HiWhen phoning i cant get through (No real issue but would be nice to actually get a call back rather than just wasting my time trying to phone)When i try and submit a query on the Volvo Glasgow webiste it continually doesnt let me submit it as it doesnt accept anything in the "Query" fieldIdeally would like to order my parts sooner rather then later since i got given the wrong ones previously...1X 9992514X Top mount bolts that also hold the strut brace in placeThanks

Dear Phil/EuanI wanted to make you aware that the vehicle has suffered a serious breakdown this afternoon.Whilst driving on a winding country road at approximately 60 mph, the vehicle lost all propulsion and would no longer respond to the accelerator. Fortunately, I was able to bring the vehicle to a safe stop. I had myself, my mother and my daughter in the car.The electrical systems remained operational, however the engine appeared to cut out and the vehicle will now not restart or go off. Pressing the start button produces no response and there are currently no warning messages displayed.As you are aware, I raised concerns regarding hesitation and delayed acceleration whilst the vehicle was recently in your workshop and asked that this be investigated.Given the nature of this breakdown, I am concerned that this incident may be connected to the acceleration concerns I previously reported.One of the reasons I chose to purchase a Volvo was its reputation for safety and reliability (especially since I had just had a serious car crash). Experiencing a complete loss of propulsion whilst travelling at speed has understandably affected my confidence in the vehicle.The vehicle is currently awaiting recovery through my breakdown provider and I will update you once further information is available.Kind regards,EilidhSent from Outlook for Android________________________________________From: Eilidh CalvertSent: Wednesday, 01 April 2026 15:23:01To: Phil Curley; Euan FerriesCc: Vehicle Complaints; davidSubject: Re: xc40 returnDear Phil,Thank you for sharing the video update.I note from the video that the paintwork has been redone, the corrosion addressed, and that the electrical systems have been updated and are currently functioning. I also note that the acceleration concern has been assessed, with no fault identified.I will review the vehicle on its return and monitor its performance over the coming days, particularly in relation to the previously reported electrical and acceleration issues, given that these were intermittent.Thank you again for arranging the collection and return of the vehicle.Kind regards,EilidhSent from Outlook for Android________________________________________From: Eilidh CalvertSent: Wednesday, April 1, 2026 2:43:07 PMTo: Phil Curley; Euan FerriesCc: Vehicle Complaints; davidSubject: Re: xc40 returnDear Phil,Thank you for the update.Before the vehicle is returned, could you please confirm what repairs and checks have been carried out, including the outcome of the inspection relating to the paintwork, electrical system, and the acceleration concern I raised?I would also appreciate it if you could share the video of the completed work that was mentioned previously.I have intermittent access to emails/phone today. Tomorrow morning I will be unavailable due to a prior appointment, but I expect to be back around lunchtime, so collection around that time should be suitable.Thank you, and I look forward to hearing from you.Kind regards,EilidhSent from Outlook for Android________________________________________From: Phil CurleySent: Wednesday, April 1, 2026 1:24:00 PMTo: Eilidh CalvertSubject: xc40 returnGood Afternoon Eilidh,Hope you are well.I have tried to give you a call and do appreciate that you will be busy.Your car will be delivered back to you in Aberdeen round about lunch time tomorrow.RegardsPhilPhil CurleySales ExecutiveT: 0141 332 8888PhilCurley@lookers.co.ukLookers Volvo Glasgow4 Mossland Drive, Hillington Park,Glasgow, G52 4FA

For the attention of the Directors and Senior Complaints Team,I am writing to formally escalate an ongoing complaint regarding a 2025 Volvo XC60 B5 Ultra (Registration: OX25AKV - now X77KCM) purchased from Lookers Volvo Glasgow on the 10th of April 2026 for approx. £45,000.To date, my ownership experience with this "nearly new" vehicle has been severely compromised by significant faults, an administrative failure in its maintenance record, and a profound lack of communication from the dealership. This culminated on the 15th of June when I had to raise a second complaint to your Service Manager, Neil, who had contacted me following my initial concern (Ticket Ref: 88988903). I've not yet had a response to the second concern around vehicle servicing.Since that submission, a third and highly alarming safety and quality issue has come to light. I am now seeking a holistic resolution from Head Office regarding the following three distinct matters:1. Faulty Hands-Free Tailgate & Service FailuresImmediately after handover, I identified that the foot-activated hands-free boot lid function was entirely non-operational. It took Lookers Glasgow nearly six weeks of ignoring emails and avoiding communication to finally provide an assessment date, which is currently scheduled for Monday, the 29th of June.2. Omission of the First Annual ServiceThe vehicle was handed over to me with less than 9,000 miles on the odometer under the guise of meeting full Volvo Approved Used standards. However, the vehicle’s service record shows the only inspection ever carried out was the factory Pre-Delivery Inspection (PDI) in July 2025. Because the vehicle’s internal 12-month service clock is ticking down from that PDI date, a "Service Now" warning has taken over my dashboard less than 10 weeks into my ownership. Lookers failed to complete the required annual service before selling the car, leaving me to face a £500 maintenance bill and a compromised manufacturer's warranty.3. Substandard and Unrepairable 22" Alloy WheelsHaving recently sustained minor cosmetic chips to two of the alloy wheels, I attempted to utilise the Lookers minor damage insurance policy that I purchased alongside the car. I took a morning off work using annual leave and presented the vehicle to the repair specialist approved by the insurer.Upon inspection, the technician revealed that all four wheels had been heavily refurbished on a diamond-cut lathe prior to my purchase. Crucially, they have been shaved down so close to their structural limits that the technician cannot guarantee a safe cosmetic repair on the chipped wheels; there is simply not enough metal left to work with. Furthermore, the remaining wheels are similarly compromised, meaning any future minor damage will render them completely unrepairable and require total replacement. I was sold a £45,000 premium vehicle with alloy wheels that weren't new, had been heavily refurbished and are effectively spent, which represents a severe misrepresentation of the vehicle's condition and longevity. You sold me an asset that cannot be maintained under the very insurance policy you packaged and profited from.Legal Context & Statutory RightsUnder the Consumer Rights Act 2015, goods supplied by a trader must be of satisfactory quality, fit for purpose, and as described. The law outlines that the quality of goods includes their state, condition, and durability, relative to the price paid and the description applied.A premium, nearly-new vehicle cannot be considered of "satisfactory quality" or "durability" when its components are delivered in a state of terminal wear (alloys shaved to their absolute limit), when core electronic features are faulty at the point of sale (faulty boot operation), and when its mandatory servicing schedule has been neglected. Because these issues came to light within the first six months after purchase, the statutory presumption is that these defects were present at the time of delivery.Required ResolutionsTo resolve this matter amicably without further escalation, I require Lookers to commit to the following remedies during the vehicle’s upcoming workshop visit on the 29th of June:1. Tailgate Repair: Full diagnostic and successful repair of the hands-free boot functionality.2. Complimentary First Annual Service: The overdue first annual service must be carried out in full, the digital service history updated, and the dashboard monitor reset at 100% cost to Lookers' sales preparation budget.3. Replacement Alloy Wheels: A brand-new, factory-standard set of OEM Volvo 22" alloy wheels must be supplied and fitted to replace the structurally compromised, heavily lathed wheels currently on the car.Please confirm within 5 working days whether Lookers is prepared to meet these reasonable remedies.If the business is unwilling to fulfil its statutory obligations under the Consumer Rights Act 2015 to resolve these issues, please treat this email as a formal request for a Final Right of Reply / Deadlock Letter. This will allow me to immediately escalate this matter to the Motor Ombudsman for independent adjudication without further delay.I look forward to your prompt response.Yours sincerely,Kevin McAuley

I took out a EMaC service plan with the Glasgow North branch, put over 2 years of money into this with only one Mot done, my balance didn't look to be climbing & I asked EMaC to cancel my agreement, after putting in £685 I received a refund on £432 after deductions of 1 Mot & cancellation fee, they sent myself a breakdown & there was a deduction of £187 management fee, can you explain this please...

My car was booked in for its first service. Dropped off at 10am & collected the courtesy car which was DISGUSTING. Even the woman who took me to the car said that she thinks someone had taken it off roading. It was filthy inside & out. Not to mention it only had 20 miles of range therefore petrol would be required immediately (for reference i live 22 miles away). Im happy to put petrol in but that is ridiculous.I asked roughly when the car would be ready & was told “afternoon”. I called at 1430 & asked for an update to be told it hadnt even been looked at yet & because I took a courtesy car I am essentially at the bottom of the list (something that also never been explained to me!)The location of this Lookers Volvo is right at the motorway for Glasgow & at rush hour your stuck. I explained I wasnt wanting to wait until 1730 at the earliest for my car & I was coming to get it immediately & would rebook NOT with a courtesy car. The woman told me the earliest date would be within 6 weeks & when I told her I have rebooked on the volvo app for the following week she said that appointment would be cancelled!!?When i booked this service originally it was £399 + £25 for the courtesy car, when I rebooked for next week the price is now £484 WITHOUT a courtesy car. After speaking to the manager he said he would honour the £399 price & sent me email confirmation because honestly my trust has GONE from this dealership.The lack of customer service & communication is ridiculous, taking my £40,000 car in for its first service has been such a hassle & I would never think to complain but what a waste of a day! Hopefully next week runs smoother but I felt compelled to share my experience.

I have tried to contact the car dealer with the following question but won’t submit and says something went wrong on their sideHi I am due my service on the car in about 2-3 months. I think by then I will need 2 new tyres so could you give me a quote for 2 tyres ( brand also ) so I can decide if I wait and get them done during the service or get them before then. Reg W111ANF I do understand the price might change in the next few months

Good afternoonI'm sorry I'm having to escalate this issue up to your complaints team, and I'd hoped the issue outlined in the email trail below could have been resolved quickly, amicably and without any issues.However, I have an unresolved issue with a feature on a vehicle I purchased from you in April of this year for almost £45,000. The enquiry number on the sales documentation is 8373658, and the registration number was OX25AKV. The hands free boot opening feature doesn't work on the vehicle.As you can see from the email trail below, I'm getting nowhere with the Glasgow Hillington Team who have now not responded to me since Tuesday 12th May despite me trying to follow up with the branch's general manager, once the sales executive stopped responding.Any support you could provide in asking the showroom to engage and resolve the issue would be appreciated.Many thanks,Kevin McAuley----- Forwarded message -----From: Kevin McAuleyTo: volvoglasgow@lookers.co.ukSent: Sunday, 31 May 2026 at 17:22:51 BSTSubject: Fw: New Volvo IssueFAO General Manager / Sales ManagerHi there,I hope you can help.I viewed a Volvo XC60 on 3rd April, purchased it and collected it the following week, on 10th April. The vehicle was OX25AKV, although I've since put a private registration number on it.At the time of purchase, there was a minor issue with one of the vehicle's features: our salesman, Thomas Northcote, couldn't operate the hands-free boot-opening function.Since collecting the vehicle, I've tried time and again to link up with Thomas to have it inspected and the fault rectified. As you can see from the email trail below, which started on 16th April, I've not really gotten any further.I really don't like complaining, and I realise how busy people are, so I always try to give people the benefit of the doubt and resolve things amicably. At this stage, despite having tried to resolve the issue since 16th April, I'm no further forward and feel I have no choice but to escalate the situation, as Thomas is no longer replying to emails.Apparently, Thomas has asked the Service Centre to book my car in for inspection, but I have no idea when, and I've heard nothing since.Is someone able to organise for my vehicle to be inspected and for the issue with the hands-free boot function to be resolved, please?Best wishes,Kevin McAuley

Submitted form fields:Customer Web Form Type: General Webform EnquiryFirst Name: LeighLast Name: PayneEmail Address: therobynpayne@gmail.comTelephone Number: 07897653382Enquiry details: I am writing to make a formal complaint regarding my recent experience with your service department. I have worked in the service industry myself and fully understand the pressures that can come with customer-facing roles. However, I can honestly say that the level of poor customer service I have received from your staff has been among the worst I have experienced. I am disabled and made this clear when I dropped my vehicle off for servicing this morning. Despite explaining my circumstances, there was no clear communication provided regarding how long the service was expected to take. As a result, I was left walking around the streets for an extended period without any information or updates. When my issue was eventually assessed, the communication I received regarding the next steps was not only inaccurate but was delivered in an unnecessarily hostile and dismissive manner. The attitude displayed by members of your service team was rude, unprofessional, and completely unacceptable. I believe all customers deserve to be treated with respect, particularly when they have made reasonable efforts to communicate their needs in advance. The lack of consideration shown towards my disability, combined with the poor communication and hostile behaviour, has left me extremely disappointed with your organisation. I would like this matter to be formally investigated and escalated to the appropriate management team. I also request written confirmation that this complaint has been received and details of any actions that will be taken as a result. I look forward to hearing from you and trust that this complaint will be treated seriously. Thank you, Leigh PayneDealership: Lookers Volvo GlasgowDealership ID: 71FE9C31-88CD-41C9-96CC-733B26F3DBACEnquiry Type: AftersalesSource: https://www.lookers.co.uk/volvo/contact-us/lookers-volvo-glasgow?srsltid=AfmBOopDAh_rwfiKB5r29bPm9B8kxrEw-K939aeqNXWqTeZJL1qdxzhcEngagement Score: 0Customer Session Interactions:https://www.lookers.co.uk/volvo/contact-us/lookers-volvo-glasgow?srsltid=AfmBOopDAh_rwfiKB5r29bPm9B8kxrEw-K939aeqNXWqTeZJL1qdxzhc

I have a Volvo XC60 which has been adapted with Hand Controls due to my medical condition. The vehicle has developed a recurring fault via the hand accelerator from March ‘26. New part was fitted in early May after delay but this one failed again on 18 May. Vehicle has been waiting for inspection and repair since then and has not been looked at by Lookers Glasgow yet as of 10 June. I need this vehicle to undertake my employment properly as it also has a hoist fitted so that I can transport my necessary mobility scooter. When the most recent failure occurred, 76 faults and 36 pending were identified by computer diagnosis on site. I do not understand why my vehicle has been sitting unattended with a fault for weeks, and I need my car to be repaired and returned asap please.

I purchased my second car from Lookers Volvo Glasgow. First car was an XC40 and we enjoyed it so much we replaced/purchased another XC40 last October 2025. My first volvo included a service plan. The new car unfortunately does not and this was not part of any correspondence at the time of the sale at the time.. I phoned Lookers Volvo Glasgow today (5th June 26) to make an enquiry into how much my first service for my current car will cost. I was informed £399 plus VAT. This is what I am complaining about. I am contracted to 9K miles per year and have done 4.5K since new to date. So Lookers will probably get the car in October with less the 8K on the clock, and yet you want to charge me £399 plus vat for an oil and filter change plus a pollen filter. This seems totally unreasonable especially the low mileage I have done.If your servicing was so costly why was I not provided the chance of a service plan at the point of sale. At part of the servicing you will no doubtlook at my brakes, my tyres, my suspension. Well at less than 8K miles volvo I can guarantee all will be fine.It will certainly make me think buying a 3rd volvo if such high servicing costs are in place. Maybe your salesperson should have made it clear at the point of sale. I am a pensioner and cannot simply afford such high servicing costs £399Plus vat when I do minimal milage especially over the first year. Perhaps Year 2 and 3 I can understand a higher cost but not year one. Looking forward your response to my complaint.Norman Dyce