the cost of the service including the drivebelt is £792; total cost to keep the car road worthy and in warranty £1,220.Given that I had owned the vehicle for less than four months when the issues were discovered I am disappointed to be facing these costs so soon after purchase, especially as the car was sold as an Authorised Volvo used vehicle.Suspension ArmUnder the Consumer Rights Act 2015, goods must be of satisfactory quality and fit for purpose. As this fault has appeared within the first six months of purchase, the law presumes the fault was present at the time of sale. I expect this repair to be covered either under my 3-year extended warranty or by the dealership directly as a matter of statutory compliance. Furthermore, I see from the Volvo Selekt website that used Volvos come with a comprehensive 12-month MOT test cover as standard. I believe this part would be an MOT failure and therefore should be covered.Service and auxiliary drivebelt replacementWhile I understand a drivebelt and servicing is a maintenance item, a vehicle retailing at £24,000 from a main dealer should be supplied with a transparent maintenance record. If the car was due a service and the auxiliary drivebelt needed replacing based on age or mileage at the time of sale, or within this short window of ownership, I believe this should have been addressed during the vehicle’s pre-sale preparation.Proposed ResolutionI respect the reputation of Volvo’s approved used program and wish to settle this matter amicably. My requests are as follows:• The suspension arm repair should be completed free of charge.• The dealership should make a substantial goodwill gesture toward the costs of the next service and replacing the auxiliary drivebelt, considering how soon it was needed after purchase, the lack of communication about these issues at the time of sale, and the fact that I invested in extensive aftersales protection.• This situation has caused considerable stress, and request that the matter is resolved in a timely manner.Since my initial complaint has not received a response, please reply within three working days; otherwise, I will consider escalating this matter to Volvo UK or the Motor Ombudsman.Yours sincerely,Chirs Johnstone07891 287817

Customer has paid holding fee and has not gone through with the deal . Paid £250.00 on 31st January.

Friendly and professional staff

Professional.