Good morningI’d like to raise a complaint. I received a text on 14 May 2026 asking me to phone or book my vehicle online for a service and MOT . However, the online booking link suggested I could book in via Audi . Today (22nd May) Rachel phoned me to say that this was incorrect. I think it’s disappointing that your own online booking system offers options which the customer cannot take advantage of or use . This wastes customer time and there was no accountability from Rachel about this failure for the website to provide accurate service and MOT options .

Please provide an appropriate email address for me to submit my complaint.I have repeatedly asked in the dealership for the franchise director’s email in order to submit detailed feedback on the absolutely appalling service I have received and I have been repeatedly fobbed off.

Deposit paid 31.03.26 £250 paid, cust has purchased the vehicle but still hasnt received the deposit back. can this be investigated

Hi Team,I hope you’re well.We have received a complaint from Thomas Ryan, which we are now forwarding on to Lookers Glasgow as the company responsible for the complaint explained below. Please note we have responded to the complaint element regarding the Volvo app.'I am then emailed on 02/01/2026 with the subject: 'Hi, we don't have a loan car on an earlier date requested, thank you' and a completely new booking for 05/02/2026. No option for dates or explanation that my previous appointment was cancelled beyond the email subject line.It ends up taking a 14-email long exchange with a customer advisor to arrange a new appointment. Each time I am in touch, I am told the next available appointment is further and further into the future. At this point, the appointment is being rescheduled for late March 2026. Nobody has mentioned that the service plan would not be honoured, though, as far as I am concerned, it was not my choice to reschedule the appointment and push the date so far back. I began looking and booked in December 2025, well in advance.I eventually get wind of the fact my service plan is not going to be honoured, despite nobody wishing to clarify this for me, and have to scramble to find a last-minute appointment in a completely different city (Stirling), take a significant amount of time off work in order to get the service done on the absolute last day of the service plan.'

I purchased a Volvo XC90 PHEV which I took possession of on 6th March 2026 from your Volvo Glasgow showroom.The salesman somehow incorrectly entered detail wrong for the complimentary Electric charger installation I I had to contact the installation firm and your salesman twice to rectify which delayed the installation by a week. I also paid £600 for for Guardx coating which I have no confirmation has been done. I didn't get the cleaning kit that should have been supplied. Having contacted the salesman twice this has still not been supplied. I have tried to contact your sales manager who never seems to be available and does not call back. I want a document confirming the Guardx has been applied properly and the cleaning Kit that should have been supplied. All in a very poor service.

Paid a deposit end of march £2,000. Cust notified that the car wasnt going to be ready when they had been advised The cust has been chasing the vehicle purchase. Last week advised it need a full rewire. paid using the cut credit card. Cust is now looking to purchase another car and really needs the funds back asap

I am writing to raise a concern regarding the recent social media activity of Elliott Macrae (Lookers Volvo Glasgow), which I believe may be inconsistent with your company’s standards of professionalism and conduct.It has come to my attention that Elliott has been commenting on posts with derogatory terms for Irish Catholics in the UK - “Tarrier Grass” to be precise. Given the public nature of social media, such actions may have implications for the company’s reputation and workplace environment.I understand that employees are entitled to personal expression; however, when online behavior potentially impacts the organisation or colleagues, it becomes a matter worth reviewing. I would appreciate it if this situation could be looked into in accordance with company policies, and appropriate guidance or action taken if necessary.I can provide screenshot of said post by email if required.

Hey Ryan,Really sorry to bother you. I am having a problem with the car and I’m quite upset. I’ve now had three punctures in 2 weeks. Not all tyre sealant containers are compatible with the Volvo. This cause me extreme issues with the last puncture? Due to me being unable to protect the car by filling the tyre with the sealant. Kwick fit cannot replace the recent container, despite the seal being broken and it not fitting to valve in the Volvo. I’m now left with nothing to ensure the safety of my children, wheels, alloys and myself?I am unsure whether the make of the tyres, which appear to be eco, are suitable for the size of the vehicle.Considering that the car has the ability for off-road? I have not hit kirbs - there has been two small nails that have caused irreparable damage? The last one ? There was a big hole in it? But whatever caused the damage? Was no longer there.I do not feel confident in the car at all at the moment. I have spent five days in quickfit in the past two weeks? At one point? Due to being stranded in Edinburgh, at the time of the puncture, I had to wait over four hours to get the repair, as they were extremely busy - they felt sorry for me and kept their mechanics off their lunch break to get me home safe? I use the car for school runs and appointments mainly? I’m not off road? I’m not even in private car parks or in an area with a significant amount of pot holes.What are my options here? Can I put proper tyres on it? Is that allowed under the motability???? I don’t feel safe in the car at all just now. I was a bus driver for twenty years and have had many cars over the years and have never experienced anything like this before.Any help or advice you can give would be much appreciated - do I need to come in to Volvo to get a new tyre sealant? I have no problem paying for it if needs be? But I currently have nothing to assist me if another tyre goes.Kind regardsKatie

I'm still awaiting the refund of my £250 reservation fee.Fee paid on 31st March 2026, Funds to purchase car transferred on 9th April, chased up where refund was on 23rd April 2026. Time is now of the essence for the return of my monies

Dear Lookers Glasgow Customer Service Team,I am following up regarding my formal complaint about the charge applied for the washer system repair on my Volvo XC90, registration BI9 JMD.I originally raised this matter in March and, despite this, I have not received a substantive response from Lookers. Volvo Car UK has also confirmed in writing that my complaint was forwarded to Angus and Russell at Lookers Glasgow on 3 April, and that I would be contacted directly to progress the matter. I have still not received any response.This is disappointing, particularly as my original concern relates to a fault first reported in January, a delayed warranty appointment, and a repair which I believe should have been considered under my Volvo Selekt warranty rather than charged to me.To recap, I am seeking:1. A clear explanation of why the detached washer hose / seal issue was not treated as a warranty repair.2. Confirmation of who is handling my complaint at Lookers Glasgow.3. Reconsideration of the charge and reimbursement of the amount paid.4. A written response in line with your formal complaints process.Please treat this as a formal complaint chase. Given that this matter was raised in March and then referred again by Volvo UK on 3 April, I would be grateful if it could now be escalated internally and responded to within 7 days.If I do not receive a response, I will escalate the matter further through Volvo UK and the appropriate Lookers complaints route.I have copied Volvo Car UK into this email, as they confirmed this matter was referred to Lookers Glasgow on 3 April and I have still not received a response.Kind regards,Josh McDavitt