not the bet experience Polestar in for repair. Collection asked to speak to SM to raise his concerns and frustration. In the office with him addressing the pat 3 days to which he changed his deminer quite frankly i couldn't care less. Cust opened the door and left the office never been so disgusted. Poor customer service for him and also his colleagues.

New XC60 Ultra collected 4.4.26.I wish to record the following.On way home noticed rattle from rear of car, removed hatch cover and test drove car.Rattle appears to be from sunroof shade, worse when shade retracted, better when shade closed.

I already raised complaint about Lookers Volvo Glasgow for either loosing my locking wheel nut or not even delivering it in the first place.The maintenance team ordered new set for me.Today I took my car for tyre repair to a different location as you don't do that. I was advised that the nut is wrong size.I drow to your office but the maintenance team is off today and not back until Tuesday. I spoke to Eve at the reception desk. She was very unprofessional and rude. I asked for anyone to speak to she said she doesn't know who I should speak to and to come back on Tuesday (in 4 days!).I waised my time again because of your mistake! I would need to take time off work (again) on Tuesday. I am driving my car with punctured tyre for weeks now because your team lost my wheel nut, and didn't order the correct one after that.I would expect for official Volvo and Polestar maintenance team to know which size of nut is required for which vehicle.This is the worst customer service I've ever experienced. Starting from the people at the reception to maintenance team. I tried also to call but customer service is closed. I am expecting for company this size to have people available for support.For the next service I would rather drive for few hours to different location than come here. There is obviously a lot of issues in management and customer service.I expect someone to call me ASAP otherwise I will be at Lookers Glasgow first thing Tuesday morning.

Good morning,I am writing to escalate an issue regarding a missed MOT appointment for our company vehicle, registration SF23YBU, at Lookers Volvo Glasgow.This vehicle was originally booked for an MOT, which included collection from and drop-off to our office address. When the booking date was amended to 30/03/2026, your team failed to transfer the collection arrangement to the new date. As a result, the car was never collected, and the appointment was missed through no fault of our own.When I spoke with your customer service team this morning, I was informed that the next available slot is not until the start of May. Because of an administrative error on your end, we are now left paying a month's lease costs for a vehicle that will sit unused in our car park.Because this error was made on your end, we cannot accept a month-long delay. Could you please review this urgently and look for a solution to get this vehicle MOT'd as soon as possible? The primary email address for our team is companycars@agbarr.co.uk.Kind regards,FraserCompany CarsA.G. BARR p.l.c.www.agbarr.co.uk

My complaint is against lookers Edinburgh but it's not an option as it's under a different name now. I bought an Audi 5 years ago and was told that the timing belt would be done as it was 5 years old. I have just sold my car and the trader gave me £600 less because of this.. I don't like being lied to. I have nothing in writing I trusted the salesman. Is there anything you can do in this matter please...

After 2-year service on 23rd March my locking wheel nut wasn't returned to my repair kit. I only noticed this today, 28th March when I took my car for tyre repair (as it was suggested by your staff).I immediately returned to your facility but maintenance team wasn't there as they finish at 12pm on Saturday. Now I need to wait until Monday and reschedule tyre repair.Please note I purchased the car through this company, it was delivered by Lookers Glasgow team, and the repair kit was complete.One of the staff I spoke to today was asking when and where I got the car and if I used the kit before. Obviously trying to put blame on someone else.I am expecting someone from your company to bring my locking wheel nut on Monday morning to my address as I cannot take time of work to drive to you facility and collect it.I understand this might have been an error but you should consider if some final checks should be put in place to ensure all items from the repair kit are returned to customer.

Dear Sir,I am bringing to your attention a complaint in relation to my dealings with Lookers Volvo Glasgow.On the 10th of March, my partner and I took out a Motability vehicle with Volvo for my son Jack. This is our fourth Motability car through the Motability Scheme. We were taken through all the relevant paperwork on the day.As I myself was the lead driver, as I am my son's main carer, the representative said it was a good idea to put my partner on as the second driver in case any event arose where he needed to drive the car. Again, all seemed very straightforward. We waited longer than expected for our vehicle; however, after quite a few months, it had arrived.We were told to have all documents with us, including identification and driving licences. The process on that day took several hours, but we were aware it takes quite a bit of time to get insurance details sorted.Once everything was completed, I drove the car back to our home address, which now brings me to my complaint.On the 13th of March, I was involved in an accident. Luckily, we were not in the vehicle at the time. I contacted Direct Line immediately. They seemed quite confused when I gave them my details for the insurance. They informed me I was not insured to drive the car.I said there must be a mistake and asked them to check again. The gentleman told me to remove myself from the vehicle, and I was very confused. My son Jack was completely distraught, as was I. The gentleman explained that Mark, my partner, was the only one insured and allowed to drive the vehicle.After trying to explain to the gentleman at Direct Line that this must be an oversight, he allowed me to drive the car to my home address, which was 10 miles away. I was very stressed, knowing at that point I was uninsured and aware of the enormity of this situation.I contacted Motability as soon as I got home and told them what had happened. They advised me to be put onto their insurance via Direct Line immediately. They had also informed me that it had been over a year that I had been driving with no insurance. She also advised me that it had to be flagged to another department to see if they wanted to take it any further, as I had not been insured while driving the car.I was horrified at the thought of myself driving with no insurance, putting myself at risk, as well as my partner, my two sons, and anyone else for that matter. My son Jack has anxiety, as does my other son Adam, and this has only exacerbated their condition, as they already have great difficulty going on outings.The enormity of this is that if I had not been out on the 13th of March to that appointment and this had happened, I still would have been no wiser and still uninsured.I really had put my trust in Volvo Lookers, as they had said on the telephone and in person that they were extremely professional and had everything in hand to make the process as stress-free as possible, and to leave everything to them to deal with as part of the service.This was not the case. They have left myself and my family at great risk, which I feel is negligent.My details are as follows:Louise Massey / Mark Burrows1 Walled Garden, Dalnair Estate, Glasgow, G63 0FF07505146170Registration number: SG25 MJYLooker Volovo Glasgow Paisley BranchYours faithfully,Louise Massey

I have waited a month for a repair and service car broke down. Received no updates unless I phoned , when I picked up car was dirty so they took to clean . Then when clean body work scratched in multiple locations and denied all awareness then took to look at it and then said was like that when it arrived ? Car was not like that when it left my house and no one mentioned the damage when servicing or on any calls … Ive raised investigation through Tusker and will be raising complaint direct with Volvo

Our last 3 cars have been BMW, Range Rover and Mercedes. This was by far the best experience from support choosing the car right through to collection. Being kept up to date and all questions answered.Our first time with a Motability car. The process was new. I cannot compliment Ryan Hay enough for his customer experience focus.

cust paid £250 deposit on 08.02.26, cust has not received the deposit back.13.02 the cust advised they were not going ahead.