It took 4.30 hours too long for a service and mot in my opinion

The arrangements on the day were very good , but it was unfortunate that the two prior bookings i made for the service were cancelled at short notice - one at about 6 pm the night before and the other on the morning of the service.

Not very happy with the chap who collected my vehicle. His appearance was untidy and dishevelled. He handed me a form with no explanation of what it was and asked me to sign, no idea what ideas signing for. My vehicle was parked on my drive. On the road was parked a bright blue BMW X2, nothing like my vehicle. The chap looked at the BMW and asked if that was the car he was taking! He must have read what car he was picking up surely? When delivery my car back same chap parked it halfway down the road. Every other time it has been put back on the drive where it came from. There was room on the drive or even in front of my home address, no reason to park it where he did. On moving the vehicle I observed the radio station had been changed. No problem with that but have the decency to put it back on the station it was on when it was collected, just a bit rude. Most unpleasant collection/delivery experience I have had in 6 years, not customer orientated or professional from a prestige dealership. I know my car isn’t a fancy new Volvo but I’ve spent a fair amount of good money with you and I hope my next car is a newer XC60 so would like to stay with Volvo and the customer service experience is a big part of my decision to do that.

Service communication very good had car collected and returned good service for those living in area with not easy access to dealership only complaint after service external valet very poo

I didn't realise you still have to pay when you have a service plan. Also you used to pick up and deliver so disappointed that has stopped

I was let down 30mins prior to my original service appointment at 8am. I was then told that when I rebooked I would have someone collect my vehicle but that wasn’t the case. In all it was 4.5 weeks from booking my first service to when it took place, this was at your earliest convenience. You did waive tue £18 insurance fee for the courtesy car but I felt let down right at the last minute.

Pick up of the vehicle was most appreciated.

Slight hiccough with service documents, all sorted out now. 🙂

As I said to James you need to hire better valet's because your current ones are not showing of your car's to the best they could be. I did have an issue with a lack of mot but James did sort this with a manner of professionalism and urgency witch was most appreciated and meant I would recommend lookers because of this. But I will just say in my experience main dealers are still very profit driven above customer service - which is sad.

Car update not done because system down, will be done when system fixed.