Steven was absolutely amazing with me and my wife. Cant fault him at all.

The initial booking procedure was excellent. The time arranged for 0815 was suitable. Check in procedure was excellent. Informed of the web connection to check on progress.This was the most annoying part of the procedure, as the system never moved beyond Being Prepared. As time was now later in the afternoon, I had to phone to see what the state of play was. Being informed that they were very busy did not help! I eventually got a call around 4pm saying that my car was ready.The redeeming factor was getting a visual checklist report, which I found useful, plus a mini valet. That brought the score up.

On time and kept updated

Steven the sales assistant was absolutely brilliant he made it very easy to change the car

Expected an easy process and got it

Service was fine. Phone problems were a total pain

Efficient but a comprehensive hand over

The whole handover was very transactional. At Land Rover and Mercedes they provided a bunch of flowers and box of chocolates which made the experience more personal and felt more special.James was very professional.Would have been lovely if it was more of an experience like at Land Rover where the car is in hand over room rather than just parked in the carpark. It would have also been better if it had a full tank of fuel.

Efficient and fruendly

Excellent communication