My car was booked in for its first service. Dropped off at 10am & collected the courtesy car which was DISGUSTING. Even the woman who took me to the car said that she thinks someone had taken it off roading. It was filthy inside & out. Not to mention it only had 20 miles of range therefore petrol would be required immediately (for reference i live 22 miles away). Im happy to put petrol in but that is ridiculous.I asked roughly when the car would be ready & was told “afternoon”. I called at 1430 & asked for an update to be told it hadnt even been looked at yet & because I took a courtesy car I am essentially at the bottom of the list (something that also never been explained to me!)The location of this Lookers Volvo is right at the motorway for Glasgow & at rush hour your stuck. I explained I wasnt wanting to wait until 1730 at the earliest for my car & I was coming to get it immediately & would rebook NOT with a courtesy car. The woman told me the earliest date would be within 6 weeks & when I told her I have rebooked on the volvo app for the following week she said that appointment would be cancelled!!?When i booked this service originally it was £399 + £25 for the courtesy car, when I rebooked for next week the price is now £484 WITHOUT a courtesy car. After speaking to the manager he said he would honour the £399 price & sent me email confirmation because honestly my trust has GONE from this dealership.The lack of customer service & communication is ridiculous, taking my £40,000 car in for its first service has been such a hassle & I would never think to complain but what a waste of a day! Hopefully next week runs smoother but I felt compelled to share my experience.

I have tried to contact the car dealer with the following question but won’t submit and says something went wrong on their sideHi I am due my service on the car in about 2-3 months. I think by then I will need 2 new tyres so could you give me a quote for 2 tyres ( brand also ) so I can decide if I wait and get them done during the service or get them before then. Reg W111ANF I do understand the price might change in the next few months

Good afternoonI'm sorry I'm having to escalate this issue up to your complaints team, and I'd hoped the issue outlined in the email trail below could have been resolved quickly, amicably and without any issues.However, I have an unresolved issue with a feature on a vehicle I purchased from you in April of this year for almost £45,000. The enquiry number on the sales documentation is 8373658, and the registration number was OX25AKV. The hands free boot opening feature doesn't work on the vehicle.As you can see from the email trail below, I'm getting nowhere with the Glasgow Hillington Team who have now not responded to me since Tuesday 12th May despite me trying to follow up with the branch's general manager, once the sales executive stopped responding.Any support you could provide in asking the showroom to engage and resolve the issue would be appreciated.Many thanks,Kevin McAuley----- Forwarded message -----From: Kevin McAuleyTo: volvoglasgow@lookers.co.ukSent: Sunday, 31 May 2026 at 17:22:51 BSTSubject: Fw: New Volvo IssueFAO General Manager / Sales ManagerHi there,I hope you can help.I viewed a Volvo XC60 on 3rd April, purchased it and collected it the following week, on 10th April. The vehicle was OX25AKV, although I've since put a private registration number on it.At the time of purchase, there was a minor issue with one of the vehicle's features: our salesman, Thomas Northcote, couldn't operate the hands-free boot-opening function.Since collecting the vehicle, I've tried time and again to link up with Thomas to have it inspected and the fault rectified. As you can see from the email trail below, which started on 16th April, I've not really gotten any further.I really don't like complaining, and I realise how busy people are, so I always try to give people the benefit of the doubt and resolve things amicably. At this stage, despite having tried to resolve the issue since 16th April, I'm no further forward and feel I have no choice but to escalate the situation, as Thomas is no longer replying to emails.Apparently, Thomas has asked the Service Centre to book my car in for inspection, but I have no idea when, and I've heard nothing since.Is someone able to organise for my vehicle to be inspected and for the issue with the hands-free boot function to be resolved, please?Best wishes,Kevin McAuley

Submitted form fields:Customer Web Form Type: General Webform EnquiryFirst Name: LeighLast Name: PayneEmail Address: therobynpayne@gmail.comTelephone Number: 07897653382Enquiry details: I am writing to make a formal complaint regarding my recent experience with your service department. I have worked in the service industry myself and fully understand the pressures that can come with customer-facing roles. However, I can honestly say that the level of poor customer service I have received from your staff has been among the worst I have experienced. I am disabled and made this clear when I dropped my vehicle off for servicing this morning. Despite explaining my circumstances, there was no clear communication provided regarding how long the service was expected to take. As a result, I was left walking around the streets for an extended period without any information or updates. When my issue was eventually assessed, the communication I received regarding the next steps was not only inaccurate but was delivered in an unnecessarily hostile and dismissive manner. The attitude displayed by members of your service team was rude, unprofessional, and completely unacceptable. I believe all customers deserve to be treated with respect, particularly when they have made reasonable efforts to communicate their needs in advance. The lack of consideration shown towards my disability, combined with the poor communication and hostile behaviour, has left me extremely disappointed with your organisation. I would like this matter to be formally investigated and escalated to the appropriate management team. I also request written confirmation that this complaint has been received and details of any actions that will be taken as a result. I look forward to hearing from you and trust that this complaint will be treated seriously. Thank you, Leigh PayneDealership: Lookers Volvo GlasgowDealership ID: 71FE9C31-88CD-41C9-96CC-733B26F3DBACEnquiry Type: AftersalesSource: https://www.lookers.co.uk/volvo/contact-us/lookers-volvo-glasgow?srsltid=AfmBOopDAh_rwfiKB5r29bPm9B8kxrEw-K939aeqNXWqTeZJL1qdxzhcEngagement Score: 0Customer Session Interactions:https://www.lookers.co.uk/volvo/contact-us/lookers-volvo-glasgow?srsltid=AfmBOopDAh_rwfiKB5r29bPm9B8kxrEw-K939aeqNXWqTeZJL1qdxzhc

I have a Volvo XC60 which has been adapted with Hand Controls due to my medical condition. The vehicle has developed a recurring fault via the hand accelerator from March ‘26. New part was fitted in early May after delay but this one failed again on 18 May. Vehicle has been waiting for inspection and repair since then and has not been looked at by Lookers Glasgow yet as of 10 June. I need this vehicle to undertake my employment properly as it also has a hoist fitted so that I can transport my necessary mobility scooter. When the most recent failure occurred, 76 faults and 36 pending were identified by computer diagnosis on site. I do not understand why my vehicle has been sitting unattended with a fault for weeks, and I need my car to be repaired and returned asap please.

I purchased my second car from Lookers Volvo Glasgow. First car was an XC40 and we enjoyed it so much we replaced/purchased another XC40 last October 2025. My first volvo included a service plan. The new car unfortunately does not and this was not part of any correspondence at the time of the sale at the time.. I phoned Lookers Volvo Glasgow today (5th June 26) to make an enquiry into how much my first service for my current car will cost. I was informed £399 plus VAT. This is what I am complaining about. I am contracted to 9K miles per year and have done 4.5K since new to date. So Lookers will probably get the car in October with less the 8K on the clock, and yet you want to charge me £399 plus vat for an oil and filter change plus a pollen filter. This seems totally unreasonable especially the low mileage I have done.If your servicing was so costly why was I not provided the chance of a service plan at the point of sale. At part of the servicing you will no doubtlook at my brakes, my tyres, my suspension. Well at less than 8K miles volvo I can guarantee all will be fine.It will certainly make me think buying a 3rd volvo if such high servicing costs are in place. Maybe your salesperson should have made it clear at the point of sale. I am a pensioner and cannot simply afford such high servicing costs £399Plus vat when I do minimal milage especially over the first year. Perhaps Year 2 and 3 I can understand a higher cost but not year one. Looking forward your response to my complaint.Norman Dyce

has only had the car for approx 7-8 month and constant issue with the centre console that has occurred since recent OTT update, has been in and out for attempted repair but issue keeps occurring, recently been in and was advised would need to seek approval from Volvo to replace the centre console and didn't hear anything back so when it was arranged to collect the vehicle he has enquired about it and was advised patch has been applied to the update and issue is resolved but after driving a few miles the entire system crashes again and keeps occurring. customer feels this is a safety issue as the safety features are linked to the console and unable to use them.

I purchased a car from lookers Volvo in April 2026. The person that was dealing with my car organised the change of ownership on the V5c, after a few weeks I did not receive this and contacted the DVLA for an update. At this time I was advised that the wrong address had been provided and that I would have to pay for a change of address. I contacted lookers Glasgow Volvo to raise this issue and was advised that the sales person who dealt with me would give me a call back. I never received any further communication and a few weeks past so I called the sales office again on 02.06.26 and was advised again that the sales person would be in contact with an update. When I asked how they would know what I needed an update on they were able to tell me that I had already called previously with this issue. I have still not received any correspondence from the sales team and find this frustrating and disappointing. I would like an update at the earliest convenience as I do not feel I should be liable to pay for the error of the address when my driving license was provided and the correct address is on all of my agreements and documentation.

purchased end of April, paid in full, bought XC40 BC reg. SH72XGR, dealt with Christopher, mike (sales manager) came over shook her hand. came to pick the vehicle up at advised date and time and was advised vehicle had been taken away for the alloys to be sorted. noticed when it was brought round that there was a small ding on the door. noticed after returning that the wireless charger was not charging aswell as not connecting and also rear passenger door window would not go down. spoke to mike approx 2 weeks ago who advised he would get back to her regarding booking it but has yet to get back to her. called today to chase it up and speak to GM but was placed on hold for a considerable time

Our hybrid car stopped taking a charge on 22nd Feb 2026 and reported a propulsion system failure. Contact made with Volvo shortly after but it could not be booked in for a diagnostic service until 9th April 2026. A battery fault was subsequently identified and it was confirmed that this is covered under warranty. The earliest the car could be booked in to be fixed was the week of 1st - 5th June 2026. However, that booking has since had to be rescheduled as the part has not been received. The next available slot is 27th - 31st July 2026, depending on the part being delivered by then.This means that, assuming the repairs proceed at the end of July as currently planned, the car will have been without its electric capability for approximately 160 days. The primary reason we purchased a plug-in hybrid vehicle was to benefit from the reduced running costs associated with electric driving. For more than five months, we will have been deprived of that functionality through no fault of our own.Based on our normal driving pattern, the loss of electric operation has required us to use approximately 3.3 litres of petrol per day that would otherwise not have been consumed. Using a conservative fuel cost of £1.50 per litre, this equates to an additional cost of approximately £4.95 per day.Over a period of 160 days, the resulting additional fuel cost is approximately £800. Accordingly, I am seeking reimbursement of this £800 in respect of the additional fuel costs, which arise directly from a warranty-covered fault and the extended delay in completing the repair.Beyond the financial impact, I must register my dissatisfaction with the length of time required to rectify this issue. A delay of more than five months between the commencement of the fault and the anticipated repair date is extremely disappointing, particularly given that the vehicle has been unable to provide a significant element of its advertised functionality throughout that period.I would appreciate your urgent review of this matter and confirmation of the compensation that will be offered in respect of the inconvenience and additional fuel costs incurred. Should the repair be delayed beyond the currently advised July date, I reserve the right to update my claim to reflect the further costs incurred.