Rachel on reception was really helpful

James was fantastic. The right mix of knowledge, enthusiasm & approachability. Had you been able to accept Amex, I'd have had the car already as I'm very impulsive. As you couldn't, I then went into looking at places that could and found cheaper cars, albeit with less options. Then I happened to read all the articles (starting with The Times) about the forthcoming crash in used car prices and the fact that almost all used vehicles are currently artificially hiked by up to 47%, so I decided to wait until the new year. Happy to reconvene in Jan or Feb. Thanks, Ian

Car cleaning after the service is not as good as it used to be

The customer service from Rachel is first class. She always treats me as if she saw me last week but in reality it’s every 9-12 months. She genuinely cares about the outcome, it’s probably the only reason I still use the dealership as my car is out of warranty.

All your staff were very polite and very interested in our jobs that had to be done, especially the staff on the reception where the booking took place in the first place. Thank you bye

Bought 16 Volvos from the dealership so that’s speaks for itself

We Found the whole experience of buying a Volvo very enjoyable

The Lady that booked me in was extremely helpful, a credit to your dealership. She offered me a slighly cheaper service than i was originally quoted as i asked for a basic , going on my mileage and the fact that i was thinking of changing next year. Communication throughout was good. I dropped the car in for a waiting service at 10am , she said between 2/3 hours , I phoned after 3 hours , was informed that they were chasing up vehicles in the workshop , had a call back after 30 mins to say the car was done and would I like it cleaned . So the whole experience, although slightly longer than originally said , took around 4 hours , but I was happy as communication was good and my choice to have washed after which added on the extra time I guess!! Having worked on the service desk myself for a number of years , I was surprised that the sales dept didn't want to speak ref changing vehicle as I had stated about changing early next year ? Also , I was not asked about an aircon service/ deodorant bomb , fuel cleaner or oil cleaner etc or mini valet ....maybe some additional add ons ( sell ups ) ... Most importantly I was told.my rear brake pads were very low , so I will getting them done very soon !! Well done , extremely good service , thank you

Vehicle is still with the dealer...

Particularly impressed with one individual. James Payne he was knowledgeable polite friendly and guided us through the experience with clarity and good humour. Deserving of recognition. In comparison with some dealers not in your face a human approach was appreciated.