Sort out your group service booking yet again as last year mistakes made my Volvo booked in to a Land Rover centre agh!!!

Usual high standard all round.

An excellent experience all round, helpful and friendly, good sense of humour with all the people we dealt with and very relaxed. We dealt with Mike Needham who was very helpful, not pushy in the least and explained everything very well. Ross Lemon was also very helpful with the finances and again, everything was explained very clearly. Thank you Volvo!

we were a little tied up with the insurance process so we did get very little time to go through with the car functions, this was a new car to us, and need some guidance to understand. but overall the experience was good, as explained we didn't have time so we didn't get the time to go through with the car service plan. Nice experience.

It was a shame I experienced a wheel balancing problem, a misinformation regarding vehicle servicing. Lookers personnel responded very positively. Wheel problem sorted, new part on order. However a further problem discovered when using w/screen washers. Appears washer outlets are blocked. One left how efficiently the vehicle was checked and tested before sale. These things happen and no complaints regarding sales team.Andy F was extremely professional, patient and understanding. Full marks to him.

The service and mot was carried out professionally to my satisfaction but one tyre needed replacing and was quoted £347.42 !!!! I could get that same tyre from the same company that supply lookers for £266!!! Now I fully understand that lookers must make some money on parts but £80 plus is not good and made me very unhappy, I then replaced the other 3 tyres at Pro Tyre in Colchester and passed the relevant information to the Maintenance Manager, would like to hear your thoughts on this please.

Huge thanks to James Payne! Brilliant service from beginning to end, thank you!

Very good but could not quite make the extra mile , reason We were informed of additional charge to transport our preferred XC60 up to KW9. This cost you a sale !

Andy Forsdick was excellent, even personalising the videos he sent me about the car to pick up the functionality I was interested in. Bearing in mind I was buying the car remotely, this was an excellent service and there were no surprises when the car arrived.

Andy was helpful