I purchased a Volvo XC90 PHEV which I took possession of on 6th March 2026 from your Volvo Glasgow showroom.The salesman somehow incorrectly entered detail wrong for the complimentary Electric charger installation I I had to contact the installation firm and your salesman twice to rectify which delayed the installation by a week. I also paid £600 for for Guardx coating which I have no confirmation has been done. I didn't get the cleaning kit that should have been supplied. Having contacted the salesman twice this has still not been supplied. I have tried to contact your sales manager who never seems to be available and does not call back. I want a document confirming the Guardx has been applied properly and the cleaning Kit that should have been supplied. All in a very poor service.

Paid a deposit end of march £2,000. Cust notified that the car wasnt going to be ready when they had been advised The cust has been chasing the vehicle purchase. Last week advised it need a full rewire. paid using the cut credit card. Cust is now looking to purchase another car and really needs the funds back asap

I am writing to raise a concern regarding the recent social media activity of Elliott Macrae (Lookers Volvo Glasgow), which I believe may be inconsistent with your company’s standards of professionalism and conduct.It has come to my attention that Elliott has been commenting on posts with derogatory terms for Irish Catholics in the UK - “Tarrier Grass” to be precise. Given the public nature of social media, such actions may have implications for the company’s reputation and workplace environment.I understand that employees are entitled to personal expression; however, when online behavior potentially impacts the organisation or colleagues, it becomes a matter worth reviewing. I would appreciate it if this situation could be looked into in accordance with company policies, and appropriate guidance or action taken if necessary.I can provide screenshot of said post by email if required.

Hey Ryan,Really sorry to bother you. I am having a problem with the car and I’m quite upset. I’ve now had three punctures in 2 weeks. Not all tyre sealant containers are compatible with the Volvo. This cause me extreme issues with the last puncture? Due to me being unable to protect the car by filling the tyre with the sealant. Kwick fit cannot replace the recent container, despite the seal being broken and it not fitting to valve in the Volvo. I’m now left with nothing to ensure the safety of my children, wheels, alloys and myself?I am unsure whether the make of the tyres, which appear to be eco, are suitable for the size of the vehicle.Considering that the car has the ability for off-road? I have not hit kirbs - there has been two small nails that have caused irreparable damage? The last one ? There was a big hole in it? But whatever caused the damage? Was no longer there.I do not feel confident in the car at all at the moment. I have spent five days in quickfit in the past two weeks? At one point? Due to being stranded in Edinburgh, at the time of the puncture, I had to wait over four hours to get the repair, as they were extremely busy - they felt sorry for me and kept their mechanics off their lunch break to get me home safe? I use the car for school runs and appointments mainly? I’m not off road? I’m not even in private car parks or in an area with a significant amount of pot holes.What are my options here? Can I put proper tyres on it? Is that allowed under the motability???? I don’t feel safe in the car at all just now. I was a bus driver for twenty years and have had many cars over the years and have never experienced anything like this before.Any help or advice you can give would be much appreciated - do I need to come in to Volvo to get a new tyre sealant? I have no problem paying for it if needs be? But I currently have nothing to assist me if another tyre goes.Kind regardsKatie

I'm still awaiting the refund of my £250 reservation fee.Fee paid on 31st March 2026, Funds to purchase car transferred on 9th April, chased up where refund was on 23rd April 2026. Time is now of the essence for the return of my monies

Dear Lookers Glasgow Customer Service Team,I am following up regarding my formal complaint about the charge applied for the washer system repair on my Volvo XC90, registration BI9 JMD.I originally raised this matter in March and, despite this, I have not received a substantive response from Lookers. Volvo Car UK has also confirmed in writing that my complaint was forwarded to Angus and Russell at Lookers Glasgow on 3 April, and that I would be contacted directly to progress the matter. I have still not received any response.This is disappointing, particularly as my original concern relates to a fault first reported in January, a delayed warranty appointment, and a repair which I believe should have been considered under my Volvo Selekt warranty rather than charged to me.To recap, I am seeking:1. A clear explanation of why the detached washer hose / seal issue was not treated as a warranty repair.2. Confirmation of who is handling my complaint at Lookers Glasgow.3. Reconsideration of the charge and reimbursement of the amount paid.4. A written response in line with your formal complaints process.Please treat this as a formal complaint chase. Given that this matter was raised in March and then referred again by Volvo UK on 3 April, I would be grateful if it could now be escalated internally and responded to within 7 days.If I do not receive a response, I will escalate the matter further through Volvo UK and the appropriate Lookers complaints route.I have copied Volvo Car UK into this email, as they confirmed this matter was referred to Lookers Glasgow on 3 April and I have still not received a response.Kind regards,Josh McDavitt

I have a Volvo XC90 KN17 DJD, originally purchased from Taggarts Volvo GlasgowIn February this year, I enquired about getting one of my rear passenger doors fixed (the lock was jammed). I asked Russell Jordan about diagnostic costs and the potential cost of replacing the door lock (if this was deemed necessary). I emailed him on February 18th and got no reply whatsoever. I was disappointed at the lack of interest and lack of assistance with my enquiry. I got it repaired elsewhere.I then called Lookers Glasgow on Sat 25th April to ask whether my parking brake and indicator system could be investigated. I was getting warning lights for both issues. The first date I was given was middle of June. I was astonished at how long you were proposing that I continue to drive a vehicle with a faulty parking brake and indicator system. Does the long wait reflect a lack of staff to carry out repairs? If you are a major Volvo dealer should you not provide a more efficient service for repairs, with more rapid access for essential repairs where there are safety concerns?Please let me know how to escalate my complaints to Volvo UK and the regulator if necessary.

I’m actually looking to book my Land Rover in for service and a recall. I’ve called a number of times and left my details for a call back and not heard anything. Online I cannot find any Lookers Land Rover in Glasgow and even in the drop down menus for this complain it doesn’t have a choice to select Land Rover. I’ve bought my last three cars from lookers so wanted to continue to use the business. Can someone please actually call me back and get my car booked in.

I am writing to formally raise a concern following a major service carried out on my Volvo XC90 on 18 March at Lookers Glasgow.At the time of service, the vehicle mileage was 75,666 miles. Since then, the car has only covered approximately 2–3,000 miles.The service schedule references the 108,000 mile service, and to the best of my knowledge the vehicle has been regularly serviced with yourselves, as this is where I originally purchased it from. On that basis, I would expect a consistent and thorough standard of care.I have now received a low coolant warning, with the level below minimum, and the vehicle advising not to drive.Your health check report confirms that all fluid levels, including coolant, were checked. However, based on my own inspection, I do not believe this to be accurate. The cover and rubber surrounding the coolant tank were clearly undisturbed, and I had to remove these myself in order to check the level.Since identifying the issue, there have been multiple calls to Volvo Assist, which has now resulted in the vehicle being recovered to Arnold Clark Inverness.This has been a significant inconvenience, a waste of time for all involved, and has incurred unnecessary cost. I would not expect this situation to arise following a major service.To be clear, this is not about the cost of coolant. My concern is the overall quality of the service carried out and whether other checks and fluid changes that should have been completed were done to the required standard.Given the vehicle has been maintained within your network, I would expect any such issue to have been identified and addressed at the time of service.I would ask that you:Investigate how this situation has arisenConfirm what checks were carried out at the time of serviceProvide assurance that all other elements of the service were completed correctlyConfirm how you intend to resolve this matter, including any associated costsI look forward to your response.

Park’s Land Rover Hillington can't honour the Lookers Landrover Glasgow South 2 services service plan sold in Mar 2024. The Glasgow South branch is no longer trading and the nearest Lookers Service centre is 400 miles away.The service quote from Park's is £695.02 and EMaC are offering circa £300 refund to cancel the plan.Under the Consumer Rights Act 2015, services must be provided with "reasonable care and skill". As Lookers has made it practically impossible for me to use the plan by closing the local branch and the refund offered leaves me out of pocket, I ask you make good my losses.