James Payne was extremely knowledgeable on the car and services Volvo provide, he answered every question we had with ease, the only suggestion I have is I would like to know previous work/service that may of been carried out on the car although James has said Chelmsford would hold this information and for me to phone them, he said his not sure if they will tell me anything though as the stuff that has been done is just service stuff, I would also like a service book

The communication from the service team was excellent 👌 we were kept informed of the progress and agreed the further works highlighted on the health check report. Keep up the great customer service.

Purchasing our car was a very efficient and straightforward process. From start to finish, James Payne, the sales executive, was excellent, providing us with regular updates and swiftly responding to all our queries.

I thought Mike Needham was outstanding, both before and after purchase.

Deal was almost lost by terrible service /attitude from volvo insurance who refused to give 5 day drive away insurance on car as price was >£50kabsolute joke and v rude …100% would not recommend them though contact at dealership Mike Needham was fantastic and saved the deal

Excellent service even though the car wasn’t right for me

I would have liked to know what the broken bit that can not be repaired, due to it no longer being made, actually did?

James Payne was excellent with his service and response to queries

Kelly Clancy is a great asset to you, she was very professional and dealt with everything smoothly

Dealt with James Payne. Did an excellent job and was a pleasure to deal with. Would definitely recommend him and deal with him again.