Easy to use and informative. Service department were excellent, slight problem when leaving garage which was handled very well. Everyone can make mistakes it is how the mistakes are dealt with that matters and this one couldn’t have been handle better.
Verified User
•
Feb 19, 2024
5.0/5
5.0/5
Well looked after, good service all round. Work all went to plan and fitted in my MOT at short notice.
Verified User
•
Feb 19, 2024
5.0/5
5.0/5
I am a disabled customer and having this facility of online and car collection/return is excellent. You would not be able to give me a courtesy car (as my car is adapted) so I plan my day accordingly around not having the car. However, it works and the service was excellent. Collected at 0730 and the online updates of the car service status were very helpful. Excellent communication throughout process from booking to car collection and return
Verified User
•
Feb 19, 2024
4.0/5
4.0/5
Staff were friendly and work was carried out promptly. The update said I would receive an email with health check but I only got paper copy once I collected the car.
Verified User
•
Feb 19, 2024
5.0/5
5.0/5
I am not Bill Gates so tend not to use new ways to do booking. Anyway phoning Angus or Pauline much easier for me. “It’s good to talk “ Angus , Pauline and team at service area very helpful and informative. Well done.
Verified User
•
Feb 19, 2024
5.0/5
5.0/5
My problem was solved within the allotted time and I was able to check the status of the car on line throughout the day.
Verified User
•
Feb 19, 2024
5.0/5
5.0/5
Excellent experience. Car was booked in for service and mot. I delivered the car the day before the work was due to be done. I received an email the next morning stating that the car was ready for collection. It turns out the work had been carried out overnight. A new service. I was delighted that I could get my car returned a day early.
Verified User
•
Feb 19, 2024
5.0/5
5.0/5
From arranging the appointment to collecting my car, I received excellent customer service. My car was washed and hoovered which I didn’t expect after a recall, that was a nice surprise.
Verified User
•
Feb 19, 2024
5.0/5
5.0/5
Really efficient and straightforward Really efficient service, car collected from work and delivered afterwards making things so much easier. Great information through the service process keeping me fully informed.
Verified User
•
Feb 17, 2024
5.0/5
5.0/5
frendly helpful staff plus very officiant turn around on my service as i waited. also no one desturbed me as i slept in the comfy seat whilst waiting
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Easy to use and informative. Service department were excellent, slight problem when leaving garage which was handled very well. Everyone can make mistakes it is how the mistakes are dealt with that matters and this one couldn’t have been handle better.
Verified User
•
Feb 19, 2024
5.0/5
5.0/5
Well looked after, good service all round. Work all went to plan and fitted in my MOT at short notice.
Verified User
•
Feb 19, 2024
5.0/5
5.0/5
I am a disabled customer and having this facility of online and car collection/return is excellent. You would not be able to give me a courtesy car (as my car is adapted) so I plan my day accordingly around not having the car. However, it works and the service was excellent. Collected at 0730 and the online updates of the car service status were very helpful. Excellent communication throughout process from booking to car collection and return
Verified User
•
Feb 19, 2024
4.0/5
4.0/5
Staff were friendly and work was carried out promptly. The update said I would receive an email with health check but I only got paper copy once I collected the car.
Verified User
•
Feb 19, 2024
5.0/5
5.0/5
I am not Bill Gates so tend not to use new ways to do booking. Anyway phoning Angus or Pauline much easier for me. “It’s good to talk “ Angus , Pauline and team at service area very helpful and informative. Well done.
Verified User
•
Feb 19, 2024
5.0/5
5.0/5
My problem was solved within the allotted time and I was able to check the status of the car on line throughout the day.
Verified User
•
Feb 19, 2024
5.0/5
5.0/5
Excellent experience. Car was booked in for service and mot. I delivered the car the day before the work was due to be done. I received an email the next morning stating that the car was ready for collection. It turns out the work had been carried out overnight. A new service. I was delighted that I could get my car returned a day early.
Verified User
•
Feb 19, 2024
5.0/5
5.0/5
From arranging the appointment to collecting my car, I received excellent customer service. My car was washed and hoovered which I didn’t expect after a recall, that was a nice surprise.
Verified User
•
Feb 19, 2024
5.0/5
5.0/5
Really efficient and straightforward Really efficient service, car collected from work and delivered afterwards making things so much easier. Great information through the service process keeping me fully informed.
Verified User
•
Feb 17, 2024
5.0/5
5.0/5
frendly helpful staff plus very officiant turn around on my service as i waited. also no one desturbed me as i slept in the comfy seat whilst waiting