Derek went above and beyond and provided fantastic service. He was honest in giving advice and made me feel very comfortable in receiving my first Volvo. I will certainly use to lookers agai
Verified User
•
Feb 14, 2024
5.0/5
5.0/5
Stephen took time to explain things sufficiently for us to understand the infotainment centre, and was aware enough to suggest maybe that would be enough for now with the proviso we could arrange a return to clarify more and answer questions
Verified User
•
Feb 14, 2024
4.0/5
4.0/5
Really good support and advice from Bryan on a particularly busy day. However limited stock availability made it difficult to proceed with a purchase on that occasion. Bryan deserves a lot of credit for being able and prepared to spend the time with customers, taking time to understand their needs, exploring alternatives and ultimately helping them make a good decision. Although we did not make a purchase today we will be back I am sure.
Verified User
•
Feb 13, 2024
4.0/5
4.0/5
Staff were very helpful
Verified User
•
Feb 13, 2024
5.0/5
5.0/5
The usual warm welcome from Angus that we come to expect and enjoy. All work carefully explained and agreed.
Verified User
•
Feb 13, 2024
5.0/5
5.0/5
I requested a one day earlier handover which was duly accommodated. The car was extremely well presented for a used vehicle. All the new driving essentials were explained - previous car outdated by more than a decade.
Verified User
•
Feb 12, 2024
5.0/5
5.0/5
Fast and efficient service. Nice lounge area to work from while waiting for service to complete
Verified User
•
Feb 12, 2024
5.0/5
5.0/5
Not the greatest fan of computers, don’t actually have one, only my phone. But the online booking service was very easy to use. Received a reminder about my MOT in plenty of time to arrange appt. Able to make appt for the day I wanted. E-mail reminders about the day and time of appt. Phoned directly by the service manager to ask if the appt time could be brought forward which was great. Able to book in online, paperwork all ready. Kept informed as to progress.
Verified User
•
Feb 12, 2024
4.0/5
4.0/5
CAR MOT it passed
Verified User
•
Feb 12, 2024
5.0/5
5.0/5
Would have gave 5 stars but when checked in I had put a note on but nobody acknowledged it. Wasn’t a major issue Overall great service. Initially when we first purchased the car we had couple issues and had very little faith in service department. Since then we have not had any problems and whatever we asked of service and parts department have been fulfilled spot on.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Derek went above and beyond and provided fantastic service. He was honest in giving advice and made me feel very comfortable in receiving my first Volvo. I will certainly use to lookers agai
Verified User
•
Feb 14, 2024
5.0/5
5.0/5
Stephen took time to explain things sufficiently for us to understand the infotainment centre, and was aware enough to suggest maybe that would be enough for now with the proviso we could arrange a return to clarify more and answer questions
Verified User
•
Feb 14, 2024
4.0/5
4.0/5
Really good support and advice from Bryan on a particularly busy day. However limited stock availability made it difficult to proceed with a purchase on that occasion. Bryan deserves a lot of credit for being able and prepared to spend the time with customers, taking time to understand their needs, exploring alternatives and ultimately helping them make a good decision. Although we did not make a purchase today we will be back I am sure.
Verified User
•
Feb 13, 2024
4.0/5
4.0/5
Staff were very helpful
Verified User
•
Feb 13, 2024
5.0/5
5.0/5
The usual warm welcome from Angus that we come to expect and enjoy. All work carefully explained and agreed.
Verified User
•
Feb 13, 2024
5.0/5
5.0/5
I requested a one day earlier handover which was duly accommodated. The car was extremely well presented for a used vehicle. All the new driving essentials were explained - previous car outdated by more than a decade.
Verified User
•
Feb 12, 2024
5.0/5
5.0/5
Fast and efficient service. Nice lounge area to work from while waiting for service to complete
Verified User
•
Feb 12, 2024
5.0/5
5.0/5
Not the greatest fan of computers, don’t actually have one, only my phone. But the online booking service was very easy to use. Received a reminder about my MOT in plenty of time to arrange appt. Able to make appt for the day I wanted. E-mail reminders about the day and time of appt. Phoned directly by the service manager to ask if the appt time could be brought forward which was great. Able to book in online, paperwork all ready. Kept informed as to progress.
Verified User
•
Feb 12, 2024
4.0/5
4.0/5
CAR MOT it passed
Verified User
•
Feb 12, 2024
5.0/5
5.0/5
Would have gave 5 stars but when checked in I had put a note on but nobody acknowledged it. Wasn’t a major issue Overall great service. Initially when we first purchased the car we had couple issues and had very little faith in service department. Since then we have not had any problems and whatever we asked of service and parts department have been fulfilled spot on.