I thought I had found exactly the car I wanted to buy (EX30) and did a test drive. I did not like the car (the interior seemed really plasticy and I did not like the dependance on the screen to do basic things) and now have to spend some time re-thinking which car I would like. (I decided the EX40 is bigger than I would like.)However, I would give Aaron Muckle 5 stars for his helpfulness!

I booked a test drive as we are starting to think about a new car. When I got there and explained our situation (we are just finishing up paying off our honeymoon then will be ready - so likely January time) it became very apparent the sales rep was no longer interested and didn’t end up taking us for a test drive. I was not made aware that a test drive had to be within any conditions in order to be booked. My partner had both travelled specifically from Suffolk for the appointment. The rest of the appointment the rep was clearly put out and ready for us to leave. I was very set on purchasing a Volvo but certainly wont be going back to the Colchester depot and likely will end up going for a secondhand one purely due to his attitude.

I have kept cars and still has a Toyota which has service plan in Colchester and I have never complained before with them because I found their service and customer service super efficient.NOTE: PLEASE DO NOT CONTACT ME ON MY PHONE/MOBILE. Because of my job commitments I can not attend the phone always and only contact via email.1. The invoice says that the car had complimentary wash and vacuum, however I found sugar particles were on car dashboard and at floor of passenger side front seat. I am not sure about the wash was done as I found the front, back and side glass exactly the same as they were before.2. The invoice does not give details of health check and I don't know if windscreen washer fluid, coolant, brake fluid, engine oil etc were replaced?3. I wanted to know if my car has function of auto bay parking? I thought it has but could not find in central display screen so specifically mentioned in the pre service questionnaire but I did not get the answer.4. When I had purchased the car last year, soon after I found out the sunroof glass was broken and when I had brought it for check up, my concerns were immediately disregarded and no one checked the sunroof panel as a whole but they just looked at the sunroof glass and immediately told me that the glass was broken from accident (there was not any accident involved). I am giving my feedback that this could have been dealt differently. I have not tried to open the sunroof panel since then as I don't want these cracks to go worse.

customer placed holding deposit for vehicle but then got one at teeside branch as it was the spec that he was looking for, has since requested refund and advised 3-5 days but is now on 9th day and still waiting for it. also unhappy with the salesman at colchester due to his attitude after advising he had purchased elsewhere

Aaron stepped in when the original contact was on a half day. He was excellent.Original contact sent a pretty amateur video and then was on a course. By the time he got back to me on his return I had bought a car elsewhere. Who monitors emails when people are not in ?Car had not been prepared prior to visit.Aaron excellent and left an out of office message to explain his absence.Original contact had not and his message to me on his return was similarly muddled like the original video.The experience I had at another dealership was a million miles from yours. Clear, professional , helpful. I travelled to Portsmouth to view and collect … and Colchester is local to me !Three stars is from Aaron’s input .. excellent.Otherwise wouldn’t buy from you in the future as the experience did not make me feel it was professional or valued me as a customer. Your car sold easily enough but maybe that’s all you cared about. I am sure Volvo would be unimpressed too.

Hi no idea you still have my car and no idea if it’s fixed? You have had it a week now!!!

Andy in Sales was very straightfoward, communicative and helpful. And, he didn't use pressure. Unfortunately, the car I was interested in sold before I was ablebto come to look at it.

After looking at XC40 cars on the Lookers Colchester website I was called by a Ben Smith asking if I would like a test drive, which he arranged for the next day at 11.00am. Arriving in good time I failed to find a salesman, the reception desk was not in operation and there was no sign of a vehicle readied for test driving. Finally my wife and I decided it was a waste of time and left. My subsequent email to Ben Smith regarding this non-event has been totally ignored. Obviously Lookers do not want my custom.

The staff I dealt with were very good but the car was incorrectly listed on Autotrader. Also, getting the deposit back is rather slow.

Th lady on the service desk very helpful an the car was nice and clean and tide