car went in for MOT and health and check, Tuesday 30.09. Got the car back and everything was okay. Cust drove yesterday the windscreen was steamed up. Demister was turned on but no hot air to the wind screen, it was working before the MOT. Cust called to get the car back in but they are unable to get it in till 30-10, cust is not happy to wait another 28 days, he would like it in sooner.

On 10 September 2025 I booked a Waiting Appointment for a service and first MOT on 2 October 2025 (today). A Waiting Appointment is not well defined and says only“ Please arrive 15 minutes before your agreed waiting time. On arrival, your designated service advisor will advise the exact length of time your vehicle will be with us in order for the required work to be completed”. All I had to go on was the fact that my two previous services of this type had lasted approximately two hours and I think that was a reasonable expectation for this service. I turned up ½ an hour before the scheduled appointment start. In the event the gentleman at service reception said it would take 2 – 3 hours and when I said “Oh” he said that was because this was a big service. So be it, that would have to do, not a big problem.In the event, it took over 5 hours (9.30 am – 2.40 pm). Much of this time my car was parked outside – I could see this from the seating area. Perhaps I was not in the queue. It most certainly did not take 5 ½ hours to do the work. Several approaches to the Service Desk elicited responses such as “waiting for paperwork”. Little comfort as I sat, by now alone, in the draughty waiting area.This is an appalling level of customer service and expectation management and reflects badly on the Volvo and Lookers brands.Regards

Thank you so much Ryan for all your help and supportive information in our transaction with my new car.I can honestly say that you conducted our transaction in in a very professional manner.Thank you very much.Catherine.

Please find attached a complaint for mis-selling and previous complaints reference is CRM00056649 or ref CAS-31712-K6K9H2Looking for my acknowledgment with standard paperwork within 5 working dayscustomer initiating that they were mis-sold during the sale.

Im being asked to fill in a reviewBefore I do so..its Trustpilot…so reckon that will be published in the public domain..Ill inform you firstly that way the dealership at least stand a chance of doing something about itLast week Wed 24thCar went in came back out HILLINGTON GLASGOWService and Mot all doneActually said to my wife reckon Lookers might score a 9 or a 10 here 👍Then went back out to my car the day I got t back (Thursday 25th) and realised I had a new scratch on the back ¼ panel and scrape on the wheel archWhilst car was in to the dealership !Spoke to them sent them picturesThat was last weekSince then..nothingReckon they are hoping I just go awayHHHmmmmEwanPs I can send you pictures as well if youre interested ..or maybe you will take the same ignore him itll go away approach ?Ewan H BlairPartnerCorum Property

Very Poor Customer ServiceWe booked a test drive on 6 August and phoned a week later to see if a further test drive could be arranged. Someone would call back to set that up, but no-one did. Since our test drive, no-one has contacted us by phone, email or text asking how we got on and then today 2 Sept we received an email "thank you for your recent purchase from Lookers Volvo Glasgow". Really poor customer service, nice cars, but we decided to buy another car from someone else (not a Volvo).

There was no hard sell.

Excellent customer service

Great service from Abbie who was super knowledgeable about the different models and specs

Abbie was very helpful and took time to answer all the questions and show us the features of the car