My husband is a motability customer , he is due to select a new vehicle in September , we are both interested in talking to the motability rep at Lookers Volvo Glasgow , Twice I have phoned to arrange a date and time to come in and chat with the rep but twice , two weeks in a row no one has bothered to call back , this is very disappointing as a customer , are motability customers nor as valued as a sales customer ? So today we decided to just drop in to the showroom but there was absolutely no where to park , even the disabled parking spots were occupied by cars not displaying the blue badge , so we turned around and went home .We are both incredibly disappointed by these events , I would appreciate your feedback please

I dropped my car off for service on 20/7. Everyone was very helpful and efficient. I collected my car at 2pm that afternoon. I did not do a full inspection of my car at this time, as I wouldn’t expect the need to, when I’m having it serviced by a reputable dealer. I drove directly home into my driveway. This morning I came to use my car and found a large scratch the entire way along the near side.When I spoke to Neil in servicing he told me “a small scratch was noted on the passenger door and on the bonnet” during the initial inspection and “we would not be taking any responsibility. You didn’t notice it until this morning”. These small scratches noted in the initial inspection are absolutely there but are not the same scratch that I was describing. Which I explained to Neil. This also confirms it was not there when I dropped the car off yesterday morning.I absolutely understand that mistakes happen but I now have a car which will require repair and I was thoroughly unimpressed with the condescension that I was spoken to with.I’ve been using Volvo for many years but certainly will be speaking with them too, and will not be using Lookers. I have video and photographs of the damage that I’ll be contacting Volvo with directly.

At the end of May Pauline Heslop agreed to make a payment of £200 to me as compensation for the oil spilled on my driveway caused by a fault in the service done by your company. Despite several emails, telephone calls and promises, this has not happened and Pauline is now ignoring my telephone calls to her.

vehicle has had multiple issue with the sensors and either assured they are fixed or unable to find anything wrong with them. latest occurrence has been while on holiday last week and boot flew open while driving without any warning or error messages to indicate an issue and the families contents went all across the road including jewelry. vehicle in around the 23rd July again for the sensors but wants the severity of this recent issue to be known

I called on the 26th of May to put my car in to be checked over as the main screen was constantly turning off along with cruise control /phone /air con &sat nav.On the phone the earliest I could get booked in was 13th of July .I was asked if I would need a loan car and I said yes .Today when I brought my car in ,I was told my booking was not in the system even though I was sent an email confirming my booking .I was then told they would need to look to see if there was space so that was fine and I signed the form .I then said I was supposed to be getting a loan car for one day and was told 'well I didnt know , you are supposed to pick it up the night before and there might not be one available and that there would be a £25 payment for insurance .I said to the receptionist that when I made the booking over the phone I said yes to a loan car as I need a car for work and there was no mention of a payment for insurance .I was told to bring my car in on the 13th in the afternoon where there would be a loan car for me and that my car would be looked at and that it is still under warranty as it is just over a year old .I have never had any problems with any volvo I have bought from you and the customer service has always been great until today I felt I was being spoken to in a rude manner and no apology as to why my booking wasnt in the system even though I spoke to a member of staff over the phone in May and she said it was all booked in .

I have been told by the Motobility scheme to contact yourselves ..and let the manager of Glasgow know what happened. I had my car serviced on Friday and on collection of car I was told that my two back tyres were needing replaced asap as they were illegal to drive that they were bad . The gentleman made me sign a form and then I leftI had to drive 22 miles on a motorway back home at 70 mph with tyres that I’ve now been told could have burst on the motorway so clearly not happy I’ve been sent away like this when I’ve been told that you should had got them fixed there before sending me away like this. Mobility have also raised a complaint about this and have told me to do the same.

HiWhen phoning i cant get through (No real issue but would be nice to actually get a call back rather than just wasting my time trying to phone)When i try and submit a query on the Volvo Glasgow webiste it continually doesnt let me submit it as it doesnt accept anything in the "Query" fieldIdeally would like to order my parts sooner rather then later since i got given the wrong ones previously...1X 9992514X Top mount bolts that also hold the strut brace in placeThanks

Dear Phil/EuanI wanted to make you aware that the vehicle has suffered a serious breakdown this afternoon.Whilst driving on a winding country road at approximately 60 mph, the vehicle lost all propulsion and would no longer respond to the accelerator. Fortunately, I was able to bring the vehicle to a safe stop. I had myself, my mother and my daughter in the car.The electrical systems remained operational, however the engine appeared to cut out and the vehicle will now not restart or go off. Pressing the start button produces no response and there are currently no warning messages displayed.As you are aware, I raised concerns regarding hesitation and delayed acceleration whilst the vehicle was recently in your workshop and asked that this be investigated.Given the nature of this breakdown, I am concerned that this incident may be connected to the acceleration concerns I previously reported.One of the reasons I chose to purchase a Volvo was its reputation for safety and reliability (especially since I had just had a serious car crash). Experiencing a complete loss of propulsion whilst travelling at speed has understandably affected my confidence in the vehicle.The vehicle is currently awaiting recovery through my breakdown provider and I will update you once further information is available.Kind regards,EilidhSent from Outlook for Android________________________________________From: Eilidh CalvertSent: Wednesday, 01 April 2026 15:23:01To: Phil Curley; Euan FerriesCc: Vehicle Complaints; davidSubject: Re: xc40 returnDear Phil,Thank you for sharing the video update.I note from the video that the paintwork has been redone, the corrosion addressed, and that the electrical systems have been updated and are currently functioning. I also note that the acceleration concern has been assessed, with no fault identified.I will review the vehicle on its return and monitor its performance over the coming days, particularly in relation to the previously reported electrical and acceleration issues, given that these were intermittent.Thank you again for arranging the collection and return of the vehicle.Kind regards,EilidhSent from Outlook for Android________________________________________From: Eilidh CalvertSent: Wednesday, April 1, 2026 2:43:07 PMTo: Phil Curley; Euan FerriesCc: Vehicle Complaints; davidSubject: Re: xc40 returnDear Phil,Thank you for the update.Before the vehicle is returned, could you please confirm what repairs and checks have been carried out, including the outcome of the inspection relating to the paintwork, electrical system, and the acceleration concern I raised?I would also appreciate it if you could share the video of the completed work that was mentioned previously.I have intermittent access to emails/phone today. Tomorrow morning I will be unavailable due to a prior appointment, but I expect to be back around lunchtime, so collection around that time should be suitable.Thank you, and I look forward to hearing from you.Kind regards,EilidhSent from Outlook for Android________________________________________From: Phil CurleySent: Wednesday, April 1, 2026 1:24:00 PMTo: Eilidh CalvertSubject: xc40 returnGood Afternoon Eilidh,Hope you are well.I have tried to give you a call and do appreciate that you will be busy.Your car will be delivered back to you in Aberdeen round about lunch time tomorrow.RegardsPhilPhil CurleySales ExecutiveT: 0141 332 8888PhilCurley@lookers.co.ukLookers Volvo Glasgow4 Mossland Drive, Hillington Park,Glasgow, G52 4FA

For the attention of the Directors and Senior Complaints Team,I am writing to formally escalate an ongoing complaint regarding a 2025 Volvo XC60 B5 Ultra (Registration: OX25AKV - now X77KCM) purchased from Lookers Volvo Glasgow on the 10th of April 2026 for approx. £45,000.To date, my ownership experience with this "nearly new" vehicle has been severely compromised by significant faults, an administrative failure in its maintenance record, and a profound lack of communication from the dealership. This culminated on the 15th of June when I had to raise a second complaint to your Service Manager, Neil, who had contacted me following my initial concern (Ticket Ref: 88988903). I've not yet had a response to the second concern around vehicle servicing.Since that submission, a third and highly alarming safety and quality issue has come to light. I am now seeking a holistic resolution from Head Office regarding the following three distinct matters:1. Faulty Hands-Free Tailgate & Service FailuresImmediately after handover, I identified that the foot-activated hands-free boot lid function was entirely non-operational. It took Lookers Glasgow nearly six weeks of ignoring emails and avoiding communication to finally provide an assessment date, which is currently scheduled for Monday, the 29th of June.2. Omission of the First Annual ServiceThe vehicle was handed over to me with less than 9,000 miles on the odometer under the guise of meeting full Volvo Approved Used standards. However, the vehicle’s service record shows the only inspection ever carried out was the factory Pre-Delivery Inspection (PDI) in July 2025. Because the vehicle’s internal 12-month service clock is ticking down from that PDI date, a "Service Now" warning has taken over my dashboard less than 10 weeks into my ownership. Lookers failed to complete the required annual service before selling the car, leaving me to face a £500 maintenance bill and a compromised manufacturer's warranty.3. Substandard and Unrepairable 22" Alloy WheelsHaving recently sustained minor cosmetic chips to two of the alloy wheels, I attempted to utilise the Lookers minor damage insurance policy that I purchased alongside the car. I took a morning off work using annual leave and presented the vehicle to the repair specialist approved by the insurer.Upon inspection, the technician revealed that all four wheels had been heavily refurbished on a diamond-cut lathe prior to my purchase. Crucially, they have been shaved down so close to their structural limits that the technician cannot guarantee a safe cosmetic repair on the chipped wheels; there is simply not enough metal left to work with. Furthermore, the remaining wheels are similarly compromised, meaning any future minor damage will render them completely unrepairable and require total replacement. I was sold a £45,000 premium vehicle with alloy wheels that weren't new, had been heavily refurbished and are effectively spent, which represents a severe misrepresentation of the vehicle's condition and longevity. You sold me an asset that cannot be maintained under the very insurance policy you packaged and profited from.Legal Context & Statutory RightsUnder the Consumer Rights Act 2015, goods supplied by a trader must be of satisfactory quality, fit for purpose, and as described. The law outlines that the quality of goods includes their state, condition, and durability, relative to the price paid and the description applied.A premium, nearly-new vehicle cannot be considered of "satisfactory quality" or "durability" when its components are delivered in a state of terminal wear (alloys shaved to their absolute limit), when core electronic features are faulty at the point of sale (faulty boot operation), and when its mandatory servicing schedule has been neglected. Because these issues came to light within the first six months after purchase, the statutory presumption is that these defects were present at the time of delivery.Required ResolutionsTo resolve this matter amicably without further escalation, I require Lookers to commit to the following remedies during the vehicle’s upcoming workshop visit on the 29th of June:1. Tailgate Repair: Full diagnostic and successful repair of the hands-free boot functionality.2. Complimentary First Annual Service: The overdue first annual service must be carried out in full, the digital service history updated, and the dashboard monitor reset at 100% cost to Lookers' sales preparation budget.3. Replacement Alloy Wheels: A brand-new, factory-standard set of OEM Volvo 22" alloy wheels must be supplied and fitted to replace the structurally compromised, heavily lathed wheels currently on the car.Please confirm within 5 working days whether Lookers is prepared to meet these reasonable remedies.If the business is unwilling to fulfil its statutory obligations under the Consumer Rights Act 2015 to resolve these issues, please treat this email as a formal request for a Final Right of Reply / Deadlock Letter. This will allow me to immediately escalate this matter to the Motor Ombudsman for independent adjudication without further delay.I look forward to your prompt response.Yours sincerely,Kevin McAuley

I took out a EMaC service plan with the Glasgow North branch, put over 2 years of money into this with only one Mot done, my balance didn't look to be climbing & I asked EMaC to cancel my agreement, after putting in £685 I received a refund on £432 after deductions of 1 Mot & cancellation fee, they sent myself a breakdown & there was a deduction of £187 management fee, can you explain this please...