I have a Volvo XC90 KN17 DJD, originally purchased from Taggarts Volvo GlasgowIn February this year, I enquired about getting one of my rear passenger doors fixed (the lock was jammed). I asked Russell Jordan about diagnostic costs and the potential cost of replacing the door lock (if this was deemed necessary). I emailed him on February 18th and got no reply whatsoever. I was disappointed at the lack of interest and lack of assistance with my enquiry. I got it repaired elsewhere.I then called Lookers Glasgow on Sat 25th April to ask whether my parking brake and indicator system could be investigated. I was getting warning lights for both issues. The first date I was given was middle of June. I was astonished at how long you were proposing that I continue to drive a vehicle with a faulty parking brake and indicator system. Does the long wait reflect a lack of staff to carry out repairs? If you are a major Volvo dealer should you not provide a more efficient service for repairs, with more rapid access for essential repairs where there are safety concerns?Please let me know how to escalate my complaints to Volvo UK and the regulator if necessary.

I’m actually looking to book my Land Rover in for service and a recall. I’ve called a number of times and left my details for a call back and not heard anything. Online I cannot find any Lookers Land Rover in Glasgow and even in the drop down menus for this complain it doesn’t have a choice to select Land Rover. I’ve bought my last three cars from lookers so wanted to continue to use the business. Can someone please actually call me back and get my car booked in.

I am writing to formally raise a concern following a major service carried out on my Volvo XC90 on 18 March at Lookers Glasgow.At the time of service, the vehicle mileage was 75,666 miles. Since then, the car has only covered approximately 2–3,000 miles.The service schedule references the 108,000 mile service, and to the best of my knowledge the vehicle has been regularly serviced with yourselves, as this is where I originally purchased it from. On that basis, I would expect a consistent and thorough standard of care.I have now received a low coolant warning, with the level below minimum, and the vehicle advising not to drive.Your health check report confirms that all fluid levels, including coolant, were checked. However, based on my own inspection, I do not believe this to be accurate. The cover and rubber surrounding the coolant tank were clearly undisturbed, and I had to remove these myself in order to check the level.Since identifying the issue, there have been multiple calls to Volvo Assist, which has now resulted in the vehicle being recovered to Arnold Clark Inverness.This has been a significant inconvenience, a waste of time for all involved, and has incurred unnecessary cost. I would not expect this situation to arise following a major service.To be clear, this is not about the cost of coolant. My concern is the overall quality of the service carried out and whether other checks and fluid changes that should have been completed were done to the required standard.Given the vehicle has been maintained within your network, I would expect any such issue to have been identified and addressed at the time of service.I would ask that you:Investigate how this situation has arisenConfirm what checks were carried out at the time of serviceProvide assurance that all other elements of the service were completed correctlyConfirm how you intend to resolve this matter, including any associated costsI look forward to your response.

Park’s Land Rover Hillington can't honour the Lookers Landrover Glasgow South 2 services service plan sold in Mar 2024. The Glasgow South branch is no longer trading and the nearest Lookers Service centre is 400 miles away.The service quote from Park's is £695.02 and EMaC are offering circa £300 refund to cancel the plan.Under the Consumer Rights Act 2015, services must be provided with "reasonable care and skill". As Lookers has made it practically impossible for me to use the plan by closing the local branch and the refund offered leaves me out of pocket, I ask you make good my losses.

I am writing this here to express my dissatisfaction with the service ( or lack of service ) i have experienced with aftersales at glasgow volvo today. After purchasing my car from yourselves i discovered that the wiper blades were smearing and the stop start function of the car does not seem to work and subsequently received a booking to have these items looked at. I thought at the time when i made the booking the date for the booking and the car to be checked was excessive being given a date months down the line but chose at the time not escalate further as items not deemed critical. So today the day of booking comes and upon checking in i am told i am not doing enough miles and stop start systems are not covered by warranty and i would have to pay a 175 diagnostic charge myself. This is not acceptable or accurate information. The car is used daily and is also doing frequent long trips of 70 miles or more in which the stop start system does not activate. I have had previously owned another xc 60 same model etc and the stop start worked daily so i know i am told lies. I strongly suspect this issue is caused by degradation of either the main battery or the aux battery which is causing the stop start system not to activate. I am extremely disappointed with the explanation given to me at the dealership and their refusal to look at the car without charging me despite this being reported soon after purchase. I also did not receive any communication from the branch prior to my appointment to explain this would be the case resulting in me having a completely wasted journey today. In addition to this at time of sale i was advised this car came with apple car play. And yes it does have it although i was not told i would have to pay an extra £350 to activate it ! I suspect the sales person omitted to tell me this fact to make the sale easier. I am extremely disappointed with the service i have received from the branch as a whole and would of expected much better service and care from the dealership where i purchased my approved vehicle from. and wish to be contacted further with a resolution to resolve these issues mentioned.

cust picked up the car yesterday and traded her vehicle in. Easnt given the confirmation for putting the car into the trade and wasnt given the green slip for the new owner of the vehicle. The cust has been on to the branch and they dont seem really bothered that this has not happened.

I am writing to raise a complaint regarding the unacceptable handling of my recent service and diagnostic appointment.I telephoned your dealership to book my car in for a service and to investigate a suspension fault. Despite calling the very morning that the mileage countdown appeared on my dashboard—and explaining that I routinely cover up to 1,000 miles per week—I was given an appointment date over six weeks later. Even at that point, the delay seemed unreasonable.On 9 April, I arrived as the second customer through the door, handed over my keys, and signed the worksheet. I was told I would receive a call later that day when the vehicle was ready.Early that afternoon, I was informed the car was ready to collect. Only when I specifically asked whether everything had gone smoothly was I told—almost as an afterthought—that the suspension fault had not been diagnosed and that I would need to rebook. After waiting six weeks for this diagnostic, I was then told the next available appointment would be at the end of May, another six to seven weeks away.When I questioned the unacceptable delay, the service advisor stated that no fault could be found and that there was no more time available to investigate. I asked to speak with a service manager, only to be told there wasn’t one as the previous manager had left. I then requested to speak with someone senior, and a workshop supervisor called me back.In summary, I was told that the workshop was “too busy” to look at my car, that the team was already working 14‑hour shifts, and that the 1 hour 40 minutes spent on my car was already “too long.” I was also informed that rebooking was my only option—unless I left the car with no timeline or commitment beyond “it could take two days, two weeks or five weeks” before someone found the time to diagnose it.This is entirely unacceptable.For context, I run an engineering company with equipment across the UK, Europe, Canada, and the USA. When a breakdown is reported, we dispatch an engineer and the job is not left unresolved. If my business demands additional hours, my team works the hours required—what we do not do is complain to customers about workload or refuse to complete the task we agreed to undertake.To add to the frustration, when I passed the dealership today, my vehicle was parked half on a kerb, tyre visibly strained, and it looked as though it had received half a wash at best. I have photographs should you require evidence.At this stage, I fully expect I will simply have to endure more delays and lack of communication. However, this is now the third time this car has been in for an electrical issue, and every visit has involved unnecessary difficulty.I am due to change the vehicle before its second birthday, and I am now reluctantly reconsidering whether I want another Volvo—not because of the manufacturer, but because of the continued poor service experience at this dealership.I require a clear plan of action, a realistic timeline, and assurance that my vehicle will be properly diagnosed and repaired without further delay.

I am expressing my frustration at the poor customer service I have recently recieved whilst booking my car in for an annual service. I recieved a notification from volvo that my car was due a service and I proceeded to book the service online for Friday 27/03/26 @ 12:00 for a 2-3 hour waiting appointment. I then confirmed this booking on the app a few days before. I turned up for my appointment at Lookers Volvo Glasgow 15 minutes before appointment time, only to be informed that there was no record of my booking and that the service centre could not fit me in for the expected appointment. After expressing my dissatisfaction, the customer service advisor then booked me in for another appointment for Friday 10/04/26 @ 10:00 again for a 2-3 hr waiting appointment. Today I have turned up for said appointment only to be informed that the car was actually booked in for an all day appointment and that I would be supplied with a courtesy car to be returned at the end of the day or tomorrow morning. This was not suitable or convenient for me as I have plans for the afternoon and Saturday morning. As well as this I was informed that the courtesy car being supplied was an electric vehicle which only had 90 miles of charge and would require me to sit and wait while they charged it. I am extremely unhappy with the lack of communication between the online booking service and the garage for the miscommunication for the 1st appointment, yet even more so after the mix up with the reebooked appointment. I hope you appreciate thats two days I planned around an allocated time slot only to be informed on both occasions that schedule appointments were different. This to me highlights an issue with the online booking system and the customer service department at Lookers volvo Glasgow. I have used this garage for the past 5-6 years both for purchasing my vehicles and after sales service and this recent experience has given me concerns and will make me think twice about using this garage again in future.

Dear Volvo Team,I’m afraid to say my customer service experience has been seriously lacking.I purchased my Volvo XC40 in June 2025. I paid £600 on the day to tax the car. I received no V5 until a few weeks ago where I was shocked to find out my car was not taxed.I had to email and contact the garage up to 5 times before the V5 issue was resolved and now to find out I’ve been driving the car without tax is shocking.I have now taxed the car but can you tell me why my car wasn’t taxed from June 2025- June2026 and why I have been let down so many times?I would like to speak to a manager about this and feel I am due compensation for the stress and disappointing service.Kind regards,Dr Janet Iqbal

not the bet experience Polestar in for repair. Collection asked to speak to SM to raise his concerns and frustration. In the office with him addressing the pat 3 days to which he changed his deminer quite frankly i couldn't care less. Cust opened the door and left the office never been so disgusted. Poor customer service for him and also his colleagues.