My wife asked for the car to be booked-in over the telephone. A time and date was agreed but your system was down, so the lady said she would make a note of the details and add it to the system later. We heard nothing subsequently so my wife phoned and the booking had not been made, so she had to go through the process again. We were told that the service would take 3 hours, 10am - 1pm, we watched the app and it didn't update from the vehicle check stage. There was no video and no phone call. I went in at 1.30pm and the vehicle was parked ready to collect. The paperwork wasn't ready, there had been a problem and the technician had locked-out the system when entering the parts for pricing. I waited whilst this was completed.There were two items needing attention, one urgent to replace rear brake pads, the other a wiper blade. This was the first notification I received. There was no wiper in stock, so I asked for an order to be placed.An hour or so after I returned home the app updated to say the car was ready for collection and the video arrived. I watched this and the technician noted that the brake work was to be 'done today', which of course was a few hours too late. Clearly you experienced staffing problems / communication problems on the day! We now have to make another trip to Colchester this week.

I would like to congratulate Lookers of Colchester for providing such a professional service. The issue with a intermittent fault (the worst) was sorted as were other issues discovered during the service check. I would like to mention both Rachel and Kelly on the service desk for being so remarkably helpful and supportive; especially Kelly Clancy who went out of her way to be patient with me and clarified any concerns throughout the time of repair. Kelly was extremely professional and illustrated a wide understanding and knowledge of the vehicles she was servicing. Prompt, efficient and fair, I am very satisfied with Lookers of Colchester where I will continue to send my vehicle for service and repair. Thank you.

Living over 30 minutes away the collection option really helps.

Everything was excellent- although my service book did not get stamped but I will do this when I next go to Colchester

Contract documents were sent out very close to agreed collection date, suggest these are sent earlier to avoid rush in the days prior to collection. Otherwise great service experience.

Mike Needham was outstanding in making this happen - polite, knowledgeable and it felt like he had the customer’s best interest at heart.

overall a good interaction with Lookers but I was unable to see the actual car we were interested in which was disappointing. In addition we felt the px value was very low given they sold us the vehicle only 7 months before.

Excellent service and communication. Ross & James were outstanding

Everything was very satisfactory, with helpful, efficient and very friendly staff.

The staff at the Colchester Dealership are always very helpful and welcomingI saw Kelly yesterday and she was very busy due to staff absences but still managed to give me her time and keep me up to date (and even made me a cup of tea)