has only had the car for approx 7-8 month and constant issue with the centre console that has occurred since recent OTT update, has been in and out for attempted repair but issue keeps occurring, recently been in and was advised would need to seek approval from Volvo to replace the centre console and didn't hear anything back so when it was arranged to collect the vehicle he has enquired about it and was advised patch has been applied to the update and issue is resolved but after driving a few miles the entire system crashes again and keeps occurring. customer feels this is a safety issue as the safety features are linked to the console and unable to use them.

I purchased a car from lookers Volvo in April 2026. The person that was dealing with my car organised the change of ownership on the V5c, after a few weeks I did not receive this and contacted the DVLA for an update. At this time I was advised that the wrong address had been provided and that I would have to pay for a change of address. I contacted lookers Glasgow Volvo to raise this issue and was advised that the sales person who dealt with me would give me a call back. I never received any further communication and a few weeks past so I called the sales office again on 02.06.26 and was advised again that the sales person would be in contact with an update. When I asked how they would know what I needed an update on they were able to tell me that I had already called previously with this issue. I have still not received any correspondence from the sales team and find this frustrating and disappointing. I would like an update at the earliest convenience as I do not feel I should be liable to pay for the error of the address when my driving license was provided and the correct address is on all of my agreements and documentation.

purchased end of April, paid in full, bought XC40 BC reg. SH72XGR, dealt with Christopher, mike (sales manager) came over shook her hand. came to pick the vehicle up at advised date and time and was advised vehicle had been taken away for the alloys to be sorted. noticed when it was brought round that there was a small ding on the door. noticed after returning that the wireless charger was not charging aswell as not connecting and also rear passenger door window would not go down. spoke to mike approx 2 weeks ago who advised he would get back to her regarding booking it but has yet to get back to her. called today to chase it up and speak to GM but was placed on hold for a considerable time

Our hybrid car stopped taking a charge on 22nd Feb 2026 and reported a propulsion system failure. Contact made with Volvo shortly after but it could not be booked in for a diagnostic service until 9th April 2026. A battery fault was subsequently identified and it was confirmed that this is covered under warranty. The earliest the car could be booked in to be fixed was the week of 1st - 5th June 2026. However, that booking has since had to be rescheduled as the part has not been received. The next available slot is 27th - 31st July 2026, depending on the part being delivered by then.This means that, assuming the repairs proceed at the end of July as currently planned, the car will have been without its electric capability for approximately 160 days. The primary reason we purchased a plug-in hybrid vehicle was to benefit from the reduced running costs associated with electric driving. For more than five months, we will have been deprived of that functionality through no fault of our own.Based on our normal driving pattern, the loss of electric operation has required us to use approximately 3.3 litres of petrol per day that would otherwise not have been consumed. Using a conservative fuel cost of £1.50 per litre, this equates to an additional cost of approximately £4.95 per day.Over a period of 160 days, the resulting additional fuel cost is approximately £800. Accordingly, I am seeking reimbursement of this £800 in respect of the additional fuel costs, which arise directly from a warranty-covered fault and the extended delay in completing the repair.Beyond the financial impact, I must register my dissatisfaction with the length of time required to rectify this issue. A delay of more than five months between the commencement of the fault and the anticipated repair date is extremely disappointing, particularly given that the vehicle has been unable to provide a significant element of its advertised functionality throughout that period.I would appreciate your urgent review of this matter and confirmation of the compensation that will be offered in respect of the inconvenience and additional fuel costs incurred. Should the repair be delayed beyond the currently advised July date, I reserve the right to update my claim to reflect the further costs incurred.

I bought some engine mounts for my car on the 8th of May 2026, when i arrived to collect the parts on the 12th of May 2026 some of the parts where wrong and one of which I didnt need anymore, so i ordered and payed for the correct parts and handed the wrong and unneeded parts back, after doing this i was told i would get a refund in a couple of working days for the wrong and unneeded parts I first ordered and handed back, it has been over two weeks since I done this and I still havent received my refund, when i call the parts department at the branch to get through to someone to talk to about this the phone rings outs

car delivered with 2 keys, cust lives in Yorkshire, cust has been back in touch as only 1 key is programmed and is unable to use the 2nd key. Cust has had everything else resolved but really needs the key situation to be sorted.

Good morningI’d like to raise a complaint. I received a text on 14 May 2026 asking me to phone or book my vehicle online for a service and MOT . However, the online booking link suggested I could book in via Audi . Today (22nd May) Rachel phoned me to say that this was incorrect. I think it’s disappointing that your own online booking system offers options which the customer cannot take advantage of or use . This wastes customer time and there was no accountability from Rachel about this failure for the website to provide accurate service and MOT options .

Please provide an appropriate email address for me to submit my complaint.I have repeatedly asked in the dealership for the franchise director’s email in order to submit detailed feedback on the absolutely appalling service I have received and I have been repeatedly fobbed off.

Deposit paid 31.03.26 £250 paid, cust has purchased the vehicle but still hasnt received the deposit back. can this be investigated

Hi Team,I hope you’re well.We have received a complaint from Thomas Ryan, which we are now forwarding on to Lookers Glasgow as the company responsible for the complaint explained below. Please note we have responded to the complaint element regarding the Volvo app.'I am then emailed on 02/01/2026 with the subject: 'Hi, we don't have a loan car on an earlier date requested, thank you' and a completely new booking for 05/02/2026. No option for dates or explanation that my previous appointment was cancelled beyond the email subject line.It ends up taking a 14-email long exchange with a customer advisor to arrange a new appointment. Each time I am in touch, I am told the next available appointment is further and further into the future. At this point, the appointment is being rescheduled for late March 2026. Nobody has mentioned that the service plan would not be honoured, though, as far as I am concerned, it was not my choice to reschedule the appointment and push the date so far back. I began looking and booked in December 2025, well in advance.I eventually get wind of the fact my service plan is not going to be honoured, despite nobody wishing to clarify this for me, and have to scramble to find a last-minute appointment in a completely different city (Stirling), take a significant amount of time off work in order to get the service done on the absolute last day of the service plan.'